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Hi I’m from India ,

I am playing 22bet casino website since many years , I’m deposit money in date 27/03/2026 , 46130 inr through upi but my deposit not credit yet,

already 42 days complete, I’m visit my bank and ask this payment not credit in casino account and not refund since 42 days , bank told me money successfully sent to casino ,

but 22bet casino not giving my deposit

my gaming I’d : 480712771

My ticket for pending deposit : request number 14753274

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible?
• Could you please access your deposit history found in your player's account and share a screenshot of the deposits made at that time and their status?
• Are any transactions from the bank statement you provided deposits in this online casino? Which ones?
• Could you please share with me your communication with the casino regarding when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

my Account I’d : 480712771

My ticket for pending deposit : request number 14753274

Yes my account is accessible.

i am attached my communication screenshot

my deposit 46130 inr debited from bank account and

till my money not credit in 22bet casino ,

Hello casino guru please help me,

please invite 22bet casino support team so they advice why my deposit still not received

Thanks for your reply.

• Have you made any other deposits to this online casino that were successful? When?
• If so, are any of these deposits listed on the bank statement you shared with me initially? Could you please identify them for me?

Thanks in advance for your cooperation.

Yes I’m made Many successful deposit, and my always deposit is successful

yes bank statement send everything send but they not giving my deposit, kindly please help me ,

sir please escalate my request to your senior manager.

Dear Ayushk365,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Ayushk365,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from 22bet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear 22bet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the player’s deposit.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Ayushk365,

As previously communicated to you by our Support Team, according to the information available to us, the transaction was unsuccessful on our side. Therefore, we kindly advise you to contact your bank directly in order to clarify the status of the transaction and investigate the matter from their side.

Dear Samuel,

We have also sent you an email with additional information regarding this case. Please kindly check your inbox.

Hello everyone,

Dear 22bet Casino,

thank you for your response, as well as for the additional information and supporting evidence provided privately via email. I appreciate your cooperation.

Dear Ayushk365,

after reviewing the information currently available from both sides, it appears that the transaction was not successfully received on the casino/payment processor side. At this stage, I would therefore recommend continuing to follow the instructions provided by the casino and contacting your bank directly to investigate the status of the payment further.

In particular, you may ask the bank whether the transaction was successfully settled, reversed, or whether they can initiate a payment trace/investigation for the transfer.

Please keep us updated once you receive any new information from your bank regarding the transaction status.

Dear Samuel and 22bet casino,

im personally visited my bank and I complaint this payment 46129 inr issue that my payment to refund or credit to beneficiary account,

so my bank manager told me money successfully sent to beneficiary,

dear 22bet team why you doing Froud my money successfully sent to your , i am attached my updated bank statement I don’t receive my refund yet ,

I’m deposit money to 22bet and 22bet casino not giving my deposit,

22bet casino you are not giving my deposit because my amount is big so you guys not giving my money ,

i am trying to upload my bank statement here but not option to upload my bank statement so I’m sending my updated bank statement from 26/03/2026 to 30/05/2026 to both casino guru and 22bet support team ,

my bank confirmed money successfully sent and received to merchant side ,

so please 22bet casino give my money ,

This is the complaint letter received by my bank ,

they said chargeback refund was declined by the beneficiary bank ,

so this is clear that 22bet casino received my 46129. INR and not give my deposit and not refund money ,

and lying and saying payment was declined,

my bank submitted chargeback for the failed payment but 22bet casino bank declined chargeback and said money received.

dear casino guru team please ask the 22bet casino to give my deposit or refund,

or they provide the bank statement if they not received money ,

22bet scam is exposed they take money and not give deposit and not refund

Hello team ,

today I received my compliant letter from bank ,

they said we have request chargeback but beneficiaries bank rejected chargeback request,

so this is clear 22bet payment provider bank received money and they giving my 46129.27 inr .

I'm attached screenshot ,

kindly please help me sir Samuel sir ,

Hello everyone,

first of all, I would like to apologize for my delayed response. I was recently away and needed some additional time to review the latest information submitted by both parties.

Dear Ayushk365,

thank you for the additional information, documents, and updates from your bank. I appreciate the effort you have made to obtain further confirmation regarding the disputed transaction.

I have taken note of your latest statements, including the information that your bank reportedly attempted a chargeback request and that the beneficiary bank declined it. I also understand your position that this may indicate the funds reached the recipient side. Thank you for continuing to provide supporting documentation.

Dear 22bet Casino,

given the additional information provided by the player and the amount of time that has passed since this issue began, I would kindly ask you to review the case once again.

In particular, please consider whether it would be possible to conduct a fresh investigation based on the player's latest bank documentation and any additional information that may be required from him.

If necessary, please clearly specify which documents or confirmations you would like the player to obtain from his bank so that we can ensure all relevant information is available for review.

I believe it would be beneficial for both parties to make one final comprehensive attempt to clarify the payment trail and determine whether the funds were ultimately received, reversed, or remain unaccounted for.

I will await your response.

Hello,

We would like to clarify our position regarding this transaction.

The player was advised to contact their bank directly to trace the funds. If the bank refuses to process or investigate the case, we recommend that the player submit a complaint directly to the receiving UPI/payment provider.

At this stage, this matter cannot be treated as a disputed transaction on our side, as the funds related to the provided UTR have not been received by us.

Therefore, the next step should be initiated through the player’s bank or the receiving UPI channel, as they are the parties able to trace the payment route.

Hello 22bet ,

are you serious doing Froud,

my bank already file complaint regarding this 46129.2.27 inr and They confirmed beneficiary bank received the money ,

dear 22bet team you are doing Froud ,

my funds sent to your payments team,

Dear 22bet please attach your bank updated statement in this complaint,

dear Samuel sir , please help me ,

desr Samuel sir please ask the 22bet support to provide the bank statement, my bank confirmed many times that they received the money still they doing Froud ,

already 3 months completed my deposit not credited or refunded and my bank already confirmed that beneficiary bank received the money ,

please help me , I’m ready to give all proof and documents regarding my funds sent successfully to 22bet .

please help me 😭😭

Hello everyone,

thank you both for your latest responses.

Dear Ayushk365,

thank you for continuing to cooperate and for providing additional documentation from your bank. I understand your frustration, especially given the amount of time that has passed and the information you have received from your bank regarding the transaction.

However, at this stage I would kindly ask you to avoid accusations of fraud while the investigation is still ongoing. My goal is to establish what happened to the funds based on verifiable evidence from all parties involved.

Dear 22bet Casino,

I understand your position that the funds associated with the provided UTR were not received on your side.

However, I am concerned that the player's bank appears to have reached a different conclusion. According to the documents provided by the player, the bank not only considers the transaction completed but also states that a subsequent recovery/chargeback attempt was rejected by the beneficiary bank.

For this reason, I would like to ask for additional clarification.

Could you please confirm:

• Whether your payment provider has performed any tracing investigation based on the UTR provided by the player?
• Whether your payment provider is willing to communicate directly with the beneficiary bank identified during the player's bank investigation?
• Whether there is any formal confirmation from your payment provider stating that the funds were never received, rather than simply not credited to the player's casino account?
• Whether there are any additional transaction identifiers or documents that the player can request from his bank that would help your payment provider continue the investigation?

At the moment, the player's bank and the casino appear to have reached contradictory conclusions regarding the same transaction. Before I can assess the matter further, I would appreciate a more detailed explanation of what investigation steps have already been taken on the casino/payment provider side.

I will await your response.

Dear Samuel sir and 22bet casino,

my bank many times contact the beneficiary bank and beneficiary bank said they received the money ,

so this is clear 22bet payment system received my money on same date 27/03/2026, but they not giving my money,

dear 22bet team please ask your payment system bank to provide updated bank statement so my problem will be solve,

dear 22 bet team please contact your bank and ask the bank statement,

i am your very old players please help me ,

Hello,

We would like to clarify the next required step in this case.

As we can see, the player contacted their bank and requested a chargeback. However, in this situation, the player needs to raise a complaint through the UPI payment channel related to the receiving side of the transaction.

To do this, the player should:

1. Open the app or bank application used to make the payment.

2. Find the exact transaction by UTR/reference number.

3. Open the transaction details, where information such as UTR, UPI reference number, transaction ID.

4. Select the option to Raise Complaint for this specific UPI transaction.

This is necessary because the funds related to the provided UTR were not received on our side, so the transaction needs to be traced through the UPI channel used for the payment.

dear Samuel sir ,

22bet not provide any proof that they don’t receive money,

provide the proof that your bank not received my payment 46129.27 inr .

I am feeling that 22bet misleading they not giving proper support and misleading asking to raise complaint through upi , already done and they confirm money successfully received to beneficiary bank,

please solve this problem and don’t confuse and mislead me and casino guru team,

dear casino guru team please ask the proof from 22bet

Dear Samuel sir and 22bet team,

today I again received letter from RBI on my compliant regarding this dispute transaction 46129.27 inr on date 27/03/2026.

i am compliant to RBI and Indian overseas bank and upi for refund of this 46129,27 INR ,

just today I received proper proof that 22bet payment system received my deposit on same date. 27/03/2026 but they not give my money,

I am attached these proof in this page and send via email in pdf format,,

Hello everyone,

thank you for your latest responses.

Dear Ayushk365,

thank you for providing the additional documentation from your bank. I have reviewed it carefully.

One detail caught my attention. According to the document, the beneficiary account identified during the bank's investigation is reportedly held in the name of Divyam Jain.

Could you please clarify whether this name is familiar to you? Have you ever been instructed by the casino or its payment provider to make deposits to an account under this name, or do you have any information regarding this beneficiary?

Dear 22bet Casino,

I would also appreciate your clarification regarding the latest documents submitted by the player.

The player's bank states that both the chargeback and the subsequent pre-arbitration were rejected because the beneficiary bank confirmed that the beneficiary account had been credited. At this stage, this appears to contradict your position that the funds associated with the disputed UTR were never received.

Could you therefore please explain how you reconcile these findings with your own investigation? Has your payment provider investigated the beneficiary account identified by the player's bank, and if so, what was the outcome? Additionally, if your payment provider maintains that the funds were never received, I would appreciate any supporting evidence or confirmation demonstrating this.

At present, the player has provided official documentation supporting their position, while I have not yet received comparable evidence from the casino or its payment provider. Before I can draw any conclusions, I would therefore appreciate your comments on the player's latest submissions.

I will await your responses.

Dear Samuel sir I am deposit funds in my 22bet account ,and this upi QR code show in 22bet deposit options, I’m sent funds to 22bet provide upi,

see this is proof , I’m asking help since 27 march 2026 for my payment,

dear 22bet casino I am already sent all documents regarding my payment successfully sent and received in your bank ,

kindly please give my deposit as soon as possible,

,

Hello,

Thank you for the additional information.

We are currently consulting with the relevant department regarding this case. As soon as we receive an update or any further clarification, we will share it here.

Thank you for your patience.

Hello everyone,

thank you for the updates.

Dear Ayushk365,

thank you for your continued cooperation and for providing the additional bank documentation. I have reviewed the latest submission carefully.

At this stage, I would kindly ask you to clarify one specific point raised by the bank report. According to the document, the beneficiary account involved in the investigation appears to be registered under the name Divyam Jain.

Could you please confirm whether this beneficiary name is familiar to you, or if you have ever been instructed by the casino to send funds to any account associated with this name? Any clarification you can provide here will be important for the further assessment of the case.

Dear 22bet Casino,

thank you for your update and for confirming that the matter is still being reviewed internally.

However, at this point I would appreciate a more detailed response regarding the findings already provided by the player. The bank documentation submitted indicates that the funds were credited to a beneficiary account under the name Divyam Jain, and also states that the transaction was ultimately marked as received on the beneficiary side.

Could you please clarify how this information aligns with your payment provider’s position that the funds were not received? If your provider has investigated the specific beneficiary account identified in the bank report, I would kindly ask you to share the outcome of that investigation, or any supporting evidence confirming your conclusion.

At the moment, I have documentation from the player’s bank supporting successful delivery of the funds, but I would need equivalent confirmation or clarification from your side before proceeding further.

I will wait for your response.

Thank you both for your cooperation.

Dear Samuel, 22bet casino always provide other person name for deposit, every time you make deposits in 22bet casino they give new new upi id and Qr code for deposit payment,

22bet casino always use payment through different different upi id, I’m playing in 22bet casino from many years , I’m made many deposits and withdrawal but this time they don’t give my deposit, I’m seeing many review in trust pilot many user’s saying 22bet casino not giving deposits,

Every time players deposit money in 22bet casino they provide many deposits option, like upi id and QR code , so you need to scan the code and sent the funds,

i am already sent all prooof regarding my funds successfully sent to 22bet casino provide upi id and QR code , my bank already give me official letter with stamp so this is clearly 22bet casino payment system get my money but they don’t give my deposit yet,

dear 22bet casino please give my deposit as soon as possible

Hello ,

please give my deposit,

nearly 100 days passed still I don’t receive my deposit, 22bet please solve my problem,

im your very old player why you not solving my deposit issue

Hello,

As previously advised, the player should submit a complaint through the UPI payment channel regarding the recipient of the transaction.

Please note that we are referring specifically to UPI, not the bank. If you have already contacted UPI and received a response, kindly provide us with supporting evidence, including a screenshot of their reply.

Once we receive this information, we will be able to review it further.

This is official response, I am sent all proof but 22bet you don’t send single proof that you don’t receive money , show me your that bank statement of you not received money , why you doing Froud ,

shame on you 22bet 😡😡😡

I’m complaint both upi and bank regarding my 46129.27 payment

and both parties confirmed beneficiary bank received money successfully ,

i am already attached both parties reply , they said payment never failed payment successfully received by 22bet side,

so please don’t do scam just for 46130 INR 😡😡😡

Hello Ayushk365,

We can see that you have initiated a chargeback for the transaction in question. Please kindly wait for the process to be completed — the funds should be returned to you shortly through the payment provider/bank.

Thank you for your patience.

My charge back already rejected by your 22bet payment system ,

you get my money and still not giving my money and not giving any evidence you don’t receive money,

are you blind ,

my bank confirm that receiver bank successfully received the money and they rejected my chargeback,

dear casino guru team, please ask the cheater 22bet support to give any evidence,

they doing timepas since 4 months ,

no single document provided from 22bet,

my bank give official letter that beneficiary bank received money and they rejected chargeback request,

dear 22bet support please be serious in this matter and shut up , you misleading and doing timepass,

since 4 months no single evidence from 22bet

Hello everyone,

thank you both for the updates.

Dear Ayushk365,

I understand your frustration. However, at this stage, I would recommend following the casino's suggestion and contacting the UPI payment system directly (if you have not already done so) and requesting their official findings regarding the disputed transaction. If you receive any response from UPI, please share it with us, preferably in English if possible.

Dear 22bet Casino,

thank you for your update. To help me assess this case independently, I would kindly ask you to provide any internal evidence available regarding this transaction. In particular, I would appreciate any confirmation from your payment provider or finance department showing the outcome of your investigation and the conclusion that the funds were not received.

If the documentation contains sensitive information, you may send it directly to my email at samuel.s@casino.guru.

I will await further updates from both parties.

Thank you for your cooperation.

Dear Ayushk365,

You have already provided these screenshots before. As we can see, they are screenshots from your bank.

In this case, we recommend that you contact UPI directly and request an official statement regarding the disputed transaction. This document should confirm the current status of the transaction and whether the funds were successfully transferred, reversed, or are still pending on their side.

Dear 22bet Froud team upi team said complain on banking ombudsman, so I’m compliant already on banking ombudsman portal and they said this payment is successfully credited in beneficiary bank ,

I'm sending screenshot for banking ombudsman portal,

now you give me my money or give me any evidence you don’t receive money ,

dear Samuel sir please ask this Froud cheater third class website 22bet to give any evidence they don’t receive money l

how froud this bankrupt website 22bet only doing timepas but never sent single proof or evidence,

this is bank ombudsman portal official letter regarding my payment is successfully credited to beneficiary bank,

now 22bet Need to give any evidence of they don’t receive money

Dear Ayushk365,

Your deposit has already been credited to your account.

Please log in and submit a withdrawal request. We kindly ask that you choose a non-cryptocurrency withdrawal method.

Once you’ve submitted the withdrawal request, please let us know immediately so we can process the transaction on our side.

Please withdraw your entire account balance in a single transaction. Make sure the withdrawal is made only to an account that belongs to you, and double-check that all the payment details are entered correctly before confirming the request.

Please note that the ability to play on your account has been disabled, so you can proceed with the withdrawal request.

Dear 22bet team thank you so much ☺️ for giving my deposit, my deposit amount credited today in my 22bet account,

after 105 days finally my deposit credit in my 22bet account today,

dear team also please reopen my account,

dear 22bet casino please activate my account,

im made yesterday some words by frustration, because im very angry of your support team,

please reopen my account 😊👌

I want extra money because I’m daily visit my bank around 100 kilometres per day visit my home branch regarding this payment issue,

my more than 23000 inr rupeee waste on travelling bank visit,

I want 23000 INR because 22bet casino fooling me for 4 months,

they ask documents daily , I’m daily visit my branch and my total expenses 23000 inr for this matter.

give me 23000 inr 🥺

Hello everyone,

thank you both for your updates.

Dear Ayushk365,

I'm pleased to hear that the deposit has finally been credited back to your casino account. I understand this has been a long and frustrating process.

For now, I would kindly ask you to submit the withdrawal as instructed by the casino. Once you have done so, please let us know here in the complaint thread. Most importantly, please also confirm once the funds have safely reached your payment account.

Regarding your request for additional compensation for your travel expenses, I understand why you feel this way after such a lengthy process. However, compensation claims of this nature fall outside the scope of our complaint resolution process. At this stage, my priority is to ensure that you successfully receive the funds that have now been returned to your casino account.

Dear 22bet Casino,

thank you for your cooperation and for crediting the player's deposit back to the account.

For my own understanding of this case, I would appreciate it if you could briefly explain what ultimately led to this resolution. After several months of investigation, it would be helpful to understand what changed and why the deposit has now been returned to the player.

I look forward to the player's confirmation once the withdrawal has been completed successfully.