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Good morning, I made a withdrawal request and more than 10 days have passed and I still haven't received the amount requested, I kindly ask for the help of the Casino Guru collaborators to intervene in this matter, maybe I can be successful in receiving it. Thank you!

Bom dia, fiz um pedido de saque e já se passaram mais de 10 dias e ainda não recebi o valor solicitado, peço por gentileza a ajuda dos colaboradores do Casino Guru para intervir nessa questão, quem sabe assim posso ter sucesso em receber. Obrigado!

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hello, the withdrawal was made on 3/03, the 14 days have passed, I checked directly on the site. I'm still betting on Black Jack, but I'd like to receive my withdrawal.

Ola, o saque foi realizado dia 3/03 já passou-se os 14 dias, realizei a verificação direto no site. Continuo fazendo aposta em Black Jack, mas gostaria de receber meu saque.

Dear player, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.