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Hello Casino Guru,

I would like to ask for your assistance regarding my dispute with 22Bet.

For fairness, I would like to mention that 22Bet refunded my deposits. The dispute concerns only my winnings in the amount of approximately 10,600 PLN, which were confiscated after my account was closed.

After requesting a withdrawal, my account was placed under verification. During the following weeks I fully cooperated with every request made by the Security Department.

I provided all requested documents, including my identity document, selfies, additional photographs, selfies together with the device used to access my account, and an official birth certificate issued by the Polish government.

When 22Bet questioned the authenticity of my birth certificate, I explained that it was the original electronic document downloaded directly from the official Polish government ePUAP system. I even offered to record a live video showing the complete process of logging into my government account and downloading the document directly from the official source. This offer was ignored.

Later, 22Bet confirmed that my documents had been received and that my verification was in progress.

Shortly afterwards, they asked me whether I had any connection with another person. I answered honestly that I did not.

Only a few hours later, my account was permanently closed.

The only explanation I received was a general reference to their Terms and Conditions concerning duplicate or related accounts. No evidence was provided, no detailed explanation was given, and I was informed that the decision was final and that any further messages from me would be ignored.

I believe I fully cooperated throughout the entire verification process and complied with every request made by the operator. Despite this, my winnings were confiscated without any evidence being presented to me.

I respectfully ask Casino Guru to request that 22Bet provide evidence supporting their allegations. If they are unable to demonstrate that I violated their Terms and Conditions, I kindly request that my winnings be paid.

I have attached the most relevant correspondence and screenshots supporting my complaint.

Thank you for your assistance. 

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomasz. I believe I registered in February 2026. My account was blocked after withdraw deposit in 23 June 2026.

I played slot games and sport betting and I did not use any bonusem. My balance was achieved without any bonus.

Best regards, Damian