1win Casino - Dobitci igrača na turniru su odloženi.

1win unable to pay my tournament winning. Tournament was held on from 24/02/2026 to 06/03/26. In that particular tournament where I won Sony WH1000XM5 and took 24th place of this tournament. This prize money value around INR 25,000 The name of the tournament RIDE & WIN . Stage 1. The winning details and the guidelines of that particular tournament, I attache as a evidence the tournament winning details and the guidelines of the tournament.

Name = Ruhul Amin Choudhury

Email = mituchy111@gmail.com

Gaming ID = 307038306

User ID = +918876067467

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the exact link to the tournament this complaint relates to, along with the list of winners?
• Did you receive any congratulatory email from the casino confirming that you finished in 24th place in the tournament and won a prize of INR 25,000? If so, please forward it to me at veronika.f@casino.guru.
• Have you completed the full KYC verification process at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika