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I requested four withdrawals of €1000 each. These were approved on December 15th and 18th. The money is not yet in my bank account, despite the casino's statement that it takes 3-5 business days.

Ich habe 4 auszahlungen zu je1000€ beantragt. Diese wurden am 15.12 und am 18.12 genehmigt. Das geld ist noch nicht auf meinem bankonto trotz der aussage des casinos das es 3-5 werktage dauert.

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Dear justins99js,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The withdrawals were confirmed by the casino over a week ago. In the past, the money was immediately available in my account. This time, it's been many days since confirmation and there's still no money in my account.

Die auszahlungen sind bereits vor über einer woche vom casino bestätigt worden. In der vergangenheit war das geld dann umgehend auf dem konto. Diesmal sind es viele tage seit Bestätigung und es ist noch kein geld auf meinem konto.

Dear justins99js,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear justins99js,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I have received all the funds.

My concern stemmed from the fact that the site used to use real-time transfers, so the funds were always in the account immediately. They seem to have changed the method, and now it takes a few days. Thank you for your help.

Hallo,

Ich habe sämtliche gelder erhalten.

Meine bedenken kamen daher das die seite in der vergangenheit immer echtzeit überweisungen genutzt hat, so das die gelder immer sofort auf dem konto waren. Sie haben wohl die methode geändert und nun dauert es einige tage. Vielen dank für die hilfe.

Hello, please don't close the process yet, there are problems with the withdrawal again. The casino claims to have approved the withdrawal, but it's still showing as "processing" in my account, and the casino also claims I received a confirmation email, which I didn't. There are problems with every withdrawal at this casino.

Hallo, bitte schließen sie den vorgang noch nicht, es gibt schonwieder probleme bei der auszahlung. Das casino behauptet die auszahlung genehmigt zu haben jedoch steht sie in meinem account noch auf "in bearbeitung" und ebenfalls behauptet das casino ich hätte eine bestätigungsemail bekommen, die ich aber nicht bekommen habe. Es gibt bei diesem casino bei jeder auszahlung probleme.

Dear justins99js, thank you for your response.

Could you please confirm how much do you currently need to withdraw? Additionally, could you please attach a screenshot of your pending withdrawal?

Thank you in advance for your cooperation.

Dear justins99js,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru