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I have been trying to withdraw funds from my 1xbet account

I used 2 methods of deposit

1st account 50 riyals

2nd account 10 riyals

account balance now 2369.49

The customer support keeps telling me the usual use the same payment methods and the amount should be proportionate to the deposit I did everything

the withdrawal request keeps getting denied by the operator

I spoke to them they approve it for few minutes and then again they deny it

Dear Bhavesh0710,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

i have been trying from 20th April

the same issue is happening

all verification has been done

my request gets rejected Everytime after them approving after few minutes

i have not used any bonus money or anything

Dear Bhavesh0710, have you successfully verified both of the payment methods (the one used to deposit 50 riyals and the one used to deposit 10 riyals)?

Have you tried withdrawing the full amount using just one of these payment methods?

Have you made any successful withdrawals before?

Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I have tried withdrawing using both methods but it gets declined by the operator

how do I verify the payment method?

Dear Bhavesh0710, has the casino provided you with any further explanation about the technical issues or an estimated time for resolution?

Also, have you contacted them to check if they need anything else from you to complete the verification, especially regarding the payment methods?

This is what they have sent me on my email

Dear Bhavesh0710, could you please also answer the second part of my previous question:

Have you contacted the casino to check whether they still need anything from you to complete the verification, especially regarding your payment methods?

Additionally, have you considered trying a different available payment method for the withdrawals, if your account offers this option?

Dear Bhavesh0710,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.