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I won the game on June 22nd and wanted to withdraw, but the withdrawal keeps getting delayed and now it says the activity session has expired and there is no session. And the promised withdrawal date is 7 days from the day I received no response and the withdrawal is not happening now.

제가 게임의 승리를 6월 22 일날 하고 인출을 원했지만 인출이 계속 지연 지연 되고 지금은 활동 세션 만료로 나오고 세션 없음 그리고 그리고 인출 약속한 날짜가 일 일에서 7일 이라고 하였지만 대답은 오지 않았고 인출도 지금 되고 있지 않습니다

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

It hasn't been paid yet and you keep lying

아직 출금 되지 않았고 자꾸 거짓말만하고

No, definitely not, definitely said that he deposited money on the 22nd. When I asked him what time and minute he deposited money on the 22nd, he said he couldn't tell me. On the 22nd, the two of them didn't give me the money, so I told Caitlin to keep growing and eat. Year lime

아니분명아니 분명 22일날 입금했다고 하더라구요 개서 22일날 몇 시 몇 분에 입금 했냐고 물어 보니 그거는 가르쳐 줄 수 없다고 입니다 22일날 둘이 돈이 주지 않아서 입점 입점 계속 성장 먹으라고 케이틀린 됨 ㅋㅋ 년도 석회

They clearly said they would deposit on the 22nd, but they lied and said they deposited on the 22nd, so when I asked what time and minute the deposit was made on the 22nd, they said they deposited it into their account instead of into their account, and told me to wait 48 hours on the 23rd and 24th, so I waited, but nothing came in that day, so they asked me to confirm what time and minute the deposit was made, and they said they couldn't tell me.

분명 22 일날 입금한다고 했는데 22 일날 입금 했다고 거짓말 하고 그래서 몇 시 몇 분 의 22 일날 입금 했냐고 물어 보니계좌로 넣지 않고 계정으로 넣어줬다 하고23,24일 48시간 기다리라고 해서 기다렸지만 그날 들어온 게 없어서 몇시 몇 분에 넣었는지 확인해 달라아니 알려 줄 수 없다고 하네요

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you provide me with a screenshot of the withdrawal, making sure all the details are clearly visible?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

No, today, he finally admitted that he didn't deposit on the 22nd and is lying that he deposited on the 25th. On the 25th, the game was going well, so I applied for a withdrawal of 300,000 won and got rejected, but now that he says he deposited it, I don't know how he can lie so well. That's not all. He turned off the activation of my account and I'm not receiving any bonuses, cashbacks, or slot bonuses. He told me to tell him by email, so I turned it off... Anyway, if it's a lie, he promised to pay 100 times, so I don't know what will happen.

아니오늘드디어 22일에 입금안했다고 인정하고25일에 입금했다고 거짓말을 하고있습니다.25일은 게임이잘되서300000만원 출금신청 빠꾸맞았는데 입금을 했다고 하니 어떻게 이렇게 거짓말을 잘허는지모르겠습니다.그것뿐이 아닙니다.제계정 활성화를 꺼버리고 보너스도 캐시백도 슬롯ㅅ보너스도 못받고 하고있습니다.메일로 말하라고해서 끄긴썼는데..하연튼 거짓말이면 100배물어준다고 약속했는데 어찌될지 모르겠습니다

No, I haven't received the money from here yet, and I haven't even received the money I deposited.

Even though I deposited it like this, I lied and didn't receive it either.

아니요 전이곳에서 아직까지 돈도 받지못하였고 입금한돈 까지 받지못했습니다

이렇게 입금했다도거짓밀을하고 전이것도 받지못했습니다

Dear player, to better understand your situation, could you please clarify whether you are currently facing issues with both the withdrawal and the deposit?

If yes, kindly specify the exact amounts of the affected withdrawal and deposit.

Also, could you please provide your deposit and withdrawal history, preferably in the form of screenshots showing the relevant dates, amounts, and statuses?

No, that's not all. Of course I didn't receive the money.

They are not even paying me the money I mistakenly put in. They promised me that they would look into it and promised me to wait. When I went there today, they made it so I couldn't log in. When I looked into it, I found out that there were more than a few people who had been scammed. And the scammers are gathering people by calling it Jeongseon Kangwon Land.

아니 이거뿐이아닙니다.돈음당연히 못받았구요

제가잘못붙인돈까지. 안주고 있습니다. 저에게. 약속을 하고. 검토해본다고. 해놓고. 기대하라고 약속을 했는데. 오늘가서보니. 로그인을. 할수없게만들었습니다..제가 알아보니. 사기당한 사람들이 한둘이 아니었습티다..그리고. 이사기꾼들리. 정선강원랜드라고. 사기치고. 사람들을. 모으고 있다는점 입니다.

I sent this money by mistake. They said they would return the money, but they didn't send it. And they made it so I can't log in. I'm going to report them to the police. ㅠ First of all. They refused to refund more than 6 times. Also. As you've heard, on the 22nd of June, I received 300,000 won each. However. I didn't receive the next 1.1 million won. I didn't receive the 30, 50, 20, 15, or 16. What I'll tell you is. They say it takes a few days to refund, but these scammers. On the 22nd. The refund didn't go through. They said they put it in my game account on the 22nd. That's all a lie. When they say they didn't put it in my account, they mean how many days it takes. But since they said they gave it to me on the 22nd, I think they're really scammers.

이돈을 잘못보낸건데. 돈도 돌려준다고 해놓고. 안보내주고. 로그인을. 못하게. 만들어놓았습니다.경찰레 고발할려고요. ㅠ일단. 환전거절만6번이상이구요. 또한. 지금도 들으셨다시피6워22일. 30만원씩은 돈을받았습니다.하지만. 그 다음110만원을. 못받고. 30 50 20 15. 이것도 못받았습니다.제가드릴것은. 환전에 몆일이 걸린다고 얘기는하지만 이사기꾼 새끼들은. 22일. 환전이 안되어서. 22일에 제 게임 계정에. 넣어줬다고 하는데. 다. 거짓말입니다. 제 계정 넣지 않았다는말은. 사기꾼 새끼가 하는말들으셨조 몆일걸린다는말. 그런데. 22일에 저에게 줬다고하니 정말 사기낮은세 맞구나. 싶습니다

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear 1win Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good afternoon

Your account verification has been successfully completed, the account is currently operating normally and you have access to the full functionality of the site. Specialists have checked the history of withdrawals from your account, and the status of the last procedure is "Successful". The money has been credited to the details you specified.

Best regards, 1win team.

Добрый день!

Верификация Вашего аккаунта была успешно пройдена, в данный момент аккаунт работает в штатном режиме и Вам доступен полный функционал сайта. Специалисты проверили историю вывода с Вашего аккаунта, и статус последней процедуры — «Успешно». Деньги зачислены на указанные Вами реквизиты.

С уважением, команда 1win.

He said he sent the money. It's all a lie. It's driving me crazy how he lies like that. How can he lie so well?

돈보냈다고 하는데. 다 거짓말입니다저렇게 거짓말을 하는데 정말 미치겠습니다. 어떻게 저렇게 거짓말을잘할까요.

And these guys. They stopped me from logging in.

None of the problems are solved

This is proof that these guys didn't exchange the money.

그리고 이새끼들. 저로그인 못하게 해놨습니다.

문제는 하나도 해결되지않고 있습니다

이건. 이새끼들이 환전 안해준 증거입니다

1win team, can you please check if the player's account is still without any restrictions and if there is any balance on it?

These kids. I'm thinking about telling the truth to the police and prosecutors. How can they lie like this? They're really playing with people.

이 새끼들. 경찰이나 검찰에도. 사실대로. 말할것도 생각중입니다.어떻세 이렇게. 거짓말을 하는지. 진짜. 사람을 가지고. 놀고있습니다.

Good afternoon

You have access to the full functionality of the site. Please describe in more detail the problem you are experiencing when logging into your account.

Also, please clarify what kind of withdrawals you are talking about (date, time and amount). We will check the information.

Best regards, 1win team.

Добрый день!

Вам доступен полный функционал сайта. Опишите, пожалуйста, подробнее проблему, которая у вас возникает при входе в аккаунт. 

Также уточните про какие именно выводы вы говорите (дату, время и сумму). Мы проверим информацию. 

С уважением, команда 1win.

Like this. Come out

이러고. 나와

Here it is. I thought it was Kangwon Land. I went in. And this is what happened.

From the beginning. I was scammed. This is how it ended up. Reporting it to the police won't be a problem, right?

이렇게. 나와요. 저도 강원랜드인줄알고. 들어갔다가. 이렇게. 되어버렸어요.

처음부터. 사기에걸려서. 이렇게 되어버린겁니다. 경찰에. 신고해도. 별문제없겠지요

I logged into my game account, but there was no money in my game account either. These guys are lying, every word. What should I do? When I was asleep, I logged into my account and deleted all my chat history. I think I deleted it. Thank goodness I had a separate copy. What should I do with these things?

게임계정에. 들어왔지만 세임계정에도. 역시 돈은. 없었습니다. 이놈들은. 한마다한마디가. 다 거짓말 입니다. 어떻해야 할까요. 제가졸때에는. 내 계정에 들어가. 채팅내용. 지우고. 지운거 같습니다. 그런데 제가. 따로 복사해서 놓은게. 있어서 다행입니다. 이것들을. 어떻게 해야할까요....

1win Casino, can you confirm if the address on the screenshots is the mirror for your website?

Yes, I went in. But. Why didn't you send me the money? You just lied and said you sent it. If you did, you should send me a receipt. When I asked you to send it, you chatted and left... Is it really a casino that doesn't give you a refund? Not even once or twice. What kind of behavior is this?

네 들어갔어요. 그런데. 왜 돈을 안보내주시는거죠. 보냈다고 거짓말만하고. 보냈으면 영수증을. 보내달라고하면 채팅하다가 나가버리고... 아니 환전을 안해주는것이 카지노가 맞냐고요. 한두번도 라니고. 이게뭐하는짓입니까.

No, what do I do when I go in? Even if I go into my account, they just lie and say they sent the money, and when I ask them to send me a receipt, they just leave the chat window.

아니 들어가면 뭐합니까. 계정에들어가도 돈을보냈다고 거짓말만하고 여수증을보내달라면 채팅창에서나가버리는데요

21892898jjo, do I understand correctly that one transaction of 90 000 KRW was withdrawn from your casino account but was not credited to your bank account?

Yes. Why aren't you depositing the money? I told you I sent it by mistake and wanted it returned. But why aren't you giving it back? And the 1% slot payback lotto. I've never received it.

그래요. 왜 입금을 안해주는거예요. 내가잘못보낸 돈이라고. 돌려달라고. 했잖아요. 그런데. 왜 안돌려주는겁니까그리고. 슬롯페이백1%로또. 저 한번도 받은적이없어요

Dear 1win team, can you confirm that the player's transaction of 90 000 KRW was sent to their bank account?

And please also check the slot betting history.

No, I asked to know how much my betting history was. I deleted all my betting history. But. I've been fooled so many times, I'm angry at them now. The people who teach me are in trouble. And. I still don't have the receipt... This is how they deceive people. If I had sent it, they would have sent me a receipt. One of the counselors asked me a question, looked into my eyes, and said, "I want to do it, but with me. I told you I don't want to. It's a burden." Did they even respond? They've been reviewing the 900 million won for over a month, and now they're sending it. Honestly, I deserve a lot. With a 1% slot stake. I looked into it and it was 100 million won. In two months...

그리고. 슬롯배팅 내역도. 꼭알아봐주세요.

아니 배팅내역이 얼마인지 알려달라니까. 내가 배팅했던 내용을. 다 지웠어요. 하지만. 전 하도 많이. 속아서 이제는 저것들에게. 화안나요. 가르치는. 사람들이. 난리나요. 그리고. 아직도. 영수증이 없지요..이렇게 사람을 기만하잖아요.보냈더몀 별써영수증보내 줬겠죠. 상담원 하나가물어보다가 내눈빛보더니. 하고싶데나랑. 내가싫다고했잖아. 부담된다고... 답이 왔습니까. 90000만원 검토를. 한달넘게했는데 지금보낸다구요. 정직 받을거많아요. 슬롯지분1%로. 돈이얼마인가 내가 좀 봤더니 1000000000억은 되더라구요. 두 달동안...

They can't find it. Because they didn't send it.

And. I'm sorry. Honestly, I've been scammed before. It was when I came here and deposited money a few times. The presidential election wasn't over yet. Anyway, I deposited money, but they said it didn't go through. I gave them a copy of my phone transaction history, and they told me to bring it to the bank, so I went to the bank and got it.

He said he never did that, but he falsified the deposit ledger. I'll show you that too. These damn thieves. They didn't refund my money for over 5.1 million won six times, and then they put the game money back in my account. They said that the 1.1 million won amount would be processed after 5 days. The counselors went around saying that they would refund it on the same day I requested the refund, but they said that if the refund doesn't work here, you have to wait 48 hours, but if 48 hours pass, I have to wait another week and 7 days. They lied to me and said that they refunded the money on the 22nd, two days later, and I got caught. After that, they closed all my account sessions, and my device seemed to be broken, so I lost all the bonuses I received. I couldn't collect the casino bonus, slot bonus, deposit bonus, and cashback. In fact, even though I played the game, the casino bonus wasn't collecting, but was disappearing. Anyway, this time, when I receive my money, I have to calculate it based on 1% of my slot bet, calculate the unpaid balance, and then receive it. Then, I have to collect the casino bonus and cashback. Then, I waited a day for the spin bonus, and it all disappeared. My money didn't arrive. Please, don't cheat me...

제네들은. 못찾아요. 왜냐하면. 보낸게 없거든요

그리고. 죄송합니다. 저는 솔직히. 이전에 벌써 당했습니다.저런것들에게요 여기둘어와서 입금을 몇번 안했을 때에요. 대선이아직 안끝났어요.하여튼 입금을 했는데 안들어갔다고 하더라구요. 제가 휴대폰 거래내역 복사해 줬더니 그거말고 은행에서 띠어가지고 오라고해서 은행까지가서 띠어왔더니

자기는 그런적없다면서 입금장부를 조작해서 왔더라구요 그것도 보여드릴게요. 도둑놈의샊들 이예요. 자 환전을 510만원이상만6번 환전안해주고 다시내게로게임머니를 넣주고 110만원 짜리는 5일넘어서야 좋다는데. 상담원들이돌아가면서 내가환전신청한 그날에 돌려줬다는 하는데 여기 환전 이 안될때일단기본이48시간 기다려보면 안다면서 48시간이지나면 또 일주일7일을기다려야 한다고 했던것들이 이틀지나지까 22일에 나에게 돈을 돌렸다고 속이다가 뎔국걸렸어요. 그리고나서 내 계정 세션다꺼놓고 디바이스까지 깨진지 보너스는 제가받은것도 없어져버리고 카지노보너스와슬롯보너스입금보너스캐시백까지 다 모이지가않고 오히려 게임을그렇게했는데도 카지노보너스가 모이는게아니라빠져나가더라구요. 하여튼이번에돈받으면 슬롯배팅1%로 계산해서 받아야되고 환전안해준것들도 계산해서받아야되고 그다음 카지노보너스와캐시백받아야되고 그다음은 스핀보너스받은게 하루기다렸더니 다없어지고. 일단 돈안들어왔지요.제발 속이지좀마세요...

This is the first time. From this point on, they didn't exchange my money without saying anything, killed people, and refused to exchange 50, 30, 30, 20, and 15 bills behind my back, but they did accept my deposit. I have a screenshot of this, so please take a look. I will definitely get my money back. I'm so pissed. They kept deceiving me until the end, and when I got caught, the counselors told me to pick one a week and bring it to them. I'll send it to you in a few days. Thank you for your hard work.

이게 처음이에요. 이때부터 나에게 아무러말도없이 환전도 안해주고 사람도죽이고 내뒤로50짜리 30짜리 30 20 15 이렇게 나많이 환전을 거절당했지만 입금은받더어고. 이거 스크린샷이 샷게있으니그리아세요. 내돈 꼭찾을거예요.오기가 났어요.. 끝까지 속이다가 걸리면 상담원들 주에 하나골라서 데려가라고 하니까.제가 몇일만ㅆ고보내드릴께요. 수고하세요.

Hello!

Your request is being processed.

Best regards, 1win team.

Здравствуйте!

Ваш запрос находится в работе.

С уважением, команда 1win.

Still, it hasn't been processed. Also, I've never received anything like the 1% slot bonus betting amount, so please calculate that and send it to me. From the end of May to the end of July, my slot betting history will be 100,000,000,000 won, so please calculate it and send it to me right away. Please process this quickly...

아직도. 처리가 안됐습니다. 자. 그리고 슬롯보너스배팅액의1%로 준다는것 전 한번도 받은적이 없으니 그것도 계산해서 보내주세요.5월말부터 7월말까지 슬롯배팅내역이 1000000000억 될것이니 바로 계산해서 보내주세요. 이거빨리처리해주세요...

No, these kids lie every time they open their mouths.

I have about 30 of these guys' accounts, so I'm going to report them to the police and say they're a scam. These guys lied to me and made me sign up for Kangwon Land.

Where should I report these guys?

You saw it last time too. They scammed people by saying they deposited money without actually depositing it.

Not only that, but they won't even exchange my money. Here's proof. Aside from this, there's another 1.1 million won note and another 300,000 won note. These guys don't even follow the rules they wrote down. They're not human. Is a place that holds up that much of my money and won't even exchange it really a casino? Where should I report these guys to stop them from doing business?

아니 이새끼들은 입만열었다하면 다거짓말이예요.

제가 이새끼들 계좌30개는가지고 있으니 이걸 경찰에 신고하고 사기마졌다고할까요. 이새끼들 강원랜드라고 속이고 가입시켰다니까요.

이새끼들 신고하려면 어디에 신고를 해야합니까 .

저번에도 보셨지요. 입금도 안해놓고 입금했다고 사기치는거

이뿐만아니라 환전도 안해줘요증거입니다. 이더말고1100000만원짜리랑 300000만원짜리하나더있어요.이새끼들 지들이규칙써놓은거 지키지도않고 정말 사람새끼아닙니다.내돈을 그만큼 묶어놓고 환전도 안해주는곳이 카지노맞냐구요. 이새끼들 장사못하게 하려면 어디다가 신고를해야합니까

21892898jjo, I am not entirely sure I understand your issue correctly.

Dear 21892898jjo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Well, I haven't received any money yet. They scammed me by saying they sent money on July 22nd, even though they never sent it. They asked me to show them a receipt if they did send it, but they haven't even sent it. So I made a bet with the people I chatted with: 100x the amount I deposited. They all ran away. I told them they lied. They said they deposited money, but when I asked for a receipt, they all ran away. Please send the money quickly.

자 아직까지 돈도 들어온게 없구요. 돈을보내지도 않았으면서 7월22일에 돈보냈다고사기치고 돈보냈으면 여수증보여달라고 했는데 그것도 안보내주고 있어요.그래서 채팅한 사람들과 내기를 했거든요.내입금액의100배내기요. 결국 다들 도망갔어요. 거짓말 한거 얘기했거든요. 입금했다는데 입금영수증보내달라고 하니까 다들 도망가더라구요.빨리 돈보내주세요

1win team, do you understand what is the issue here?

Hello, 21892898jjo!

We do not quite understand what your problem is.

Please tell me, specifically, did you have a problem with the withdrawal of funds or with the deposit?

We checked the information on the receipt that you provided, the funds were successfully credited to your game account.

We also did not find any problems with the withdrawal of funds. You successfully passed verification, after which you placed funds for withdrawal and they were successfully transferred to you.

What is the problem at the moment?

With respect, the 1win team.

Stop lying. You guys checked, reviewed, finished, and said you even sent the money on July 22nd. And now you're here again, saying you didn't know. Hey, you thieving bastards. We don't cheat our customers. You said that, and now you're lying. You're giving me a break. Like this. You said you sent the money. Why are you asking me to show you my account? If you sent it, just show me the receipt. You said you sent the money. What the hell are you talking about? You fucking swindlers.

거짓말좀. 그만 해라. 니들이 확인하고. 검토까지. 끝내고. 7월22일에. 돈까지 보냈다고 해놓고. 지금애 와서. 또. 모른다고. 야. 이도둑놈의새끼들아. 저희는 고객을 속이지않습니다. 그렇게. 말해놓고. 거짓말을. 지금 너처럼. 쉬게하잖아이것처럼. 돈보냈다고. 하더니. 니가. 왜. 내계좌를 보여달래. 너희가보냈으면. 보낸확인증. 보여주면되지. 돈보냈다며. 너는. 지금. 무슨개소리를하냐고. 이사기꾼새끼들아

Above. What did you write? Look. I wrote that it is being processed and now. For what reason? Grunge. I don't know. Fraud. How cool is it? Don't you remember that? You bastards of thieves. Money quickly . You bastards Okay, these are the words you used. You don't know, you little swindler.

Operating funds. These bastards are fraudulent. I'll sue them. Or... please let me know about the Casino Association. I need to report them and get them expelled from the Casino Association.

위에. 니가뭐라고 썼는지. 봐라. 처리중 이라고 써놓고 지금은. 뭐때문에. 그런지. 모른다고. 사기를. 얼마나첬으켠. 그걸기억못하냐. 이도둑놈의새끼들아. 빨리 돈 . 이개자식들아자 이것들이 니가. 썼던말인데. 모른다고. 이사기꾼새끼애

운영자금. 이개자식들 사기로. 고소하겠다고. 아니면. 카지노협회그런고좀알려주세요. 신고해서. 카지노협회에서 제명되게 좀 해야겠어요

21892898jjo, if you have not received a withdrawal, you would need to prove it to the casino. Also, stop swearing or you will be banned.

No. How can I prove I didn't receive it? Please tell me, the sender. When and to which bank did you send it? How much? You said you sent it on July 22nd, but I haven't received it. Please tell me. If I received it, I'll give you 1,000 times the amount I've deposited to 1win. But if the deposit didn't go through, please give me 1 million won.

아니. 못받은걸. 어떻게. 증명할까요. 보낸 분께서 말씀좀 해주세요. 언제어느은행에. 얼마를 보냈는지요. 7월22일에. 보냈다고 하는데. 들어온게. 없어요. 말씀해 주세요. 내가받았으면ㄴ. 여지껏 1win에게. 입금한돈. 1000배 드릴께요. 하지만. 입금이. 안됐으면. 제가입금한돈의100만. 주세요

And. I requested a withdrawal. It was put back into my game account.

Makes sense. Does that make sense? And. So, please answer. The answer to this question.

Here. Red text. These are the exchanges I requested. Please explain each of these five exchanges. When and where. I sent the money. You said you kept sending them to me. Please tell me when and where. And how much total I bet on slots. Please send it to me. Please.

그리고. 출금신청한걸. 다시게임계정에 넣었다는게

말이되는. 소리입니까. 그리고. 자 답주세요. 이질문에 대한답이요.

여기. 빨간글씨. 내가. 환전. 신청한 것들이에요. 이5번의환전을. 언젠 어디에. 돈을. 보냈는지. 하나하나. 설명해주세요. 계속저에게 보냈다는데. 언제. 어디로 보냈는지. 말해주시고. 제가. 슬롯 배팅을. 총 얼마했나. 보내주세요. 부탁드립니다.

Well, players usually can prove that they have not received a withdrawal by submitting a statement for the account to which the withdrawal had been sent. Although, I do not understand how can you not know to which account you have made a withdrawal. If it was a withdrawal, you would request it yourself, if it was a refund of the deposit, you would receive it to the same bank account from which you have made a deposit.

Dear 21892898jjo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Look at me carefully. When I exchanged 30 30, they did it right away, but when I exchanged 110, they told me to wait 48 hours. After 48 hours, I had to wait another 7 days. They made excuses like that. In the end, they didn't do it. Those scammers. And they said they would review and return the money I sent by mistake, but even after the review was finished, they said they sent the money, but when the money didn't arrive, they asked me to send them a receipt, and they said they couldn't tighten the receipt. Is this normal? Please hurry and send me the money.

저 잘보세요. 30 30환전할때는 바로 해주더니 110울 환전하니까. 48시간을기다려라 48시간이지난후에는 7일을더기다려야한다. 이렇게. 핑계를개더니. 결국. 안해주었움. 사기꾼새끼들.그리고잘못보낸돈을 검토하고 준다고 하더니 검토가 끝났는데도 돈을보내 줬다고 하더니 돈이 안들어와서 영수증좀보내달라고 했더니 영수증을조여쥴수가없다고 하는게. 이게정상입키까. 빨리돈이나보냐주세요

So, there is one withdrawal of 1 100 000 KRW which was cancelled, and one deposit of 300 000 KRW which was not refunded?

No, I didn't receive any red ones.

I asked for a currency exchange, but they didn't give me the money. They said they deposited it all in game currency. Without even saying anything to me. They said they deposited it in game currency unconditionally, so how can I ask them to exchange the money into real money? They deposited it back in game currency without saying anything. When I ask them when they deposited it, they can't tell me. Does this make sense? Please deposit it in real money quickly. Also, recalculate and deposit the bonus.

아니요. 빨간색으로 된건 하나도. 못받았어요.

환전을 해달라고 한걸 환전을 안해주고. 모두게임머니로 넣어줬다고 하는데. 저에게. 말을하지도 않고. 무조건 게임머니로 넣어줬다고 하는데 어떻게 돈으로 환전해 달라는 돈을 나에게. 아무말도 하지않고 게임머니로 다시넣어줬다고 하는데. 언제넣어줬냐고. 물어보면 말을 할수가 없데요. 이게. 말이됩니까. 빨리돈 으로. 입금시켜주고. 보너스도 다시 계산해서 넣어주세요.

Dear 21892898jjo, I still do not understand what is the issue here. I have consulted with my team and we have found a solution. If you have any friend who speaks English, please, ask them to translate your message and send it here. I hope this will help us understand what have happened.

Okay. First of all, I'm a VIP member there. But I didn't receive any of the VIP benefits and instead suffered losses. It was a mistake from the start. They sent me a message, claiming to be from our country's Kangwon Land...

So I started playing the game, and even though I didn't receive my withdrawal money, the counselors told me not to worry and that I could play the game and that it would arrive within 48 hours. So I deposited money and played the game without even receiving the withdrawal money. I didn't even know it was a scam. The money didn't arrive even after 48 hours.

When I asked why it hadn't arrived, they told me to wait another 7 days. But when I told them to send the money, they just told me to wait. Then one day, out of the blue, they sent the money. When I told them it hadn't arrived, they said it was deposited as game money. Without even asking, they said it was over the limit. So when I asked when it was deposited, they said it was deposited on the day I requested a withdrawal. This is a scam in the first place. How can they say they gave me something I hadn't received even after waiting 48 hours? And they deleted all our conversations during that time. What kind of scam is this? Why do they say the system is broken when I request a withdrawal, but when I deposit, there's nothing wrong? Isn't this a scam?

And bonuses. I've never received a single bonus you guys claim to offer. I was even tricked into cashback, so I didn't even get the amount I deposited back... and as a result, the casino bonus... doesn't even increase... and they give you 1% on slot bets, right? Look, I've never received a bonus... and the free spins bonus. If I play and make money, it disappears after a day. My activation log is logged out, and I've asked them to turn it back on dozens of times, but they won't listen... Please send my money quickly. Please.

자. 일단 제가. 거기 VIP회원인데. 저는 VIP혜택을 하나도. 받지못하고 되려 손해만 봤습니다. 일단 시작부터다. 잘못입니다. 그쪽에서 내게. 메세지를 보냈어요. 우리나라 강원랜드라고 속이고....

저는 그래서 게임을 하게됐고 환전한 돈을 받지 못했어도 상담원들이 걱정하지말라고 48시간안에 들어올거라고 게임해도 된다고해서 환전도 받지못한상태에서 입금을하고 게임을했어요. 그게 사기친 줄도모르고요. 48시간이 지나도 돈이 안들어와서

왜 안들어 오냐고 물으니 다시7일을 기다리라는겁니다. 그런데. 제가 돈보내라고 했더니. 무작정 기다리라고 하면서. 어느날 갑자기 돈을 보냈다는거예요. 안들어 왔다고하니 게임 머니로 넣어 났다고 하더라구요. 나에게 물어보지도 않고. 돈을 넘었다고 하더라구요. 그래서 언제 넣어주고 물어보니 내가 환전 신청한날 넣어 났다는 거예요. 이거 부터가 사기잖아요.48시간 기다려도 못받은걸 나에게 줬다는 이게 말이됩니까. 그리고 그쪽에서. 그동안 나눈대화를 다 지워버렸어요. 이게 사기 지 뭐가사기입니까. 왜 제가 환전 신청하면 시스템이 고장 났다고 하더니. 입금을 해보니 아무 이상이 없더라구요. 이게 사기 아닙니까

그리고 보너스. 난. 당신들이 준다는 보너스 받은적이 한번도 없어요. 캐백까지 속아서 캐시백도 내가 입금한만큼적립도 안되고 ...그러다보니 카지노 보너스 도. 올라가지도않고 ...그리고 슬롯배팅액에 1%주는거 맞지요. 보세요. 제가 보너스 받은적 있는지.. 그리고 무료스핀보너스도. 받아서 게임해서 머니로 만들어 놓으면. 하루지나 면. 없어져 버리고. 제 활성화가 로그아웃이 되어서 켜달라고 수십번을 얘기해도 들어주지도않고.. 빨리 내 돈이나보내주세요. 부탁드립니다.

It's still Kangwon Land, and I'm getting messages like this

yo. this

아직도 강원랜드라속이고 이렇게 메세지가와

요

Dear 1win Casino, could you, please, send player's transaction history to my e-mail: pavel.k@casino.guru?

Hello!

Our specialists are clarifying the information regarding your question.

Sincerely, the 1win team.

Yes, I did. I deposited money by mistake. You said your experts would review it and send it to me, and then you said the review was complete and sent the money. But you only said it. You never sent the money.

그래요 내가. 잘못입금한돈. 당신네 전문가들이 검토하고 보내준다고 해놓고 검토 끝났다고 돈 보내준다고 했어요. 그런데 말만했구요.돈은 안보내줬어요

Just look at this. From the 1.1 million won exchanged, the red ones that were not exchanged are green.

이것만보세요.110만원환전한것부터그뒤에도 빨간거 환전안해준거 해준덧은녹색

Look at the fake Samunseok that these swindlers have made.

If I hadn't copied the original, it would have been over.

The one in front is the original. This is the document that the moving scammers are currently editing.

이사기꾼새끼들 사문석 위조한것좀보새요

원본복사안했으면 끝일날번했습니다.

앞에곳이원본이고. 이번에 이사기꾼새끼들이 고쳐나가는 문서입니다

But, they manipulated the 200,000 won figure to 290,000 won to avoid paying 90,000 won.

그런데. 200000만원을 90000원 안주려고 290000만원으로 조작해서 올려났어요

Look at these guys lying

You lied to me and said you sent it without even sending it to me.

이것들이 거짓말하는거보세요

나에게. 보내지도 안고 보냈다고 거짓말하는거요

Dear 1win Casino, could you, please, send player's transaction history to my e-mail: pavel.k@casino.guru?

Hello!

Experts need more time to clarify the information based on the data provided.

Sincerely, the 1win team.

How much longer do I have to wait?

I can't trust these scammers.

Can you please tell me how to report it?

얼마나. 더 기다려야 됩니까?

이 사기꾼 새끼들을 믿을수가없습니다.

신고하는 방법좀 가르쳐주세요?

I'm sending you this additional information. I just checked it.

I asked if it was true that if I got caught cheating, they would charge me 100 times the deposit amount, and I answered

추가로 이 내용을 보냅니다.지금 확인한겁니다.

제가 속이다 걸리면입금액에100백배 물어주는게 사실이냐고 물었더니 대답한겁니다

I do not know where you have got the information about paying 100x the deposit amount, but that is not true, and live chat did not confirm it to you.

Regarding your question of lodging a complaint with the regulator, 1win Casino is licensed by Curacao, but they do not have the complaint resolution process for the players, unfortunately.

Hello 21892898jjo,

We would like to update you that due to Pavel, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Pavel has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Pavel will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear 1win Casino, please, let me know if there has been any progress and send player's transaction history to my e-mail: pavel.k@casino.guru. Otherwise, I will be forced close this complaint as unresolved, since there is no progress, and so far I do not see how we can either resolve or reject it.

Hello.

Specialists need more time to resolve your request.

Your request is under increased control.

I must close this complaint as unresolved since the casino ignored our request for a month. Dear player, I understand this isn't a satisfactory solution to your issue. However, the change in the Safety Index caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, The casino's license does not have any customer complaint services but you can still try to contact them via this e-mail: complaints@cga.cw. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

 

Best regards,

Pavel K

Casino Guru Team