1xBet Casino - Depozit igrača je odložen.

User ID: 6447289

Date of Deposit: February 3rd, 2026

Amount: 2000 TRY

​I have been a loyal member of 1xBet for over 10 years. On Feb 3rd, I deposited 2000 TRY into my account. The transaction was successful on my bank's end, but the funds have not been credited to my casino balance for 10 days.

​Note: I am currently using a VPN to access this site, which is why the location in the form settings might show as Canada/Quebec, but I am located in Turkey.

​I have contacted support numerous times and provided my bank receipts, but they only provide automated excuses. After a decade of loyalty, I expect a faster resolution. Please help me get my funds credited.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hi Tomas,

​Thank you for your support and for keeping the complaint open. I understand that payment providers can cause delays, but it has already been 10 days, and for a 10-year loyal member, this feels very dismissive.

​My internal ticket number for this transaction at 1xBet is 12667463, and it still shows as 'In Process'. I have provided the official bank receipt to them many times.

​I will follow your advice and I definitely won't be depositing any more money until this is resolved. I will keep you updated if there is any change in my balance. Please keep the pressure on the casino representative if possible.

​Best regards.

I fully understand your frustration, Turanallli. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 11 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Turanallli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru