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Complaint Against 4raBet – Funds Not Credited or Refunded

I am filing a complaint against 4raBet regarding deposits that were deducted from my bank account but have neither been credited to my 4raBet account nor refunded to me.

I have two disputed transactions:

INR 10,000 — outstanding since 17 July 2026

Transaction from 14 August 2026 — still not credited or refunded

4raBet repeatedly tells me that these transactions failed and that the money will be refunded. However, I have still not received the refunds.

Their support team specifically asked me to provide a recent PDF bank statement showing the transactions. I provided the requested statement and fully cooperated with their investigation.

Despite this, instead of resolving the issue, their support team tells me to wait, says that their experts are checking the transaction, and then closes the chat without providing a proper resolution. On several occasions, I have had to start a new chat and explain the entire situation again because the previous conversation was closed.

Bank Investigation

I also contacted my bank regarding the missing funds. My bank investigated the matter and subsequently closed my complaint/case. I also received a call from the bank's staff, who informed me that according to their records, the funds had been successfully credited to the receiver/beneficiary account.

This directly contradicts 4raBet's claim that the transactions failed and that the funds would simply be refunded.

If 4raBet genuinely did not receive the funds, they should provide proper evidence from their payment processor showing the exact transaction status and where the money went. Instead, they continue to tell me to contact my bank even though I have already done so and provided the bank statement they requested.

Lack of Proper Customer Support

The way 4raBet is handling this matter is also extremely concerning.

After I provide the requested documents and information, the support team often closes the chat without resolving the issue. I do not receive a proper follow-up explaining what happened to my money.

I am repeatedly told to wait, but there is no clear timeline or resolution. I then have to contact them again myself, only to receive the same responses.

This is unacceptable when the issue concerns significant amounts of money that have already been deducted from my bank account.

What I Am Requesting

I request that Casino Guru investigate this matter and ask 4raBet to provide a clear explanation regarding both disputed transactions.

4raBet should either:

Credit the funds to my 4raBet account if they successfully received them; or

Refund the full amounts to my original payment method if the transactions genuinely failed.

If 4raBet claims that the funds were never received, I request that they provide transaction-level evidence from their payment processor, including the transaction status, reference/UTR information, and evidence showing where the funds went or why they were rejected.

I also request that Casino Guru look into 4raBet's repeated practice of closing my support chats without resolving the issue or providing proper follow-up.

I have provided the documents they requested and have already contacted my bank. I should not have to repeatedly chase customer support or start new chats just to find out where my money is.

I simply want the missing funds to be credited to my 4raBet account or returned to my bank account, along with a clear explanation of what happened to the transactions.

I have screenshots of the transaction history, my conversations with 4raBet support, the bank statement I provided, and their responses, which I can provide as evidence.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Could you please share a screenshot of how the affected deposits are recorded in your deposit history?
• Send the information to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas