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Complaint against 1xBet – Three approved withdrawals were canceled after 12 days and I cannot withdraw my balance

Hello Casino Guru:

I am requesting your help with a serious issue related to the payment of my funds by 1xBet.

My account has already successfully completed and passed the KYC verification process. I provided 1xBet with all the identification documents they requested and my account was verified.

After completing the KYC process, I had funds available in my account and requested several bank withdrawals.

The main issue is that three of my withdrawals were approved by 1xBet's finance department:

400,000 ARS – APPROVED

500,000 ARS – APPROVED

500,000 ARS – APPROVED

All three withdrawals appeared with the status "APPROVED", which demonstrates that they had been reviewed and approved by the finance department.

However, despite the withdrawals already being approved, I had to wait approximately 12 days while they remained under review. After that period, 1xBet suddenly canceled/rejected the three withdrawals that had previously been approved.

What concerns me even more is that, after canceling these withdrawals that had already been approved, 1xBet requested a medical certificate proving that I do not suffer from gambling addiction.

I am willing to cooperate with reasonable verification procedures and provide legitimate documentation when necessary. However, I do not understand why this additional requirement was introduced after my KYC had already been approved and after my three withdrawals had been approved by the finance department.

In addition to the three canceled withdrawals, I am currently also unable to withdraw the remaining balance from my account. My total balance is approximately 2,900,000 ARS, and I want to be able to withdraw the funds that belong to me.

Therefore, my complaint has two main points:

Three previously approved withdrawals (400,000 + 500,000 + 500,000 ARS) were canceled/rejected after approximately 12 days of review.

I am currently unable to withdraw the remaining balance of approximately 2,900,000 ARS from my account.

At no point have I refused to cooperate with 1xBet. My KYC has already been completed and approved, and I am willing to provide Casino Guru with all the necessary evidence regarding what happened.

I can provide screenshots demonstrating:

The approval of my KYC verification.

The three withdrawals showing the status "APPROVED".

The subsequent cancellation/rejection of those withdrawals.

The current balance of my account.

The messages from 1xBet requesting the medical certificate.

All correspondence I had with 1xBet regarding the withdrawals and my funds.

I respectfully request that Casino Guru investigate why 1xBet approved these three withdrawals and subsequently canceled them after approximately 12 days, as well as why I am currently unable to withdraw the remaining balance from my account.

I hope that Casino Guru can help me reach a fair solution and recover the funds that are currently being held in my account.

Thank you very much for your time and assistance.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the requirement to provide a medical certificate and any other relevant communication? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas