1xBet Casino - Račun igrača je blokiran i isplate su odložene.

I've been a 1xBet customer for over 12 years. During this time, I've withdrawn various amounts on numerous occasions. I'd previously completed verification, and the company has never had any complaints.

On July 22, 2026, I noticed that the odds on my account had been drastically reduced and withdrawals were limited. At that time, my balance was approximately USD 9,600, and my winnings were the result of multiple bets over a long period, not a single large bet.

After this, the security service requested documents for re-verification. Over the course of three weeks, I consistently provided all the requested documents. Initially, responses were received promptly, but then the intervals between responses increased to 3-5 days, and documents were requested one at a time, without a general list of requirements.

On August 10, 2026, I received a message telling me to log into my account from a personal computer and follow the instructions on the website. When I attempted to log in, a message appeared stating that my account had been blocked, and the only available action was the "Appeal" button. On the same day, I filed an appeal through my personal account.

I twice wrote to the security service (security@1xbet-team.com) on August 10th, stating that I was technically unable to follow the instructions, as the access to my personal account was blocked. I also asked for clarification on what exactly was required. Both times, I received the same formulaic response: "Your account is being investigated. You must follow the instructions on the website," without any substantive answer.

When I contacted the hotline, I received conflicting information: first, they said that appealing the blocking were the required "instructions," then they said they were different. When I contacted them again, the hotline representative stated that the security service had already provided a comprehensive response, although the response did not explain the reason for the blocking.

The company's stated 72-hour appeal review period has expired, and no substantive response has been received.

Emailing questions about account blocking also yielded no results; there is no response.

The reason for the account blocking has still not been disclosed, despite repeated direct inquiries. Please record this complaint and assist in obtaining a clear, substantive response from 1xBet and unblocking access to withdrawals.

I am willing to provide screenshots of my correspondence with the security service upon request.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila