1xBet Casino - Povlačenje igrača je odloženo zbog lažnih potraživanja.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how did you come into contact with the agent?
• Have you made any successful payments through this agent before?
• Have you reached out to the casino in relation to this issue?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Korakora,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Attila,

I hope you enjoyed your vacation. I am following up on my complaint against 1xBet. Please let me know if there are any updates from the casino's side or if you need any further information from me to proceed. Thank you for your support

Hello Attila,I would like to emphasize that the casino's claim about me receiving the payment via 'Vodafone Cash' is strictly impossible. I live in Mauritania, a country where Vodafone does not operate at all.This suggests that the proof of payment they might be providing belongs to a different user in a different country (like Egypt), and has nothing to do with my account or my local 'Sdad' (Masravi) wallet.Please ask them to provide proof that specifically matches my account details and my location in Mauritania. Thank

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

"Thank you very much, Attila, for the update. I appreciate your help and I'm looking forward to hearing from Stefan. I remain available if any further information or documentation is needed to resolve this case. Best regards."

Dear Korakora,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from 1xBet Casino to join this conversation and assist in addressing the complaint.

Dear 1xBet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.