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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time the casino requested a document for verification from you?
• Could you please specify which documents you provided to the casino for KYC verification, and when exactly you sent each of them?
• When exactly were you asked to provide a medical certificate stating that you are not a gambling addict? Have you indicated any gambling problems to the casino?
• When was the last time you accessed your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Dear Attila, please note that 1xBet is operating in absolute bad faith. They dropped their impossible 'Mental Fitness Certificate' demand only after international pressure, but immediately invented a fake 'Multi-accounting' accusation to confiscate my legitimate winnings of INR 16,45,000.If I violated any rules, why did they refund my deposit of INR 10,100? They did this partial refund only to look clean before regulators while stealing my life-changing winnings. This is a predatory practice to avoid high-value payouts. I request Casino Guru to demand concrete evidence from 1xBet for their claims."

Dear Attila,

under international fair play standards, a casino cannot wait until a player wins a massive jackpot of INR 16,45,000 to suddenly discover a 'Multi-account' violation. My account was fully verified through standard KYC and live selfies before this.They allowed me to bet and lose, but the moment I requested a large withdrawal, they confiscated my money. This is a clear breach of trust and a systemic scam. Please keep this dispute open until 1xBet provides full transparency or releases my funds."

Please be aware that the volume of messages you have posted in this thread makes it challenging for us to navigate the issue effectively. We understand your frustration and eagerness to resolve this matter, however, when a substantial amount of information is provided that is not directly related to the core of the issue, it inadvertently slows down our resolution process. In future instances, we kindly ask that you present your responses in a concise manner and only when requested. Thank you for your understanding.

Thank you for your response. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Additionally, are you aware of having opened more than account at 1xBet Casino?

Thank you in advance for your reply.

"Dear Attila,

I apologize for the multiple messages. I will keep my future responses concise.

Regarding your questions:

1. Household/IP: To my knowledge, no one else in my household uses 1xBet. However, I use public internet and mobile data occasionally.

2. Multiple Accounts: I must admit that I previously had old, inactive accounts that I requested to close because I was losing money. Due to a severe language barrier (I do not understand English), I did not realize that opening a new verified account (ID 416571949) was a violation. 1xBet accepted my deposits on this new ID without any warnings until I won INR 1,645,000 fairly.

Thank you for your assistance."

Dear Attila,

Thank you for your patience and for reviewing my case."

Thank you for your response. Could you please confirm whether you have utilized any bonuses across either of your accounts? Additionally, could you please specify the total number of accounts you held at 1xBet Casino? Furthermore, have you completed the KYC verification process for all of these accounts?

I look forward to your reply.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Casino Guru Team,

Thank you so much for this transparent update. I truly appreciate your kindness in letting me know about Attila's vacation. I have full faith in Attila's expertise and deep understanding of my situation, so I am more than willing to wait patiently for his return.

This case is not just about money for me; it is about my hard-earned, rightful winnings of INR 1,645,000, which mean everything to my future and my dreams. I humbly request Attila to help me get justice and recover what is rightfully mine. I wish him a restful vacation and look forward to his guidance soon."

Thank you for the additional information.

Could you please let us know whether you have any proof that the casino explicitly informed you that your previous accounts would not affect your current account or that you were allowed to continue using it?

Thank you in advance for your reply.

Dear Attila,

Regarding your request for proof of verbal assurance, I want to clarify that the call was an in-app internet call via the 1xBet application. While I don't have a personal recording, these calls are stored on 1xBet’s servers. I request you to ask 1xBet to produce the audio logs for account ID 416571949.

Most importantly, my honesty is proven by my email sent on MAY 30TH (the day I won), where I proactively requested a name and DOB correction. 1xBet deliberately delayed their response for 40 DAYS, only replying after they had already completely blocked my account following my withdrawal request on JUNE 25TH. This 40-day delay shows they ignored my transparency only to find an excuse to freeze my INR 1,645,000.

Why would a fraudulent player expose their true identity immediately after winning? The fact that they accepted my deposits while I was losing but blocked me 40 days after I tried to be honest clearly shows predatory intent. I acted strictly based on the verbal instructions I received, and my written transparency on the day of the win is the strongest proof of my honest intentions."

Dear Attila,

I am 100% certain that 1xBet will attempt to withhold these call recordings because they are irrefutable proof of my innocence. I want to highlight a critical technical point: these calls were made through the 1xBet XCare application. This app is designed for internal support calls and does not provide a call recording feature for the user. Therefore, it was technically impossible for me to record the conversation on my end.Since these calls originated from their own XCare system, they are undoubtedly stored on 1xBet's internal servers for security and quality monitoring. I formally challenge 1xBet to produce the complete audio logs of my XCare calls between May 30th and June 25th. Their refusal to provide this evidence, knowing that the user cannot record on this app, should be treated as a clear admission of 'Bad Faith.'My honesty was already proven on May 30th—the very day of my win—when I proactively emailed them to disclose my old accounts and correct my data. Why would a fraudster expose their true identity through a recorded support channel immediately after winning? 1xBet is simply using the lack of user-side recordings in their app as a shield to seize my INR 1,645,000. I trust your expertise to demand this transparency from their backend servers.Attila, you are my only hope in this battle now. Please do not let me lose against this predatory and unfair casino. I am a simple man, but I promise to provide every single piece of evidence I have to you so that you do not face any difficulties or loopholes while fighting my case. I place my complete trust and the future of my hard-earned money entirely in your hands."

Dear Player,

Thank you very much for your response and for providing all the relevant information. I understand your frustration; however, after carefully reviewing all the available evidence, I regret to inform you that we are unable to assist you further with this complaint.

During our investigation, you confirmed that you had previously created multiple accounts at the casino. You also acknowledged that the account used to obtain the disputed winnings was registered with incorrect personal information, which was only corrected after your win. Regardless of your intentions, creating multiple accounts and registering an account with inaccurate information constitutes a breach of the casino's Terms and Conditions.

You also stated that casino representatives verbally confirmed your previous accounts would not affect your current one. However, as no verifiable evidence of such approval has been provided, we are unable to conclude that the casino authorized you to continue using the account.

In the future, I recommend always creating only one account at any online casino and ensuring that all registration details are accurate and match your official identification documents.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion, and please do not hesitate to contact us if you encounter any issues with this or any other casino in the future.

Best regards,

Attila