1win Casino - Zahtev igrača za povlačenje je odložen.

I have been trying to withdrawal money from this casino. They keep telling me to use another method (which I can't because they only offer me one way to withdrawal) or wait and it will work later which I have done as well. It keeps getting cancelled. They when I ask for further help they end the chat. I have chat at least 10 times today and no one will help me.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you successfully made any withdrawals from this casino in the past?
• Have you verified that all of your payment details were entered correctly when requesting the withdrawal?
• Have you tried using a different payment card for the withdrawal (registered in your own name)?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika