18bet Casino - Igračev račun je zatvoren, a sredstva ukradena.

This fraudulent casino deleted my account and stole all the money it contained. I had a fully verified account. Now I can't log in.

Данное мошенническое казино удалило мой аккаунт и соответственно украло все деньги, которые там находились. У меня был полностью верифицированный аккаунт. Теперь я не могу войти в свой аккаунт.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 18bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played here for about four years. I haven't logged into my account for about six months. Now I can't log in, claiming there's no such email registered. But that's not true. I still have emails from their KYC department about account verification and payouts.

2 I bet on sports and played live casino roulette

3 Bonuses not used

4 The casino does not respond by email

1 Я играл здесь около 4 лет. Примерно полгода не заходил в аккаунт. Я теперь не могу войти в него, якобы такой почты не зарегистрировано. Но это не так. У меня сохранились письма от их отдела KYC о верификации аккаунта и выплатах.

2 Я делал ставки на спорт и играл в лайв казино рулетку

3 Бонусы не использовал

4 Казино по почте не отвечает

I sent you screenshots by email.

Отправил скриншоты вам по почте

Thanks for your reply.

The only emails you sent me are from more than 1 year ago.

• Have you contacted support recently?
• When did you accumulate your winnings in the casino?

Looking forward to your reply.

The casino does not respond by email.

Payments and KYC procedures were completed back in 2023.

Now they have deleted my account and stolen my money.

Казино не отвечает по почте.

Выплаты и процедура KYC были пройдены еще в 2023 году.

Теперь же они удалили мой аккаунт и украли деньги.

Thanks for the explanation.

• When was the last time you were active in the casino?
• Is there any evidence of your recent activity or recent communication with the casino?

Looking forward to your reply.

The last email was from 2024. Withdrawals via Neteller were unavailable, and I was asked to wait. I was still able to log into my account two months ago. I sent a screenshot via email.

Thanks for the explanation.

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.