1Go Casino - Povlačenje igrača je odloženo.

I made a withdrawal on January 27, 2026, which hasn't arrived yet. I contacted support, but they weren't helpful. They said the money had already been transferred and that I should send bank statements as PDFs. I sent both regular bank statements and PDFs, but I haven't received anything since.

Ich habe am 27.01.26 eine Auszahlung getätigt, die bis heute nicht bei mir angekommen ist. Ich habe mit dem Support geredet jedoch kamen dort keine hilfreichen Sachen. Dort wurde gesagt dass das Geld schon überwiesen wurde ich Kontoauszüge senden sollte als PDF. Ich habe wöeche gesendet normale und als PDF jefoch kam danach nichts mehr

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Go Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful payouts from the casino in the past? When was the last time you made a successful payout from this casino?
• Did you achieve your current balance with the help of a bonus?
• When did you submit your bank statements to the casino for review?
• When was the last time you were in contact with the casino regarding the issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas