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I have been waiting for a payout from this casino for 8 days now.

I keep getting the same response from live support.

Their exact words are, "Please be patient," but usually payouts are processed quicker or at least you get an update about the status.

I have made deposits there numerous times due to the attractive bonuses and the wide variety of games, but I'm no longer inclined to do so.

Ich warte seit 8 Tagen auf eine Auszahlung in diesem Casino.

Vom Livesupport wird mir immer wieder das selbe gesagt.

Ich zitiere „Bitte haben sie etwas Geduld" im Normalfall sollte sowas etwas schneller gehen oder man sollte eine Rückmeldung über den stand bekommen.

Habe sehr oft dort eingezahlt daher die Bonusse wirklich gut sind und es auch viele Spiele gibt aber so seh ich es nicht mehr ein dort einzuzahlen

Dear nbrfz257fx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Ok then I'll wait another 6 days!

Oke dann warte ich noch 6 Tage!

My verification has already taken place. I have paid out there several times without any problems. Now this problem also happened, or for obvious reasons the payout was canceled and the request was made to do it again

Meine Verifizierung hat bereits stattgefunden. Ich habe dort schon mehrere Male ausgezahlt ohne Probleme. Jetzt dieses Problem außerdem wurde gerade oder ersichtlichlich Grund die Auszahlung abgebrochen mit der Bitte sie nochmal zu machen

Good morning,

there was still no change.

I request intervention!

Guten Morgen,

stand jetzt Immernoch keine Veränderung.

Ich bitte um Eingriff!

Thank you for your reply, nbrfz257fx. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear nbrfz257fx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.