22bet Casino - Zahtev igrača za povlačenje je odložen.

I deposited 1000 NOK with PaysafeCard. I then played for a while and won 3000 NOK. All the deposit wagering requirements have been met.

When I tried to withdraw, I noticed that PaySafeCard was not an option. I therefore tried to use Bank Transfer, but got this message: "To be able to withdraw your funds, you must have made a deposit using the same payment method". The same result with crypto withdrawal.

I then selected VISA-card (The only option that I actually was able to select), but the withdrawal got rejected. I talked to customer support, and they told me the same as the earlier message (To be able to withdraw your funds, you must have made a deposit using the same payment method).

I tried to explain that this option was not available in my profile and asked them if they could approve a withdrawal through other methods. This is a usual procedure at other casinos. I sent them required documents to security@22bet.com, but they still won't do anything.

I have tried to reason with them several times, but I still get the same answer; "To be able to withdraw your funds, you must have made a deposit using the same payment method". And this is impossible for me, since the PaySafeCard-option is not available in my profile.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 22bet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila