1xBet Casino - Depoziti igrača se ne pripisuju.

I am filing an official complaint against 1xBet for withholding my funds. Over the past 48 hours, the operator has failed to credit two verified Cash Plus deposits into my player account (User ID: [redacted]), totalling 245 MAD.

I have strictly followed all internal verification requests, submitted the official transaction receipts via "Payment Queries" (Ticket 18270448 and Query 18266731), and emailed support. However, their customer service refuses to resolve the matter and ignores the payment proofs.

The digital transaction proofs from the Cash Plus mobile application are attached to this complaint. I request your immediate intervention to compel the operator to credit my balance or return my money.

Best regards,

[redacted]

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Dear Lotfi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

Dear Lotfi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru