1win Casino - Zahtev igrača za samoisključenje se ignoriše.

I have asked this casino multiple times to close or/and self exclude my account multiple times through email and live chat and there just ignore me even after I admit to having a problem needing the break and they don’t do nothing and I end up depositing more and the cycle continue.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with 1win Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did you disclose gambling problems to the casino, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hey yes I still have access to the account I disclosed the problem last week and I think my last deposit was 2 days ago and I’ll send them over email now

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Cianc1234

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from 1win Casino to join this discussion and provide their comments regarding the matter.

Dear 1win Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Cianc1234

Thank you for sharing further evidence. I have taken note of it.

Hello,

Thank you for reaching out, and we're sorry for the repeated delay in addressing this. We understand this is a serious matter, and your self-exclusion request is being processed as a priority so that deposits are blocked going forward.

You should not need to keep asking — we'll confirm directly once the exclusion is in place.

I’ve been asking for over two weeks and yous have replied to this but never addressed yous ignoring it which I have many screenshots of

1win Casino

Thank you for your response. I appreciate your understanding of the seriousness of this issue. I sincerely hope that you will now prioritize the player's request and process it with the urgency it requires. Additionally, I kindly urge you to remove the player from your marketing communications list. I look forward to your timely update, which would be greatly appreciated.