21bit Casino - Zahtev igrača za bonus je odložen.

The casino is refusing to give me the €500 cash bonus.

I have reached Diamond level status and it says that I will receive a €500 cash bonus with 0x wagering requirements.

Support and VIP Manager Demi are refusing to give it to me.

Apparently, I don't have the status, but it's displayed on my profile.

I have attached screenshots.

Best regards

Das Casino verweigert mir den 500€ Bargeldbonus.

Ich hab den Diamond-Level Status erreicht und dort steht das ich 500€ Bargeldbonus mit 0x Umsatzbedingungen bekomme.

Der Support und VIP Manager Demi verweigern mir den zu geben.

Angeblich hätte ich den Status nicht aber er wird mir auf meinem Profil angezeigt.

Anbei habe ich Screenshots gemacht.

Mit freundlichen Grüßen

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Dear Chris2371,

Thank you very much for submitting your complaint. I’m very sorry to hear about your issue.

While we understand your disappointment regarding your casino VIP status, we regret to inform you that we are unable to intervene in the casino's decision. Each establishment maintains its own proprietary VIP tier structure, and we respect their autonomy in determining the criteria for advancement or demotion. This position is consistent with our policy of non-interference in promotional offer decisions. The casino retains the sole discretion to categorize players and establish the requirements for each classification.

Please let me know if there is any additional information I may have overlooked, but I’m afraid I will have to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Attila

Dear Chris2371,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was demoted from Diamond Level Status to Bronze Level Status.

Just so that this casino doesn't have to pay out the €500 bonus.

They are scammers and I can only warn everyone against playing in this casino.

Ich wurde wieder herunter gestuft von Diamant Level Status auf BRONZE LEVEL STATUS.

Nur damit dieses casino den Bonus von 500€ nicht zahlen muß.

Es sind Betrüger und ich kann jeden nur warnen in diesen Casino zu spielen.

Dear Chris2371m, thank you for your response. As I have previously indicated, each casino has its own proprietary VIP tier structure, and we fully respect their autonomy in defining the criteria for both advancement and demotion. This stance is in alignment with our policy of non-interference regarding promotional offer decisions.

If you are experiencing any delays with the withdrawal of your funds or have any other concerns, please let me know. Otherwise, I regret to inform you that I will have to proceed with closing this complaint.

Thank you for your understanding.

Best regards,

Attila

Dear Chris2371,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru