1Red Casino - Povlačenje igrača je odloženo.

Hello,

I have a fully KYC-verified account with 1red. I have also made withdrawals in the 3 days.

A few days ago, I deposited CAD4000 and played it up to CAD30,000.

I tried to withdraw the money. According to the terms and conditions, the withdrawal limits are 3000/30,000 (day/month).because I am VIP level 11

Under "Withdrawals § 5" the terms and conditions, state that processing a withdrawal can take up to 48 hours.

However, now that I have won a relatively large sum, they are trying everything and finding excuses to not pay out my money.

They claim that I can request a new withdrawal 24 hours AFTER submitting the previous one.

This is complete nonsense and just an attempt to delay the withdrawal, increasing the chance that the player might lose their money again.

I currently have 27816.97in the balance + 2250in the pending withdrawal

KYC: Fully verified.

Wagering: Way more than needed. 

Withdrawal method:Interact .

Bonus: Not used.

Support is not helpful at all. The response is always that I have to wait longer...

And the best part is that according to their own terms and conditions, they are not even allowed to make me wait 24 hours for a new withdrawal after one has been sent. Instead, I should wait 24 hours after I have requested the withdrawal.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation:

• Am I correct in understanding that you are allowed to have only one pending withdrawal request at a time?
• When was the last time you received your winnings from the casino? How much did you withdraw, and how long did the withdrawal process take?

I have checked the Terms and Conditions, and here is what I found:

5. The period of processing requests for withdrawals is from 0 to 48 hours. Date of receipt of money on the Gambler's accounts outside of the Casino depends exclusively on banks and payment systems, to accounts of which the funds are withdrawn. In case of necessity to verify the identity of the Gambler, the time of processing the requests is calculated from the date of verification of the documents requested.

Please keep in mind that we usually recommend players wait up to 14 days for their withdrawal requests to be processed and paid out. It’s quite common for withdrawals to take a few days or even weeks to be fully completed. This delay can be caused by unfinished KYC verification, internal payment or gameplay checks, or a high volume of withdrawal requests.

For this reason, we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

The only allow one request at time, my last withdrawal I sumit on Sunday received on Monday took about 24 hours. And when you received withdrawal you need wait for 24 hours to request another one

this is my account balance and pending withdrawal until now the CAD2250 is already waited for 68 hours

Now it is 72 hours until now

Newest update

Today update

30086.63 and 2250 pending withdraw

Newest update balance 15000 pending withdraw 2250. I am not playing any more I feel like they mean to do it.

Last withdraw is at 12 August still pending

They just making any excuse to not pay out

Is already been a weeks is anything I can do now?

Hi Veronika can you tell

me what should I do now they just replied nonsense everyday

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Zhukenan888,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 1Red Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Today I got 2250 withdraw. I would like to keep my this open until I got 15000 thanks

Now withdraw another on 3000CAD time 23 AUG 23 around 8:40 am see how is go

Newest update

My balance 24946.33 pending withdraw 3000 since yesterday if they can speed up I probably still playing if not I am not playing 

I have 32508.38 pending withdrawal 3000 . I am not playing anymore until they paid me most of parts

Dear CasinoGuru,

Let me explain in more detail: the player won a large amount, and in this case, we transferred the player to the gaming provider for verification of bets, which is why there was a delay in withdrawals.

The player's verification is now complete, and he will receive his withdrawals in accordance with the existing limits.

If you have any further questions, we will be happy to answer them.

Best regards,

1Red Casino Team

Thanks for 1red responded Received 3000 and now waiting for 24 hours to submit other 3000

Dear 1Red Casino,

Thank you for clarifying this issue.

Dear Zhukenan888,

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly inform me as soon as the payment has been received.

Best regards,

Attila G.

Thanks Attila I just made other withdrawal waiting for approval

Is been 48 hours since my pending withdraw I didn’t play anything.

They don’t have anything to check still not payout 

I got 3000CAD this morning need wait 24 hours to make cash out again. I bet 2 slot and 5 baccarat today my balance went to 35500.38

Dear Zhukenan888,

Thank you for the update. Please let us know once you have successfully received your withdrawals.

Best regards,

Attila G.

Thanks Attila I just made another withdrawal this morning around 7. AM Canada central time

Just give update today I play one slot balance went up to 45111.88

Hi Attila I got questions my balance almost 50000 if I keep withdrawing 3000. It take almost 2 months to finished it. According monthly withdrawal 30000. Can you ask 1 red, if they can pay me one time monthly limit I will be happy to close this complaint.

Newest update balance went down to 20000 and pending withdrawal 3000. Not playing anymore!!!!!!!!!! I am so tired to 1red pay out speed. Will not play!!!!!!

Dear Zhukenan888,

As you can see here: https://www.1red.com/fees-exchange-rates-and-financial-limits, the casino is acting in accordance with its policies regarding the processing speed of withdrawals. Therefore, we do not have grounds to request an increased withdrawal limit from the casino.

I fully understand your frustration, and my best advice is to remain patient, with the expectation that your payments will be processed soon. However, should any issues arise, or if you need further assistance, please don’t hesitate to let me know.

Kindly keep me updated on any further developments.

Best regards,

Attila G.

Ok thanks is been 48 hours again haven’t see the money yet. It is painful

Still pending

Is been almost 90 hours nothing happened

Is been 4 whole days! Haven’t see anything

 I want to see if the send me the money on time which is $3000 every 48 hrs which is advertised in their T&Cs

Already 5 days

Dear 1Red Casino,

Could you please clarify the reason for the delay?

We kindly ask you to proceed with the remaining payments so that we can reach a successful resolution of this issue.

Thank you in advance for your cooperation.

Best regards,

Attila G.

until this morning is six days. I haven’t play they don’t need to check. Only thing they need is move fingers to the keyboard and finish the cash out.

Now it’s been a week still pending. I like to ask 1red what is taking that long.

i am not playing anything you don’t need to check. And I will not play until all my money received!!!!! Live support just say I will talk to the department …………. If I get anything I will let you know that is not helping at all.

please 1red pay me out

Almost ten days 1 red response!!!!!!

It is been 9 days this morning I got my 3000 withdraw I am play a little bit. My balance went to 50875.33. If 1 red can speed up the cash out I will still playing. @1red

Hello,

As we have previously reported, player payments are made in accordance with the limits available on the website, and the player receives his funds.

If you have any further questions, we will be happy to answer them.

Best regards,

1Red Casino Team

Dear 1Red Casino

I am contacting you regarding my recent winnings of over CAD $70,000. As a loyal high-stakes player on your platform, I expect a fair and efficient withdrawal process. Unfortunately, the current system of low daily withdrawal limits and extended processing times is unacceptable and undermines my trust in 1red

Given the circumstances, I am prepared to accept a lump-sum settlement payment for a slightly reduced amount if this ensures that I receive my funds immediately. For example, a one-time settlement in the range of CAD $60000–$65000 would be preferable to waiting months under the current restrictions.

Please understand that I value our relationship, but if this issue is not resolved promptly, I will be left with no choice but to escalate the matter, including filing a formal complaint with the licensing authority and reconsidering where I play in the future.

I kindly ask you to confirm how we can finalize this settlement or provide me with a concrete timeline for a full payout. I expect your response within the next 72 hours.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Zhukenan888,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila