The player from Germany had requested an account closure. Unfortunately, the inquiry was ignored. We ended up closing the complaint as ‘unresolved’ because the casino had failed to close the player's account in timely manner. Later, the complaint reopened as the casino has acknowledged their mistake and processed a refund which ultimately led us to close the complaint as resolved.
Igrač iz Nemačke je zatražio zatvaranje naloga. Nažalost, upit je ignorisan. Na kraju smo zatvorili žalbu kao „nerešenu“ jer kazino nije blagovremeno zatvorio igračev nalog. Kasnije je žalba ponovo otvorena jer je kazino priznao svoju grešku i obradio povraćaj novca, što nas je na kraju dovelo do toga da zatvorimo žalbu kao rešenu.