1win Casino - Depozit igrača nije uplaćen.

On July 17, 2026, I made a deposit of ARS $400,000 into 1win. The amount was successfully debited from my Mercado Pago account, but it was never credited to my 1win account.

Given the lack of accreditation, I contacted 1win and subsequently the entities involved in the payment processing.

Mercado Pago informed me that the transfer was successful, approved, and that the money left their system and was sent to an external entity. They also indicated that they could not provide me with a final confirmation certificate because it is the responsibility of the receiving entity to locate and verify the funds.

The payment receiving/providing entity, BIND PAGO SA / Mi Carrefour, replied that, for reasons of banking secrecy and data protection, it could not inform me of account details or provide me with a certification regarding an account whose holder I am not, and that the holder should verify the money from their Mi Carrefour application.

Therefore, there is currently a situation where Mercado Pago confirms that the money was correctly sent to the receiving entity, while the deposit was never credited to my 1win account and the money was not returned to me.

I have already made claims and communications with 1win and with the entities related to the payment, providing the corresponding receipts, but so far I have not obtained a solution.

The amount claimed is $400,000 ARS.

I request Casino Guru's intervention to help me determine what happened to the funds and who should be responsible for locating and returning or crediting the money.

Attached as evidence:

Proof of transfer of $400,000 made on 07/17/2026.

Mercado Pago's response.

Response from BIND PAGO SA / Mi Carrefour.

El día 17/07/2026 realicé un depósito de $400.000 ARS en 1win. El importe fue debitado correctamente de mi cuenta de Mercado Pago, pero nunca fue acreditado en mi cuenta de 1win.

Ante la falta de acreditación, me comuniqué con 1win y posteriormente con las entidades involucradas en el procesamiento del pago.

Mercado Pago me informó que la transferencia fue realizada correctamente, que fue aprobada y que el dinero salió de su sistema hacia una entidad externa. También me indicó que no podía proporcionarme un certificado final de acreditación porque corresponde a la entidad receptora localizar y verificar el ingreso de los fondos.

La entidad receptora/proveedora de pagos, BIND PAGO S.A. / Mi Carrefour, me respondió que, por razones de secreto bancario y protección de datos, no podía informarme datos de una cuenta ni proporcionarme una certificación respecto de una cuenta cuyo titular no soy, y que el titular debía verificar el dinero desde su aplicación Mi Carrefour.

Por lo tanto, actualmente existe una situación en la que Mercado Pago confirma que el dinero salió correctamente y fue enviado a la entidad receptora, mientras que el depósito nunca fue acreditado en mi cuenta de 1win y tampoco me fue devuelto el dinero.

Ya realicé reclamos y comunicaciones con 1win y con las entidades relacionadas con el pago, proporcionando los comprobantes correspondientes, pero hasta el momento no obtuve una solución.

El monto reclamado es de $400.000 ARS.

Solicito la intervención de Casino Guru para ayudarme a determinar qué ocurrió con los fondos y quién debe hacerse responsable de localizar y devolver o acreditar el dinero.

Adjunto como pruebas:

Comprobante de la transferencia de $400.000 realizada el 17/07/2026.

Respuesta de Mercado Pago.

Respuesta de BIND PAGO S.A. / Mi Carrefour.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you previously made any successful deposits into this casino using this payment method? If so, when exactly did you last make a successful deposit using it?
• Can you see the transaction in the deposit history of your casino account? If so, please send me a screenshot.
• Have you contacted the casino’s customer support to ask about the status of this transaction? If so, what response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika