4raBet Casino - Depoziti igrača nedostaju više od 40 dana.

Multiple deposits totaling ₹15,750 missing for 40 days despite Bank Settlement Proof

I am reporting a missing deposit issue with 4rabet. I made multiple deposits on March 27, 2026, totaling ₹15,750.

Both my banks (ICICI and Jio Payments Bank) have officially confirmed that these funds were SUCCESSFUL and SETTLED to the merchant's account. I have provided 4rabet with the official bank resolution letters (UTRs: 614111071067, 039945058880, 145470462708, 601549589201, 021431752716, 936477289369).

Despite 40 days of follow-up and providing full bank statements proving no refund was received, 4rabet support keeps giving template replies about 'internal review.' They are ignoring official bank evidence. I request Casino Guru to mediate this case.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino either before or after these issues occurred?
• Could you please send me a screenshot of your deposit history from your casino account, clearly showing the uncredited deposits?
• Am I correct in understanding that six transactions were deducted from your bank account, but did not reach your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

Thank you for your follow-up. To clarify the situation further, here is the detailed breakdown of the 6 transactions (Total: ₹15,750) and the official bank reverts I have received:

1. Transaction Breakdown & Bank Status

I have contacted my banks (ICICI and Jio Payments Bank) multiple times. They have issued Official Settlement Letters confirming that the following UTRs were successfully transferred to the merchant's bank:

Jio Payments Bank (Total 5 Transactions):

UTR: 039945058880 - ₹3,000 (Status: Settled)

UTR: 614111071067 - ₹3,000 (Status: Settled)

UTR: 145470462708 - ₹2,000 (Status: Settled)

UTR: 601549589201 - ₹1,750 (Status: Settled)

UTR: 021431752716 - ₹1,000 (Status: Settled)

ICICI Bank (1 Transaction):

6. UTR: 936477289369 - ₹5,000 (Status: Settled)

2. Contradictory Replies from 4rabet

The most frustrating part is that 4rabet's support keeps changing their story:

On April 22nd, they asked me to wait until April 30th for an automatic refund. (No refund received).

Now, they claim the payment provider is still 'verifying,' even though I have provided the Settlement Certificate which proves the verification was completed at the bank level on March 27th.

They even marked UTR: 021431752716 as 'Failed' in their system, while my bank’s official resolution (SR: 7111631) confirms it was SUCCESSFULLY sent to them.

3. Attached Evidence

I am attaching a Combined PDF/Folder containing:

The Deposit History from my 4rabet account showing these as 'Unsuccessful' or 'Rejected'.

The Jio Bank Resolution Letter showing all 5 UTRs as 'Success'.

The ICICI Bank Confirmation for the ₹5,000 transaction.

My Bank Statements (March 27 - May 5) showing no incoming refund for these amounts.

Since the bank has legally confirmed that the money is with 4rabet, I believe they are manually withholding my funds. I appreciate your help in making them acknowledge this official banking data.

Best regards,

Deepak

Thank you for your detailed reply. Please forward me the bank statements from your ICICI and Jio Payments accounts in PDF format, starting from March 27 up until today at veronika.f@casino.guru. I appreciate your cooperation.

Dear Veronika,

I need your urgent intervention as the casino is now openly denying international banking standards. Today, the Customer Support Manager (Hriday) sent me another shocking reply via mail.

They are now claiming that even after their 'payment provider' reviewed the cases, the status remains 'Failed'. They literally stated: 'having a statement doesn’t guarantee a successful credit.'

This is a complete manipulation of facts because:

I am not just showing regular bank statements; I have provided Official Bank Settlement Certificates (with explicit Success Status) from ICICI and Jio Payments Bank.

A bank legally issues a Settlement Certificate ONLY when the money has been successfully received by the merchant's bank account.

If the money left my bank, reached their bank account, and was never refunded to me (as proven by my daily updated statements), then the casino is illegally holding my ₹15,750.

4rabet's internal system 'Failed' status is completely irrelevant when official central banking data proves 'Success'. They are hiding behind their payment provider to steal my funds.

Please review this latest denial from the casino and take strict action against them. I have already provided all the un-editable, official bank PDFs with you on mail.

Note - 4rabet's mail screenshot attached for your reference.

Thank you for the bank statements. Please forward me the deposit history from your 4rabet account showing these transactions as 'Unsuccessful' or 'Rejected', as I have not received such document from you yet.

Dear Veronika,

I am writing to update you on a very suspicious and unfair action taken by 4rabet.

When I went to take screenshots of my deposit history today, I discovered that the casino has suddenly hidden or deleted all my transaction history prior to May 1st. I can no longer see my March 27th entries on my user dashboard. I contacted their support regarding this missing history, but they are completely avoiding the question and stalling.

This looks like an intentional attempt by 4rabet to hide the evidence of my ₹15,750 deposits because they know this case is being investigated.

However, since I cannot attach the dashboard screenshot, I am attaching the official Email Confirmation/Ticket Numbers (SUP-1258732, SUP-1257505, SUP-1260072, SUP-1263089, SUP-1291429, SUP-1304681) sent by 4rabet support themselves, where they explicitly acknowledged these specific transactions and UTRs.

I have already shared the bank statements on May 12th. Please ask the casino to explain why they have deleted my transaction history from my profile.

Best regards,

Deepak

Attached files-

1) latest screenshot - deposit history page

2) 4rabet telegram reply about previous deposit transactions

3) 4rabet todays mail revert screenshot

Please send me screenshots from your bank statements that you previously provided, highlighting in color which deposits were not processed, as I am unable to identify transactions matching the amounts you mentioned for 27 March 2026. Thank you in advance for your cooperation.

Dear Veronika,

Thank you for your response. I apologize for any confusion regarding the transaction dates and amounts.

The total amount is ₹15,750, which is split into 6 separate transactions (not a single transfer). Because these were IMPS/UPI transfers, the bank statement might show the actual settlement or value date slightly after March 27, 2026.

As requested, I am attaching the screenshots of my bank statements again. This time, I have highlighted each of the 6 transactions in yellow color and mentioned their respective UTR numbers directly on the image so you can easily identify them.

Here is the exact breakdown of what is highlighted:

UTR: 039945058880 - ₹3,000 (Jio Bank)

UTR: 614111071067 - ₹3,000 (Jio Bank)

UTR: 145470462708 - ₹2,000 (Jio Bank)

UTR: 601549589201 - ₹1,750 (Jio Bank)

UTR: 021431752716 - ₹1,000 (Jio Bank)

UTR: 936477289369 - ₹5,000 (ICICI Bank)

Please check the highlighted attachments below. These funds successfully left my bank but were never credited by 4rabet.

Best regards

Deepak

Dear Veronika,

Please accept my sincere apologies. In my previous message, I accidentally mixed up the amounts with the wrong UTR numbers because I was managing multiple transaction receipts at once. I want to correct the data immediately so there is no confusion.

Here is the 100% verified and correct breakdown of the 6 transactions matching my highlighted bank statements:

1. Jio Payments Bank (5 Transactions - Total: ₹10,750):

Date: 27th March 2026 | UTR: 039945058880 | Amount: ₹2,500

Date: 27th March 2026 | UTR: 145470462708 | Amount: ₹2,500

Date: 28th March 2026 | UTR: 601549589201 | Amount: ₹2,000

Date: 2nd April 2026 | UTR: 021431752716 | Amount: ₹2,500

Date: 5th April 2026 | UTR: 936477289369 | Amount: ₹1,250

2. ICICI Bank (1 Transaction - Total: ₹4,999):

Date: 27th March 2026 | UTR: 614111071067 | Amount: ₹4,999

Grand Total: ₹15,749

The screenshots I provided earlier have these exact amounts debited. Please consider this list as the final reference for checking with the casino.

Thank you for your patience and understanding with this oversight.

Best regards,

Deepak

Dear Deepu96999

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 4raBet Casino representative to join this conversation.

Dear 4raBet Casino,

Could you please provide clarification regarding this case, along with supporting evidence?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Deepu96999,

Please note that although the transactions may appear successful on your side, the payment provider has completed its verification and officially marked the following deposits as Failed: SUP-1257505 (UTR 039945058880), SUP-1258732 (UTR 614111071067), SUP-1260072 (UTR 145470462708), SUP-1263089 (UTR 601549589201), SUP-1291429 (UTR 021431752716), and SUP-1304681 (UTR 936477289369).

As the funds were not received on our side, we kindly recommend contacting your bank directly to trace these payments and confirm the refund status. If the amounts have not yet been returned, your bank should be able to provide further clarification regarding the current location of the funds.

4RABET Support

Dear 4raBet Casino,

Please send me official statement(s) from your payment provider, that confirms these failed deposits.

Thank you.

Dear Mirka,

Thank you for your message. We have already requested the official confirmation documents from our payment provider regarding these transactions. The requested supporting evidence will be sent to your email address as soon as it is received from the provider.

4RABET Support

Dear 4raBet Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear Mirka,

As requested, we have sent the official confirmation and supporting evidence received from our payment provider to your email address for review.

The documents confirm that all six disputed transactions were marked as Failed by the payment provider.

Please let us know if any further information is required.

Kind regards,

4raBet Support

Dear Deepu96999,

Would you be able to obtain official written confirmation from your bank(s) regarding the payments using the tracking numbers other than the screenshots of emails, you previously sent us?

Thank you for your cooperation.