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Complaint against 1xBet – Deposit blocked & account limited (No response from support)

Casino: 1xBet

Account ID: 1492256079

Registered Email: jagadambal1961@gmail.com

Registered Phone Number: +91 7795220208

Name on account: Kiran D

Country: India

Issue Summary:

1xBet has blocked my deposit option and limited my account, making it impossible for me to place any bets. Whenever I try to deposit, I receive an "Authorization error" message.

Detailed Explanation:

I believe this issue is related to a name mismatch between my PAN card and my bank account, which is very common in India.

PAN cards often include the father’s name as a surname.

Bank accounts usually contain only the individual’s name.

Because of this, the names may not match exactly, even though both documents belong to me.

Due to this mismatch, my account appears to have been automatically limited.

My Concern:

I am fully willing to complete verification and provide any documents required (PAN card, bank proof, KYC, etc.).

However, there is no clear option or instruction provided to resolve this issue.

I have tried contacting 1xBet support, but I have not received any meaningful response or guidance.

I was informed that:

"The company has the right to limit an account without providing a reason."

While I understand company policies, blocking deposits without offering a verification process or resolution path is unfair to players.

What I Am Asking For:

Clear instructions on what verification documents are required, OR

Restoration of my deposit and betting functionality after review.

Evidence Available:

Screenshot of the "Authorization error" during deposit

Account details confirming limitation status

Desired Resolution:

Removal of account limitation

Restoration of deposit functionality

Transparent verification process

I respectfully request Casino Guru’s assistance in contacting 1xBet and helping resolve this matter fairly.

Thank you.

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Stay safe.

Dear kirukaru,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience with 1xBet Casino. Could you please confirm whether you currently have any funds in your casino account? Does your profile show any verification requirements?

Additionally, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Dear kirukaru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru