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Complaint Against 4raBet – Funds Not Credited or Refunded

I am filing a complaint against 4raBet regarding deposits that were deducted from my bank account but have neither been credited to my 4raBet account nor refunded to me.

I have two disputed transactions:

INR 10,000 — outstanding since 17 July 2026

Transaction from 14 August 2026 — still not credited or refunded

4raBet repeatedly tells me that these transactions failed and that the money will be refunded. However, I have still not received the refunds.

Their support team specifically asked me to provide a recent PDF bank statement showing the transactions. I provided the requested statement and fully cooperated with their investigation.

Despite this, instead of resolving the issue, their support team tells me to wait, says that their experts are checking the transaction, and then closes the chat without providing a proper resolution. On several occasions, I have had to start a new chat and explain the entire situation again because the previous conversation was closed.

Bank Investigation

I also contacted my bank regarding the missing funds. My bank investigated the matter and subsequently closed my complaint/case. I also received a call from the bank's staff, who informed me that according to their records, the funds had been successfully credited to the receiver/beneficiary account.

This directly contradicts 4raBet's claim that the transactions failed and that the funds would simply be refunded.

If 4raBet genuinely did not receive the funds, they should provide proper evidence from their payment processor showing the exact transaction status and where the money went. Instead, they continue to tell me to contact my bank even though I have already done so and provided the bank statement they requested.

Lack of Proper Customer Support

The way 4raBet is handling this matter is also extremely concerning.

After I provide the requested documents and information, the support team often closes the chat without resolving the issue. I do not receive a proper follow-up explaining what happened to my money.

I am repeatedly told to wait, but there is no clear timeline or resolution. I then have to contact them again myself, only to receive the same responses.

This is unacceptable when the issue concerns significant amounts of money that have already been deducted from my bank account.

What I Am Requesting

I request that Casino Guru investigate this matter and ask 4raBet to provide a clear explanation regarding both disputed transactions.

4raBet should either:

Credit the funds to my 4raBet account if they successfully received them; or

Refund the full amounts to my original payment method if the transactions genuinely failed.

If 4raBet claims that the funds were never received, I request that they provide transaction-level evidence from their payment processor, including the transaction status, reference/UTR information, and evidence showing where the funds went or why they were rejected.

I also request that Casino Guru look into 4raBet's repeated practice of closing my support chats without resolving the issue or providing proper follow-up.

I have provided the documents they requested and have already contacted my bank. I should not have to repeatedly chase customer support or start new chats just to find out where my money is.

I simply want the missing funds to be credited to my 4raBet account or returned to my bank account, along with a clear explanation of what happened to the transactions.

I have screenshots of the transaction history, my conversations with 4raBet support, the bank statement I provided, and their responses, which I can provide as evidence.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Could you please share a screenshot of how the affected deposits are recorded in your deposit history?
• Send the information to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Yes, my 4raBet account is accessible to me, and I can log in without any issue.

I made multiple deposit transactions on both of the affected days. However, the payments are missing from my 4raBet account. When I check my deposit history, the affected transactions are showing as "Failed."

The problem is that I have not received the funds back to my bank/payment account, even though 4raBet has marked the deposits as failed.

I have sent the mail in which i provide screenshots showing how these affected deposits are recorded in my deposit history. I will post the screenshots here for your review.

Please let me know if you need any additional information or documentation from me.

Kind regards,

Simarjeet

I have received an official email from my bank claiming the funds have successfully credited to merchant account attaching the pictures here

I have received an official email from my bank claiming the funds have successfully credited to merchant account attaching the pictures here

i can also provide you the email thread from the bank support team

Hello simarjeetsingh1500,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Tomas,

Yes, my 4raBet account is accessible to me, and I can log in without any issue.

I made multiple deposit transactions on both of the affected days. However, the payments are missing from my 4raBet account. When I check my deposit history, the affected transactions are showing as "Failed."

The issue is that I have not received the funds back to my bank/payment account, even though 4raBet has marked the deposits as failed.

I have also contacted my bank’s support team regarding this matter. They thoroughly reviewed my case and clearly informed me that the funds were successfully credited to the merchant’s account. They also told me that they would initiate/apply for a reversal. However, according to the bank, the merchant’s bank is denying the reversal.

This has left me stuck between 4raBet and the bank, despite the fact that the money has already been successfully credited to the merchant. I do not understand why I should have to go through this kind of harassment and inconvenience for an issue caused by 4raBet’s handling of my deposits.

I can provide screenshots showing how the affected deposits are recorded as "Failed" in my 4raBet deposit history, as well as any other information or documentation required.

I would appreciate it if you could investigate this matter thoroughly and help me recover the funds that are currently missing.

Please let me know if you need any additional information from me.

Kind regards,

Simarjeet

Thanks for your reply.

• Could you please share screenshots of how the affected deposits are recorded in your deposit history, similar to this screenshot?

Thanks in advance for your cooperation.

Hi Tomas,

Thank you for your response.

I would like to clarify the situation regarding the screenshots:

The successful deposits are shown in green as "SUCCESS" in my 4raBet Deposit History.

The failed deposits are shown in red as "FAILED."

However, for the affected transactions, although they are showing as FAILED on 4raBet, the funds were successfully processed/credited from my payment side, and the supposed refunded amount has never been returned to my bank/payment account.

The payment page clearly shows the affected transactions as successful, which confirms that the funds were deducted successfully.

Therefore, the issue is not whether the deposits are marked as failed in 4raBet. The issue is that the money was successfully processed on the payment side, but it was never refunded back to me despite 4raBet showing the deposits as failed.

Please investigate these transactions from your payment/merchant side and arrange the refund of the missing funds.

I have attached the screenshot of the Deposit History for your reference.

Best regards,

Simarjeet ****

I would also like to provide an update regarding my complaint.

After submitting my previous complaint, I made some additional deposits to 4raBet, and I have now faced three more transactions where my funds have gone missing. This brings the total number of missing transactions to five — the two transactions I previously reported, plus these three additional transactions.

The payment records clearly show that these three additional payments were successfully credited to the merchant's account. However, when I contacted the 4raBet support team, they told me that the transactions had failed from the merchant's side and that the funds would be returned to me. Unfortunately, the funds were never returned to my account.

I have complete proof for these transactions, including the UTR numbers, payment codes, transaction details, and screenshots showing that the payments were successfully processed. If required, I can provide all of these details for verification.

At this point, I am extremely concerned because there are now five transactions in total where my money has gone missing. The payment system clearly shows successful transactions, while the merchant is telling me that the deposits failed and that the funds would be refunded, which has not happened.

There is clearly a serious discrepancy here. Either the merchant is providing incorrect information, or there is an issue with how these transactions are being handled. I have clear evidence that my funds successfully went through and were credited to the merchant's payment account.

I sincerely request you to please investigate this matter thoroughly and help me recover all five missing transactions/funds. I am ready to provide the UTR numbers, payment codes, screenshots, and any other evidence required.

I would really appreciate your help in getting all of my funds back. It would be extremely kind of you to assist me in resolving this issue as soon as possible.

Thanks for your reply.

I went over the information you posted here and sent via email.

According to the information you included in your first post, the missing deposits were made on 14/8 and on 17/7. Kindly provide screenshots from your deposit history for the relevant deposits, with statuses of the transactions visible. The screenshots from your deposit history you provided so far come from different periods.

Please include payment confirmations and equivalent screenshots from your deposit history for the deposits you made later that the casino failed to process or return them and how they responded when you asked them to assist you.

Post screenshots here or send the information to my email at tomas@casino.guru

I apologize for the inconvenience.