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I've been experiencing a difficult situation where my withdrawal has been delayed for three days now.

I haven't made any bad bets or misbehaved, but 1xbet isn't paying me. Customer service says to wait, as the withdrawal will be processed soon.

They've already approved my withdrawal, and they've even confirmed through customer service that there were no issues.

But they're not giving any reason for the delay and are just not paying it out.

I waited for 24 hours, but the withdrawal didn't arrive. When I contacted them, they told me to wait another 48 hours, assuring me it would definitely arrive within that timeframe.

I applied for a mobile wallet, and they initially said they had already paid the money but there was a problem with my mobile wallet. However, by then, I had already made several transfers through my mobile wallet. When I told them this, they changed their story and lied, saying the payments would be processed by the payment department.

However, now, 72 hours have passed, and they've issued me another withdrawal ticket for waiting 360hours, saying they're contacting the relevant department.

What can I do to get my money back?

Even when I ask them what the problem is, they just parrot back that the money will be processed soon.(NEVER say about the reason)

I simply can't understand there behavior.

Is there anything you, as an expert, can help me with? 

I look forward to your valuable reply. 

Thank you.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I haven't left the site. After three deposits and two withdrawals, they're holding my withdrawals.

Your withdrawal request has been successfully approved. Customer service has also confirmed that there were no issues.

I still have access to my account and customer support, but they won't confirm anything other than telling me to wait.

사이트를 탈퇴하지 않았습니다. 세 번의 입금, 두 번의 출금만에 이들은 출금을 보류하고 있습니다.

출금신청은 성공적으로 승인되었습니다. 고객센터에서도 아무런 문제가 없음을 확인하였습니다.

여전히 내계정과 고객센터에 접근이 가능하지만 그들은 기다리라는 말외에는 아무것도 확인해주지 않습니다.

Today is 7th day, But as I expected, they instructs me to "wait."

Their withdrawal methods and evasive techniques are truly shady. They ignore all customer requests, citing "technical issues" as the sole reason.

They're not even proud of these "technical issues," yet they brazenly and authoritatively instruct customers to wait, offering no information about the delays as if it were a given.

I've never encountered such arrogance and lack of communication in a casino I've played at.

They tell me to send them an email, but they don't even read or respond.

Now, they're like an automated answering machine, just repeating the same few words and then telling me the same lies like, "Please wait" or "There's a technical issue," and they're just taunting me. I haven't received a single text or phone call from the billing department.

This company is truly rude and operates with opaqueness.

Sending emails is useless. They don't read or respond. The only thing they say is, "This can only be resolved through email."

Today marks the 9th day since I requested a withdrawal, and they still haven't paid out my money. Their lies are unsatisfactory. "We're doing our best," "We're experiencing technical difficulties." If these technical issues really exist, can we trust a site like this? Can we trust a site that can't pay out even $500? For nine days, they've told me, "Your payment will be processed soon. Our experts are doing their best." These are all lies.

They told me to email customer service. So I emailed the English and Swahili departments a week ago.

But they didn't check or respond.

Then, today, they finally replied. It was foolish to get my hopes up, hoping I'd finally receive my money.

Their ridiculous reply was another lie: they couldn't verify my email address because it wasn't registered.

I'd already sent them multiple emails with screenshots of the initial withdrawal approval, a photo of my withdrawal request number, and screenshots of their re-request and approval.

Yet, 12 days after my withdrawal request, they're still telling me this stupid thing: "Your email address isn't registered, so we can't verify it."

This is today's live chatting.

They're cliche to the end. They lie to the end. They insist it's not their fault to the end. They're not ashamed of having such a stupid withdrawal system.

Today is the promised withdrawal payment date. Even though today is the last day, they still say this.

Even today, the 15th day since my withdrawal request, they say, "We can't promise a date. Just wait quietly."

This is clearly abnormal, arrogant, haughty, and authoritarian.

1xBet is a casino I never want to look at again.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, Dominica. Nice to meet you. My withdrawal request has made no progress. They've been trying to delay the process, but ultimately, they haven't paid me. They haven't given me a proper reason and are just making me wait. I'm ready to provide you with any information you need. Please let me know.

Dear Dominica, why are all my responses to my complaints pending approval?

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

When did the casino mention that the "technical issues" would be resolved? Was there a specific date or time frame given for when they expected to resolve the issue?

When did the status of your withdrawal change?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

For the first two days, I spoke with them by phone and through the live chat they offer.

The chatting below is started from 3th days of my withdrawal .

They initially told me it would take 24 hours. Then they said it would take 48 hours. Then they changed their tune and said it would take 15 days.

As you can see in the screenshot, I received a 100% bonus on my first deposit on September 1st. However, I lost everything.

Then, on my second deposit on September 12th , I automatically received a 50% bonus, which I didn't want. However, when I tried to make my first withdrawal, the site told me I had to forfeit the bonus if I wanted to withdraw, so I forfeited the bonus and requested a withdrawal, which I successfully did.

The withdrawal was processed in 11 minutes.

I didn't receive the bonus on my third deposit. And then it died. I requested a third withdrawal after making my fourth deposit. There were no issues with the process, and they still haven't paid the money. I haven't had any issues with the bonus. Besides the first bonus I received and lost everything, I haven't had any issues with the bonus. I also don't have any other accounts with any other 1xbet affiliates.

Chatting in live chat.

Sep/15/2025

Chatting in live chat.

Sep/16/2025

And then they suddenly told me to email their customer service if I wanted to resolve the issue. So I emailed them.

I provided them with all the information related to my withdrawal request, wrote down everything they wanted, and even included screenshots in my email. I sent it to both the English and Swahili departments to ensure they couldn't lie.

Then, they suddenly told me that my department was in charge of Africa, and changed me to a Swahili-language consultant, telling me to email the Swahili-language department. But I had already emailed the Swahili-language department.

The translation of the Swahili dialogue above is as follows:

I was so convinced they were lying that I asked them to cancel my withdrawal. However, they told me that the withdrawal was already in process and had already been approved, so it couldn't be canceled.

They told me that if I emailed them, their email experts would resolve the issue, and that the only way to resolve the issue was to have them do it. So I emailed them again.

They lied again that they couldn't support me if my email account wasn't registered, so I re-registered my email account on the site and they confirmed it.

They kept not responding, and then suddenly they emailed me. It was the Swahili support department, and they said my email wasn't registered, so they'd re-apply if I registered.

After verifying my email, I called their live chat, but they suddenly told me that I didn't need to send them an email.

they lied to me again. The day before, they emailed me and told me to seek professional help, but the next day, the 21st, they changed their tune again, telling me that emailing me would be useless.

They don't seem to understand what their standards are or what they're talking about. This counselor says this, that counselor says that, and everyone keeps delaying me by changing their words. It's clear they're lying without any standards.

September 24th conversation

Actually there are more captures but the chattings are almost same.

Specifically, I suspected they were AI, so I tried to lead them by saying, "If you're human, type the number 1." They responded in kind, and they kept apologizing to me.

This conversation took place on the 25th and 26th. This conversation was no different, but one particular word was mentioned. They mentioned payment providers (agencies) and claimed they were working on the project. They first said their department was working on it, then their experts were working on it, and then they said the payment providers were working on it. Ultimately, they were all lying.

The conversation is on the 27th. They're still talking about payment processors.

This is our conversation for today. For now, this is our last conversation, and I'll provide any additional information you'd like. Please let me know. I'm incredibly grateful for your help.

This is a screenshot of the current time related to the withdrawal request. This is the current status.

This is today's conversation. This is the conversation from five minutes ago.

They don't know anything. They have no intention of giving me my money.

Is there any ongoing protest regarding this matter? Is there anything else I need to do?

Please let me know, I am sorry bothering you.

My payment query was changed suddenly.

I asked 1xbet what's going on.

They answered me mothing is changed.

Please check our talking on live chat.

Dear player, have the funds from your withdrawal been returned to your casino account?

Does the withdrawal now appear in the "Inactive Payment Queries" section?

Nothing has changed.

The status changed from active to inactive, as they initially indicated, and now they've simply changed it to inactive.

Nothing has changed.

In fact, as their representative told me via live chat when I asked about this inactive status, nothing has changed.

They said me just wait.

I wish they would do something, like refund my money to my casino account or deposit real money into my account.

But they don't do anything and just tell me to wait.

They keep lying. They lie, lie, lie.

They change the situation little by little to avoid paying my money.

Why won't you open my review?

I didn't lie in my review. I think the review should be open and read by a 1xbet representative so I can protest their unreasonable delay.

I just wrote the facts, without any personal opinions. I've already waited 20 days.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you for your interest and concern.

Should I email Peter? Or should I do something for him?

I'm just so much getting tired of waiting.

If I can do something, i really wanna do. Or Should I keep waiting?

Please respond me. Thanks.

Hello there,

Thank you Selectbet for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1xBet Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

To put it simply, this issue is extremely simple.

They have their own issue with the withdrawal I requested, and I did nothing wrong.

They have acknowledged this and confirmed it repeatedly.

I didn't place any incorrect bets or create multiple accounts. (I only have one account with the 1xBet affiliate).

For the record, they haven't found any fault or inaccuracy in me.

They fully acknowledge their mistake.

They've told me multiple times via live chat that the delay in withdrawals is due to their own fault.

They approved my withdrawal, but they haven't paid me. What's going on?

they haven't released my withdrawal request and have been making excuses and lying for over 20 days.

They haven't provided me with any information about their alleged "technical issue."

They act as if it's normal.

I want my winnings withdrawn. That's all.

Because of these actions, which don't consider their customers, I'm now facing a real problem. I want a quick solution.

Please read this chatting.

There is no problem about my withdrawal.

But they don't give my money.

It is ridiculous.

Dear Peter,

Does the "waiting for a response from the casino" message at the top mean we're waiting for a response from 1xbet?

Has 1xbet heard our position?

Yes, we are waiting for the casino to respond. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. This is to give all involved parties time to gather evidence or review the information. Thank you for your understanding!

As you can see, they're not responding.

Their consultants shamelessly parrot, "We're working on it."

How can their experts claim to be working on the issue and yet refuse to pay for 23 days?

Their thinking, words, and actions, which they consider normal, are simply absurd.

Today, they still respond, "We're working on it, but we can't give you a date."

1xBet is the worst casino in the world.

I have a question I'm really curious about.

I'm pretty sure they won't respond to this and won't pay me. Because they already ignore me Now.

What do we do if they don't pay me after a week?

If they don't respond and pay us within a week, does that mean the subscription Guru casino's role ends here?

Is it just a matter of talking to them and waiting?

1xbet is the worst casino I know.

They tell me to wait, ignore me, and do nothing.

They don't take any action, and they just tell me to wait.

Customers are nothing to them. They can ignore customers.

They just tell me to wait.

It's already been 26 days and heading into the 27th, but they haven't done anything, and they haven't responded.

They just tell me to wait.

They keep doing these ridiculous things.

1xbet is the worst casino in my life.

Even if I had a problem with my betting or my account, I would understand.

But they couldn't find any fault of my beeting, and they even approved my withdrawal.

Then, they made me wait for 26 days and did nothing.

They didn't give me my money.

They didn't even explain why.

They just said there was a technical issue and didn't share anything.

It's the answer, response and reaction.

It's incompetent for a casino to fail to pay out less than $500 for 26 days due to technical issues.

They admit their incompetence and tell me it's normal.

They make people suffer like this for nothing, and they have no intention of paying me.

They're just holding onto it and trying to make fun of them.

They're truly evil, truly the worst, and fucking terrible.

The fact that they haven't been able to pay out $500 for nearly a month due to technical issues is the most compelling reason not to use this casino.

They are incompetent, and they are incompetent.

Another week has passed since Guru Casino offered me this.

It's now the 28th day since they stopped paying me.

Yet, they still give me the same answers, ignore me, and refuse to give me any of the answers I need.

They won't even let me withdraw my money. They're not even responding.

All they do is tell me to wait, and it's really hard to even offer an apology.

1xbet is truly bad.

They're truly incompetent.

They can't even pay me this money, and even if they did, they would have paid it long ago.

They're truly lacking.

They claim there are technical reasons for not paying me, and they refuse to look for any other way.

If they had a payment manager, they would have found another way and paid me.

But they still hold onto my money, unwilling to pay me, let alone find another way.

They offer no guarantee of when they will pay.

They refuse to give me a date, and they can't even specify a date.

That's their way.

They are truly the worst Casino.

Dear Selectbet,

Dear Casino Guru Team,

We are writing to notify you that this complaint is under review by the Payment Department.

As soon as there will be any update - we will immediately notify you here.

Sorry for the prolonged time of waiting. Hope for your understanding!

Best regards,

1xBet Team

F*ck, 1xbet.

I really politely want to speak to you, but your actions will never be respected.

After all, are you telling me to wait again for saying that after completing the week's response period? Hey look at Guru Casino.

Didn't I tell you that 1xbet would do this occasionally?

They don't want to give me money.

On the 28th day, I keep responding like this while giving the same answer.

Look at what the problem is and what doesn't even tell you what's difficult to withdraw.

I have no intention of looking for another way to get my money.

If 1xbet can't withdraw money on mobile, there are countless other ways of withdrawal from 1xBet, such as StickPay or Bitcoin.

But they never try that way.

Just refuse to give money.

Now, it's time for Guru Casino.

1xbet responded like this on the 7th day, "Wait", so I have to wait, saying "Okay" again?

They made me wait 28 days in this way.

It's really a method used by scammers.

They themselves prove that I am a scammer.

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

I am asking to open my review of 1xbet right now.

I have the authority to inform many people about 1xbet, who commits such atrocities.

Please open my review now.

They only harass the player with their unrespectful behavior, and they only act to be ruthless.

They don't even think about the suffering of small players and trample on the fun we have.

I don't threaten or insult the Guru Casino staff.

I am so grateful that you are the ones representing the players' positions.

I'm just blaming 1xbet.

Take a look.

In the end, the answers and behaviors they have in the end still have nothing to change.

I don't threaten or insult the Guru Casino staff.

I am so grateful that you are the ones representing the players' positions.

I'm just blaming 1xbet.

Take a look.

In the end, the answers and behaviors they have in the end still have nothing to change.

Dear Guru Casino, I'm speaking to you.

Please listen to me.

They've been making excuses since the second day of not paying me.

There's a problem with their system, and that problem has been going on for almost a month now.

Think about it, holy cow.

They just say that and don't ask for anything.

I'm fully prepared to receive my money through other methods.

But they insist on paying me through the only problematic method, without using any of the dozens of payment methods they have. This doesn't make sense.

This is a trolling.

Please tell them so I can pay through another method quickly.

If they were truly willing to pay, they could easily find another way to pay, and this problem could be solved quickly.

The problem is their stubbornness, their unwillingness to pay.

That's the problem.

In the end,

1xBet won't pay me,

and Guru Casino won't resolve the issue.

Because if 1xbet doesn't pay out the money, we won't have a solution.

That's it.

It's been over a month now.

I'm really tired...

Dear Selectbet, The casino has informed us that your complaint is currently under internal review. As part of our standard procedure, each party is given seven days to respond. Since the casino is actively reviewing your case, we will now wait for their official update.

I completely understand your frustration and assure you that we are doing everything within our power to facilitate communication. However, please note that Casino Guru acts solely as an independent mediator between players and casinos. We are not directly affiliated with any casino and therefore have no legal authority over their actions, nor can we accelerate their internal processes. If you are dissatisfied with our free mediation service, you may request to close the complaint at any time and pursue assistance elsewhere.

If the casino fails to provide any further updates, we will close the complaint as unresolved, which will negatively impact their rating. At this stage, however, there is no reason to take such action, so we kindly ask for your continued patience while we await their response.

Thank you for your understanding.

Dear Selectbet,

Thank you for your message.

We confirm that we have received all the necessary details regarding your request. Please note that your case is already under review by the responsible department.

We kindly ask you to wait for further updates — we will get back to you as soon as possible.

Best regards,

1xBet Team

To 1xbet team.

1xbet, which is incredible, and the same answer you expected is amazing.

Can you believe this when you say "the department in charge is reviewing it" after giving the same answer for over a month?

Even 1xbet is an international gambling site.

I'm currently on a short trip to another country, and even here, I'm sick and tired of seeing your logos and ads.

Can you say that this is not intentional?

Even your site si inte There's no particular reason, but how can you say that it's only a temporary reason for not paying money for the 33rd day just because "the payment department is reviewing" that is less than 500 dollars?

This is clearly a lie intended to avoid paying out my money.

Dear Guru Casino team, I request a clear answer from 1xBet, who has been deceiving and harassing me and Guru Casino for two weeks with the same answer.

Thank you for your dedicated support, Guru Casino.

Dear Selectbet,

We would like to reassure you that your request is still under review with the responsible department. Our team is actively following up on the matter to help expedite the process.

As soon as we receive any updates regarding the final status, you will be immediately informed through the ticket system.

We sincerely apologize for the prolonged delay and truly appreciate your continued patience and cooperation.

Best regards,

1xBet Team

1xbet returned the money to my account.

So I tried to withdraw it, but they said I couldn't withdraw it using a different method than the one I deposited.

You guys are having technical issues that are preventing me from withdrawing using the same method I deposited.

You told me to "deposit" using a different method if I wanted to withdraw.

1xbet said I had to deposit and wager again before I could withdraw.

I can't believe what nonsense you're telling me.

Are you even willing to pay me?

Are you really going to pay me?

Then you shouldn't be telling me I have to deposit again in another method to get my money.

If you're truly willing to withdraw my money, then simply withdraw it immediately using the method I specify.

Dear Selectbet,

Please be informed that your withdrawal request has been cancelled, and the funds have been returned to your gaming account.

According to the response in your payment inquiry:

"Due to technical reasons, your withdrawal attempt was unsuccessful. We recommend that you try to withdraw the funds again. If you have any further questions or issues, please don’t hesitate to contact us — we are always ready to assist you."

You can now submit a new withdrawal request using the same or a different available payment method.

Thank you for your understanding and cooperation.

Best regards,

1xBet Team

Dear Selectbet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru