Draga Ajušk365,
Razumem da je vaša glavna tačka neslaganja to što tvrdite da se niste prijavili na svoj nalog ili ručno uneli adresu novčanika koja je korišćena za povlačenje nakon što je vaš nalog zatvoren.
Uzeo sam ovo u obzir. Međutim, problem je u tome što mi ni vaša izjava niti dokazi kazina ne dozvoljavaju da nezavisno i sa sigurnošću utvrdim ko je zapravo uneo adresu novčanika ili pokrenuo isplatu.
Kazino je pružio dovoljno dokaza koji pokazuju da je isplata kreirana, obrađena i poslata na navedenu adresu kriptovalute. Istovremeno, dokazi koji su mi dostupni ne dozvoljavaju mi da nezavisno proverim da li ste adresu novčanika ručno uneli, kako kazino tvrdi, ili je isplata pokrenuta na drugi način, kako vi navodite.
Stoga sam dostigao granicu onoga što mogu razumno da utvrdim u okviru ove žalbe. Ne mogu tretirati nepotkrepljenu tvrdnju kao dokaz protiv kazina, ali takođe ne mogu nezavisno da istražujem aktivnosti na nalogu izvan dokaza koji su mi dostupni.
Pošto je kazino pružio dokaze koji potvrđuju da je povlačenje uspešno obrađeno, a ja nisam dobio objektivne dokaze koji potvrđuju da je povlačenje bilo neovlašćeno ili da je kazino na drugi način zadržao sredstva, nemam dovoljno osnova da presudim protiv kazina u ovoj stvari.
Iz tog razloga, sada ću žalbu zatvoriti kao odbijenu. Neću moći da nastavim sa žalbom isključivo na osnovu ponovljenih izjava da povlačenje niste izvršili vi, osim ako se ne dostave novi i objektivni dokazi koji materijalno menjaju situaciju.
Ako zaista verujete da je neko pristupio vašem nalogu i pokrenuo povlačenje sredstava bez vašeg ovlašćenja, toplo preporučujem da prijavite stvar policiji ili drugom nadležnom organu sa zakonskim i tehničkim ovlašćenjima za istragu pristupa nalogu, informacija o uređaju, evidencije transakcija i drugih relevantnih dokaza. Takva istraga je van ovlašćenja medijatora i predstavlja odgovarajući put ako verujete da je došlo do neovlašćene transakcije ili drugog nezakonitog ponašanja.
Razumem da ovo možda nije ishod koji ste očekivali, ali na osnovu raspoloživih dokaza, smatram da je stvar sa naše strane dovoljno istražena.
Hvala vam na razumevanju.
Dear Ayushk365,
I understand that your main point of disagreement is that you state you did not log into your account or manually enter the wallet address used for the withdrawal after your account was closed.
I have taken this into consideration. However, the difficulty is that neither your statement nor the casino's evidence allows me to independently establish with certainty who actually entered the wallet address or initiated the withdrawal.
The casino has provided sufficient evidence showing that the withdrawal was created, processed, and sent to the specified cryptocurrency address. At the same time, the evidence available to me does not allow me to independently verify whether the wallet address was manually entered by you, as the casino claims, or whether the withdrawal was initiated in another way, as you allege.
I have therefore reached the limit of what I can reasonably establish within the scope of this complaint. I cannot treat an unsupported allegation as proof against the casino, but I also cannot independently investigate the account activity beyond the evidence available to me.
As the casino has provided evidence supporting that the withdrawal was successfully processed and I have not received objective evidence proving that the withdrawal was unauthorized or that the funds were otherwise withheld by the casino, I have no sufficient grounds to rule against the casino in this matter.
For this reason, I will now close the complaint as rejected. I will not be able to continue the complaint based solely on repeated statements that the withdrawal was not made by you, unless new and objective evidence is provided that materially changes the situation.
If you genuinely believe that someone accessed your account and initiated the withdrawal without your authorization, I strongly recommend reporting the matter to the police or another competent authority with the legal and technical powers to investigate account access, device information, transaction records and other relevant evidence. Such an investigation is outside the powers of a mediator and is the appropriate avenue if you believe an unauthorized transaction or other wrongdoing took place.
I understand this may not be the outcome you were hoping for, but based on the evidence available, I consider the matter sufficiently investigated from our side.
Thank you for your understanding.
Automatski prevedeno: