30 Bet Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

I was playing at this casino and suddenly they closed my account and confiscated my money. They are not responding to mails and they leave chat every time I join. This site is the same owner as Qbet and 55bet. I have been treated poorly after my winnings at Qbet. All three sites seem to cooperate and they confiscate money at all when you win at one or more.

I had over 80k NOK. First they confiscated my winnings and then they confiscated my deposit as well.

I am not sure how to fix this without your help. Please take this case seriously. They told me on live chat that my deposit where going to be paid. But now they ignore me on mail and live chat when I ask for it. Look at the photos uploaded.

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Dear EspCel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I have been playing casino and sports on all 3 sister sites. Qbet, 55bet and 30bet. They have been difficult during the verification process even if I have uploaded all documents they ask for. Even a selfie with my driver's license. But I was fully verified when this happend.

I have been offered bonuses on all of their sites, but I have not used any bonus. All bets are raw. But they do not seem to like that I won. Because after that the problems started on all 3 sites. A legit casino should accept that players will win some times.

Dear EspCel,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for 30 Bet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from 30 Bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Petra