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Hi I’m from India ,

I am playing 22bet casino website since many years , I’m deposit money in date 27/03/2026 , 46130 inr through upi but my deposit not credit yet,

already 42 days complete, I’m visit my bank and ask this payment not credit in casino account and not refund since 42 days , bank told me money successfully sent to casino ,

but 22bet casino not giving my deposit

my gaming I’d : 480712771

My ticket for pending deposit : request number 14753274

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible?
• Could you please access your deposit history found in your player's account and share a screenshot of the deposits made at that time and their status?
• Are any transactions from the bank statement you provided deposits in this online casino? Which ones?
• Could you please share with me your communication with the casino regarding when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

my Account I’d : 480712771

My ticket for pending deposit : request number 14753274

Yes my account is accessible.

i am attached my communication screenshot

my deposit 46130 inr debited from bank account and

till my money not credit in 22bet casino ,

Hello casino guru please help me,

please invite 22bet casino support team so they advice why my deposit still not received

Thanks for your reply.

• Have you made any other deposits to this online casino that were successful? When?
• If so, are any of these deposits listed on the bank statement you shared with me initially? Could you please identify them for me?

Thanks in advance for your cooperation.

Yes I’m made Many successful deposit, and my always deposit is successful

yes bank statement send everything send but they not giving my deposit, kindly please help me ,

sir please escalate my request to your senior manager.

Dear Ayushk365,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Ayushk365,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from 22bet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear 22bet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the player’s deposit.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Ayushk365,

As previously communicated to you by our Support Team, according to the information available to us, the transaction was unsuccessful on our side. Therefore, we kindly advise you to contact your bank directly in order to clarify the status of the transaction and investigate the matter from their side.

Dear Samuel,

We have also sent you an email with additional information regarding this case. Please kindly check your inbox.

Hello everyone,

Dear 22bet Casino,

thank you for your response, as well as for the additional information and supporting evidence provided privately via email. I appreciate your cooperation.

Dear Ayushk365,

after reviewing the information currently available from both sides, it appears that the transaction was not successfully received on the casino/payment processor side. At this stage, I would therefore recommend continuing to follow the instructions provided by the casino and contacting your bank directly to investigate the status of the payment further.

In particular, you may ask the bank whether the transaction was successfully settled, reversed, or whether they can initiate a payment trace/investigation for the transfer.

Please keep us updated once you receive any new information from your bank regarding the transaction status.

Dear Samuel and 22bet casino,

im personally visited my bank and I complaint this payment 46129 inr issue that my payment to refund or credit to beneficiary account,

so my bank manager told me money successfully sent to beneficiary,

dear 22bet team why you doing Froud my money successfully sent to your , i am attached my updated bank statement I don’t receive my refund yet ,

I’m deposit money to 22bet and 22bet casino not giving my deposit,

22bet casino you are not giving my deposit because my amount is big so you guys not giving my money ,

i am trying to upload my bank statement here but not option to upload my bank statement so I’m sending my updated bank statement from 26/03/2026 to 30/05/2026 to both casino guru and 22bet support team ,

my bank confirmed money successfully sent and received to merchant side ,

so please 22bet casino give my money ,

This is the complaint letter received by my bank ,

they said chargeback refund was declined by the beneficiary bank ,

so this is clear that 22bet casino received my 46129. INR and not give my deposit and not refund money ,

and lying and saying payment was declined,

my bank submitted chargeback for the failed payment but 22bet casino bank declined chargeback and said money received.

dear casino guru team please ask the 22bet casino to give my deposit or refund,

or they provide the bank statement if they not received money ,

22bet scam is exposed they take money and not give deposit and not refund

Hello team ,

today I received my compliant letter from bank ,

they said we have request chargeback but beneficiaries bank rejected chargeback request,

so this is clear 22bet payment provider bank received money and they giving my 46129.27 inr .

I'm attached screenshot ,

kindly please help me sir Samuel sir ,

Hello everyone,

first of all, I would like to apologize for my delayed response. I was recently away and needed some additional time to review the latest information submitted by both parties.

Dear Ayushk365,

thank you for the additional information, documents, and updates from your bank. I appreciate the effort you have made to obtain further confirmation regarding the disputed transaction.

I have taken note of your latest statements, including the information that your bank reportedly attempted a chargeback request and that the beneficiary bank declined it. I also understand your position that this may indicate the funds reached the recipient side. Thank you for continuing to provide supporting documentation.

Dear 22bet Casino,

given the additional information provided by the player and the amount of time that has passed since this issue began, I would kindly ask you to review the case once again.

In particular, please consider whether it would be possible to conduct a fresh investigation based on the player's latest bank documentation and any additional information that may be required from him.

If necessary, please clearly specify which documents or confirmations you would like the player to obtain from his bank so that we can ensure all relevant information is available for review.

I believe it would be beneficial for both parties to make one final comprehensive attempt to clarify the payment trail and determine whether the funds were ultimately received, reversed, or remain unaccounted for.

I will await your response.

Hello,

We would like to clarify our position regarding this transaction.

The player was advised to contact their bank directly to trace the funds. If the bank refuses to process or investigate the case, we recommend that the player submit a complaint directly to the receiving UPI/payment provider.

At this stage, this matter cannot be treated as a disputed transaction on our side, as the funds related to the provided UTR have not been received by us.

Therefore, the next step should be initiated through the player’s bank or the receiving UPI channel, as they are the parties able to trace the payment route.

Hello 22bet ,

are you serious doing Froud,

my bank already file complaint regarding this 46129.2.27 inr and They confirmed beneficiary bank received the money ,

dear 22bet team you are doing Froud ,

my funds sent to your payments team,

Dear 22bet please attach your bank updated statement in this complaint,

dear Samuel sir , please help me ,

desr Samuel sir please ask the 22bet support to provide the bank statement, my bank confirmed many times that they received the money still they doing Froud ,

already 3 months completed my deposit not credited or refunded and my bank already confirmed that beneficiary bank received the money ,

please help me , I’m ready to give all proof and documents regarding my funds sent successfully to 22bet .

please help me 😭😭

Hello everyone,

thank you both for your latest responses.

Dear Ayushk365,

thank you for continuing to cooperate and for providing additional documentation from your bank. I understand your frustration, especially given the amount of time that has passed and the information you have received from your bank regarding the transaction.

However, at this stage I would kindly ask you to avoid accusations of fraud while the investigation is still ongoing. My goal is to establish what happened to the funds based on verifiable evidence from all parties involved.

Dear 22bet Casino,

I understand your position that the funds associated with the provided UTR were not received on your side.

However, I am concerned that the player's bank appears to have reached a different conclusion. According to the documents provided by the player, the bank not only considers the transaction completed but also states that a subsequent recovery/chargeback attempt was rejected by the beneficiary bank.

For this reason, I would like to ask for additional clarification.

Could you please confirm:

• Whether your payment provider has performed any tracing investigation based on the UTR provided by the player?
• Whether your payment provider is willing to communicate directly with the beneficiary bank identified during the player's bank investigation?
• Whether there is any formal confirmation from your payment provider stating that the funds were never received, rather than simply not credited to the player's casino account?
• Whether there are any additional transaction identifiers or documents that the player can request from his bank that would help your payment provider continue the investigation?

At the moment, the player's bank and the casino appear to have reached contradictory conclusions regarding the same transaction. Before I can assess the matter further, I would appreciate a more detailed explanation of what investigation steps have already been taken on the casino/payment provider side.

I will await your response.