Počeo sam da igram ovde pre oko 10 dana. Moj nalog je verifikovan 15.09. i podneo sam 4 zahteva za isplatu 16.09., 17.09. i 18.09. respektivno.
Moje prvo povlačenje novca 16.09. je odobreno i novac sam primio nekoliko dana kasnije. Ali moj drugi zahtev za povlačenje, koji je takođe podnet 16.09., još uvek je na čekanju duže od nedelju dana. Komunicirao sam sa korisničkom podrškom i rečeno mi je da obrada zahteva za povlačenje može potrajati i do 5 radnih dana. Bio sam strpljiv i čekao, ali nakon 5 radnih dana, moji zahtevi za povlačenje su i dalje na čekanju. Nisu mogli da mi daju vremenski okvir kada će moji zahtevi biti odobreni.
Zaista ne preporučujem novim igračima da igraju ovde. Ovaj kazino nudi veoma nizak limit za isplatu, samo 800 dolara dnevno, i ne obrađuju svaki zahtev za isplatu od 800 dolara duže od nedelju dana. Zamislite da ste upravo osvojili 2000 dolara, trebalo bi vam više od mesec dana da primite svoj dobitak. Ovaj kazino se nada da ste igrali i da ste izgubili sve svoje dobitke dok oni ne obrade vaše zahteve za isplatu. Oni to namerno rade kako bi izbegli isplatu dobitaka.
Postoji toliko mnogo boljih opcija, ovaj novi kazino zaslužuje da bude napušten sa tako lošom reputacijom i sporim procesom isplate. Nastaviću da pratim svoje dobitke i ako i dalje ne vidim svoj dobitak na računu sledeće nedelje, zvanično ću podneti žalbu.
I have started playing here about 10 days ago. My account was verified on 15/09 and I have submitted 4 withdrawal requests on 16/09, 17/09 and 18/09 respectively.
My first withdrawal on 16/09 has been approved and I have received the money a few days after. But my second withdrawal request which was also submitted on 16/09 still pending for longer 1 week. I have been communicating with the customer support, and I have been told that the withdrawal request can take up to 5 business days to be processed. I have been patient and waiting but after 5 business days, my withdrawal requests are still pending. They could not give me a time frame when my requests will be approved.
I really don’t suggest new players to play here. This casino offers a very low withdrawal limit for only $800 per day, and they don’t process each $800 withdrawal request for more than 1 week. So imagine if you have just won $2000, it would take longer than 1 month for you to receive your winnings. This casino hope you played and have lost all of your winnings by the time they are processing your withdrawal requests. They purposely do that to avoid to pay the winnings.
There are so many better options out there, this new casino deserves to be abandoned with such bad reputation and slow withdrawal process. I will keep tracing my winnings and if I still can’t see my winning hit into my account next week, I will formally lodge a complaint.