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deposited 200 ETB on 15/02/2026 via E-Birr. The bank confirmed it is COMPLETED (Receipt: 801578091603). However, 1xBet Player ID 1547674575 has not credited my account. My internal query 13238310 is stuck 'In progress' for weeks. I am a verified customer. I will not drop this case until my funds are recovered

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

have already contacted my payment provider (E-Birr), and the status is SUCCESSFUL. The issue is purely with 1xBet.

am attaching the latest email from 1xBet. They are asking me to stop creating threads and to be patient, even though my deposit has been missing since February 15. This is a clear delay tactic.

Update: The casino has finally credited my 200 ETB after 20 days and after I escalated the issue here and on Trustpilot. This issue is now resolved, but the delay was unacceptable. Thank you for your help.

​"Hello,

​My withdrawal request for 500 ETB (Date: 07.03.2026, 05:50) is marked as 'Approved' with code MYxL, but the funds have not reached my hand yet.

​Given that I have already suffered for 20 days just to get my deposit credited, I will not tolerate further delays with this withdrawal. If the agent GOOGA-EXCH3NGE does not release the funds immediately, I will update my open case on Casino Guru and my review on Trustpilot to reflect that you are now blocking my access to my winnings.

​Release my money now!

Player ID: 1547674575

​I have great news! I have finally received my 500 ETB in my E-Birr wallet. After I escalated the issue here and sent the last evidence of the agent's refusal, they finally processed the payment today, March 7th.

​This has been a very long and stressful journey since February 15th, but thanks to your help and this platform, the issue is now RESOLVED.

​Thank you, Tomas and Casino Guru, for standing by me when 1xBet was ignoring my rights. You can now close this case.

I have received the funds. 1xBet is asking me to close the case, but I want to thank you first for your help. You can now mark this as resolved.

​Hi Tomas,

​Final update: I have successfully received my 500 ETB. 1xBet also confirmed they fired the agent who tried to steal my money.

​I am now leaving this platform forever. I have zero respect for 1xBet and their disgusting way of treating customers. I am closing my account and walking away with my head held high.

​This case is officially RESOLVED. Thank you for your help in getting my justice

"Hi Radka and Casino Guru team, I want to update my case with a final timeline. It has now been 23 days since my deposit on Feb 15, 2026. For 23 days, 1xBet has ignored the clear fraud involving the number 0960578935. Because of this extreme delay and negligence, I am officially demanding 5,000 ETB as a settlement. I have also updated this on Trustpilot to warn others. Justice is long overdue.

Thanks for the updates.

Please note we don't engage in asking for any compensation beyond the funds you deposited.

Kindly let me know if there are any further deposits that weren't credited to your player's account. If you have doubts about the casino's legitimacy for any reason, we recommend you play elsewhere instead of continuing to deposit.

Looking forward to your reply.

​Evidence of Partial Payment: I am attaching the receipt showing that the agent (Kedir Omer Mahamud) only sent 4,000 ETB on Feb 14th, even though my withdrawal request was for 5,000 ETB. They stole 1,000 ETB from me.

​Proof of Theft: The withdrawal Request №4508284387 was for 5,000 ETB, but the actual transaction only shows 4,000 ETB. This proves their agents are extorting customers.

​Missing Balance: My betting account is now at 0.89 ETB.

​I demand that 1xBet pays the remaining 1,000 ETB from this transaction, or I will proceed with a formal complaint to the Curacao Gaming Commission. Thank you for your help in exposing this corruption

Dear Tomas,

​Thank you for resolving the previous 200 ETB deposit issue. However, I am facing a much larger problem with 1xBet agents in Ethiopia.

​New Withdrawal Issue: On Feb 13, I requested a withdrawal of 5,000 ETB (Request №4508284387).

​Systemic Theft: Just like the previous issue, the agent (Kedir Omer Mahamud) only sent 4,000 ETB to my account.

​The Pattern: This is the second time I have been robbed. My account was deducted 5,000 ETB, but I only received 4,000.

​My Demand: I demand the remaining 1,000 ETB to be sent to my E-birr account immediately. Please do not close this case as "Resolved" until this payment is confirmed. Due to this repeated corruption by their agents, I will never use 1xBet again once this is settled.

Tomas, thank you for your efforts. I want to make sure people are protected from these scams. I hope this case shows how agents are cheating players so it doesn't happen to others

Thanks for your patience.

Were you in contact with the casino regarding the missing amount that was supposed to be paid out?

From the screenshots you shared, there were at least 2 withdrawal requests for 4600 and 5000 ETB.

Were both transactions already credited to your bank account? Was there any amount missing other than the 1000 ETB already mentioned?

If you have the relevant communication between you and the casino support, please share it with me as evidence.

Looking forward to your reply.

​Let me clarify the situation:

​The 4,600 ETB withdrawal: I have received this amount in full. There is no issue with this transaction.

​The 5,000 ETB withdrawal: This is where the theft happened. The agent (ID: 1547674575) only sent 4,000 ETB to my E-birr account. Exactly 1,000 ETB is missing and stolen by the agent.

​Previous 200 ETB: In the past, I lost 200 ETB in a similar way and I gave up on it, but I will NOT give up on this 1,000 ETB because it is a recurring fraud.

​I have already sent my ID and E-birr statement to 1xBet security, but they are delaying the process. Please focus on the 1,000 ETB missing from the 5,000 ETB request. My E-birr is 0979880884

​Please see the attached screenshot of the email 1xBet just sent me.

​Instead of addressing the missing 1,000 ETB or the fraudulent agent, they are only talking about merging my accounts and technical login details.

​This is a clear distraction. They are playing games and ignoring the theft. I have no interest in using their platform anymore; I only want my money back and for the account to be closed.

​Please take this into account as it shows they are avoiding the real issue.

Hi Tomas,

​It has been 6 days and the complaint is still 'Waiting for approval.' I want to emphasize that the core issue is the missing 1,000 ETB which was clearly withheld by the 1xBet agent.

​I have provided all the proof, including the 1xBet withdrawal history (5,000 ETB) and the actual receipt from the agent (4,000 ETB). Please do not let the name difference delay this further, as I have already clarified that Mohamed Hussein Aden is my full legal name.

​I am requesting that you approve this complaint and contact 1xBet immediately. I deserve to get my full funds back

Thanks for providing updates.

Would you be able to provide communication between you and the casino discussing the missing amount that wasn't paid out to you?

Were you provided any explanation or a ticket number?

Please share the relevant communication with me.

Thanks for your continuous cooperation.

Formal Demand for Transaction Proof - ID: 1547674575

​Hi Tomas,

​First of all, I want to thank you for your help and for taking the time to look into my case. I really appreciate your professional support.

​I want to make it very clear: I am a regular user of 1xBet. I have successfully received my funds in the past, including transactions of 4,600 ETB and 500 ETB. I know exactly how the withdrawal process works.

​However, for this specific transaction (Request №4508284387):

​The Fact: 5,000 ETB was deducted from my account at 11:41 am.

​The Evidence: I have provided the only receipt that exists, which shows the agent (Kedir Omer Mahamud) sent me only 4,000 ETB at 11:46 am.

​The Demand: If 1xBet claims that 5,000 ETB was paid this time, they MUST provide the official transaction receipt for the full 5,000 ETB. The numbers do not lie. I have proven what I received (4,000 ETB). Now, the burden of proof is on 1xBet to show a receipt for the full amount. If they cannot produce a 5,000 ETB receipt, it is 100% proof that the agent withheld my 1,000 ETB.

​I expect 1xBet to be held accountable for this discrepancy and refund my missing money immediately.

​This was a withdrawal request to my E-birr wallet 46 days ago. Returning the funds to my betting account is illegal and forces me to gamble again. I demand the 1,000 ETB be sent directly to my E-birr wallet now. The case is NOT resolved until the money is out of their platform

​1. They labeled my missing 1,000 ETB as a 'DEPOSIT' on March 31, 2026. I NEVER made a deposit. This is the 1,000 ETB they stole from my withdrawal on February 14.

2. They added a 'Gift' with a x25 wagering requirement. This is an attempt to force me to gamble my stolen funds so I can lose them.

​This is a deceptive tactic to make it look like I am an active player making deposits. I REJECT THIS FRAUD. I want my 3,000 ETB (1,000 original + 2,000 compensation) sent directly to my E-birr wallet. Stop these games!

​To the Casino Guru Complaint Team,

​I am filing a formal complaint against 1xBet for unethical behavior and withholding my funds.

​For the past 48 days, I have been struggling to withdraw my funds. After weeks of delays and "investigations," they finally restored 1,000.89 ETB to my account balance. However, when I attempted to withdraw it today (02.04.2026), my requests were repeatedly REJECTED.

​The Deception:

The system is now claiming that I must "wager" (bet) the amount before I can withdraw it. This is a blatant lie and a predatory tactic. This money is not a new deposit; it is a balance from a failed withdrawal attempt that they held for 48 days.

​My Requirements:

​I refuse to place any more bets (wagering) on this platform.

​I demand a manual transfer of my 1,000.89 ETB to my E-birr account (0979880884).

​I want my account closed permanently once the funds are received.

​I have attached screenshots of the rejected withdrawals and the system messages. I ask Casino Guru to intervene and hold 1xBet accountable for this 48-day ordeal.

​Regards,

​Hussen

Hello Mahamed,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

It has been over 48 hours since this complaint was opened, and 1xBet continues to ignore the case despite their official admission of 'human error' in my emails. They are intentionally delaying my 1,000.89 ETB payment to make me give up. I request the Casino Guru team to intervene and contact the casino's representative directly to resolve this bad faith behavior

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mahamed,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas