1xBet Casino - Depozit igrača je odložen i nerešen.

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Dear Sletin22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Dear Sletin22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Petra,

Thank you for extending the time.

I confirm that my issue has not been resolved yet.

The 2000 MAD deposit has still not been credited to my 1xBet account nor refunded.

I remain in need of your assistance and I am waiting for a final resolution from the casino.

Please let me know if any additional information is required from my side.

Kind regards,

Thank you for your reply and for providing the previous details, Sletin22.

• Can you please specify the exact date when you first contacted 1xBet support regarding this issue?
• Did the support team provide any specific reason for the delay in crediting your deposit?
• Could you also provide any additional communication you had with the casino, including your requests and any automated replies? This may include screenshots, emails, or chat transcripts. You can send all relevant documents to petra.h@casino.guru or upload the screenshots directly to this thread.

Thank you again for your cooperation.

Dear Sletin22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru