Zdravo,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je zbog problema koji imate. Dozvolite mi da vam postavim nekoliko pitanja kako bismo razjasnili vašu situaciju.
- Na priloženom snimku ekrana misije navodi se da je nagrada bila 1.000 XP, dok se vaša žalba odnosi na novčanu nagradu od 1.000 ₹. Možete li, molim vas, pojasniti da li se XP može konvertovati u pravi novac i pružiti dokaze koji pokazuju važeće uslove konverzije?
- Možete li mi, molim vas, poslati link do promocije Spin Marathon ili snimke ekrana kompletnih promotivnih uslova koji su važili tokom sporne nedelje, posebno navedene nagrade i eventualnih uslova za klađenje?
- Molim vas, prosledite mi kompletnu prepisku sa kazinom u vezi sa ovom nagradom, uključujući imejl koji se odnosi na uslov klađenja od 40.000 ₹ i naknadne zahteve za informacije o plaćanju. Ako je moguće, molim vas da dostavite imejlove u njihovom originalnom .eml ili .msg formatu. Moja imejl adresa je veronika.f@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Unapred vam hvala na odgovoru.
Srdačan pozdrav
Veronika
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- The attached mission screenshot states that the reward was 1,000 XP, while your complaint concerns a ₹1,000 cash reward. Could you please clarify whether XP could be converted into real money and provide evidence showing the applicable conversion terms?
- Could you please send me a link to the Spin Marathon promotion or screenshots of the complete promotional terms that applied during the disputed week, particularly the stated reward and any wagering requirements?
- Please forward me the complete correspondence with the casino concerning this reward, including the email referring to the ₹40,000 wagering requirement and the subsequent requests for payment information. If possible, please provide the emails in their original .eml or .msg format. My email address is veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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