4raBet Casino - Povlačenje igrača je odloženo za mesec dana.

I am filing this complaint against 4raBet for withholding my legitimate withdrawal of ₹16,287 INR since 24 April 2026. The casino has been constantly delaying the payment using standard stall tactics, asking for stamped bank statements without providing a valid 12-digit UTR number.

​Furthermore, upon checking their compliance, it is found that 4raBet claims to operate under Curaçao Master License 8048/JAZ (Antillephone N.V.), which was officially terminated on November 1, 2024. They are operating without a valid licensing framework and have intentionally hidden the regulator's validator logo from their website. I request Casino Guru to mediate and help me recover my trapped funds.

"I have already opened a dispute on AskGamblers (Case Ref: SUP-1389942), but the operator (4raBet) is continuously evading accountability there by using stall tactics and failing to provide a valid 12-digit UTR number. Since the operator is operating without a valid license, they are ignoring standard mediation. I am bringing this to Casino Guru because 4raBet needs to be held publicly accountable for trapping player funds."

https://www.askgamblers.com/casino-complaints/4rabet-casino-delayed-withdrawal-and-no-utr-provided

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Have you made any previous successful withdrawals from the casino in the past? Is your player's account verified?
• Is there any evidence that the money didn't reach your bank account you are able to provide if requested?
• Could you please share with me your communication with the casino after you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for providing the updates.

Did the casino provide you with an update after their finance team investigated further?

Please let me know.

Dear Tomas,

​No, the casino has NOT provided any update, nor have they processed my legitimate funds of ₹16,287.

​Although their support team sent a generic email on Saturday claiming that their finance team is speeding up the process, it has been empty talk. They are simply stalling and refusing to process a manual refund, despite the fact that I have already provided an official bank denial letter proving their previous UTR was completely fake.

​Furthermore, the AskGamblers team has already intervened and issued a strict 96-hour ultimatum to 4raBet Casino on their portal, but the casino is still maintaining silence.

​I request you to kindly intervene officially, contact the casino management directly, and ask them to provide a valid manual bank wire receipt or clear my pending withdrawal immediately.

​Thank you,

Suryakant

Dear Suryakant,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Suryakant,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from 4raBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear 4raBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Samuel, thank you for taking over my case. I want to provide a critical update regarding the current situation. It has now been over 48 days since my withdrawal was requested on April 24th, and the casino has failed to provide any real resolution.

​I have already uploaded the official denial letter from Union Bank of India, which clearly states that no such funds have entered my account. Despite this concrete proof, the casino is continuously using stalling tactics across public platforms—simply copy-pasting the exact same automated response every few days stating that 'the payment provider is investigating' just to buy more time and reset timers. They are completely refusing to provide a valid transaction receipt or an official payment trace from the sending bank. I request you to hold them accountable and ask for definitive proof, not vague excuses.

I am also attaching a screenshot of my ongoing complaint on another public forum to show how the casino keeps giving the exact same generic response without providing any actual proof.

Hello everyone,

thank you for the update.

Dear 4raBet Casino,

I appreciate your response and the confirmation that the withdrawal remains under review by your payment provider.

I understand that you are currently awaiting the outcome of the investigation. Please keep us informed of any developments and share the provider's findings as soon as they become available.

I will leave this complaint open for now and await your next update.

Dear Suryakant,

We understand your concern regarding withdrawal SUP-1389942 (Token: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h).

Your withdrawal has already been sent to the payment provider and is currently under review. We are monitoring the case and waiting for their final response.

At the moment, the review is still in progress, so we cannot provide any further details until the payment provider completes their check. Once we receive an update, we will let you know right away.

Thank you for your patience and understanding.

For further assistance, you can contact our support team via Telegram @help4rabet_support_bot or by email at help@4rabet24.com.

Kind regards,

4RABET Support

Dear Samuel,

​I completely reject this automated response. The casino claims they are 'investigating', but my question is: What exactly are they investigating without a single shred of payment proof?

​I am attaching a screenshot from my ongoing complaint against them on AskGamblers. Please look at their blatant contradiction: on that forum, they have formally stated that the withdrawal was successfully processed and fully 'Paid out' from their side. Yet, here on Casino Guru, they are copy-pasting the word 'investigation' just to stall for time.

​If they had actually released the funds from their side, there must be an official transaction slip or a bank transfer receipt. For the last 65 days, they have failed to produce any such document. They cannot investigate a transaction in the air.

​Running a fake investigation for over two months without a single transaction slip is completely unacceptable. Since they have no proof of transfer, I request Casino Guru to instruct the casino to either credit the withdrawal directly to my bank account immediately or return the funds back to my game ID account so I can use another method. If they fail to do either, please close this case as Unresolved.

Regards

Suryakant Shukla

Hello everyone,

thank you both for your updates.

Dear 4raBet Casino,

I have to agree that, at this stage, more specific information is needed.

If the withdrawal was successfully processed on your side, there should be a corresponding payment trail available. If, on the other hand, the payment provider is still investigating, I kindly ask you to explain what exactly is being investigated after more than two months.

Please clarify:

• whether the funds were actually sent to the beneficiary bank account,
• whether the payment provider has identified any issue with the transfer,
• whether there is any possibility that the funds were sent to an incorrect beneficiary account or incorrect payment details,
• and whether you can provide any payment confirmation or other evidence demonstrating that the transfer was executed correctly.

A review lasting more than two months without any concrete findings is difficult to justify. If the payment has indeed been processed correctly, I would expect your payment provider to be able to confirm where the funds were sent and what the current status of the transaction is.

I would also kindly ask that, whenever possible, the discussion remains within this complaint thread so that all parties have access to the same information. Only if you need to share sensitive information or documents that cannot be published publicly, please send them directly to my email. (samuel.s@casino.guru)

I will await your detailed response before proceeding further.

Dear Samuel,

​The official countdown timer has expired, and the casino has completely failed to provide any verifiable documentary evidence.

​From a technical and global banking standpoint, a transaction cannot remain in a 'Paid Out' or 'Successfully Processed' state for over 70 days without generating a Core Banking System (CBS) log, an official debit advice, or a valid 12-digit UTR (Unique Transaction Reference) number. The casino's ongoing excuse of a 'payment provider investigation' without presenting a single transaction slip is a structural paradox. No financial intermediary conducts a legitimate reconciliation in thin air without matching data against a reference receipt.

​What is most shocking is that the casino did not even think it was necessary to answer the 4 specific questions you formally asked them. By completely ignoring your 4 questions and disrespecting the compliance deadline you set, Samuel, the casino has shown absolute disregard for your authority and this premier mediation platform. If a casino can openly ignore Casino Guru's direct questions, how can an ordinary player ever expect honesty, transparency, or fair treatment from them? They are simply exploiting and gaslighting the common man.

​Since the casino has failed to produce the mandatory banking telemetry (UTR/Receipt), I request Casino Guru to formally log this as a 'Non-Compliance and Missing Funds' violation. If they cannot upload an official bank-stamped PDF receipt within your immediate review window, please process this case accordingly under your standard penalty guidelines for withholding player balances.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Samuel,

​The casino today requested an official PDF bank statement on another public forum to verify my missing withdrawal.

​I have immediately complied with their request and sent my official bank statement (from 24/04/2026 to 08/07/2026) to their support email (help@4rabet24.com) from my registered email address.

​Since CasinoGuru allows only image uploads, I am attaching the official screenshot of the sent email here as solid proof. This statement clearly shows NO credit of INR 16,287 has been received. I request the moderator to reject any further delay tactics from the casino.

Dear Suryakant,

We understand your concern regarding withdrawal SUP-1389942 with token AYkR7qBl0dOrEleDJl6XADQQQckCPp3h.

Please be informed that this withdrawal has already been forwarded to the payment provider for further verification. The case is still being reviewed, and we are waiting for the provider to complete their check and share the final result.

At this stage, we do not have any additional information to provide until the review is finished. As soon as we receive an update, we will inform you immediately.

Thank you for your patience while the verification is in progress.

For any further assistance, please contact our support team via Telegram @help4rabet_support_bot or email help@4rabet24.com.

Kind regards,

4RABET Support

Dear Samuel,

​The casino is misleading this platform to gain more time. On one hand, their support manager sent me an email on July 8th claiming the transaction is "successfully paid out" and provided a text UTR number. But on this public thread, they are claiming they "do not have any additional information" and that the case is still under review by the payment provider.

​This double standard clearly proves that they are delaying the process because they do not possess any legitimate, bank-stamped PDF receipt to upload here as proof of payment.

​I have already uploaded my unedited bank statements showing zero credit. I request you to please intervene, reject these endless review excuses, and help me get my hard-earned money (INR 16,287) credited back to my account or refunded immediately.

Hello everyone,

thank you both for your updates.

Dear 4raBet Casino,

thank you for your response. However, I would like to ask for some clarification, as there appears to be some inconsistency between the information provided to the player and the information shared in this complaint thread.

The player states that he received communication indicating that the transaction was successfully paid out and that a UTR number was provided, while your latest response mentions that the withdrawal is still under review by the payment provider.

Could you please clarify the current status of this withdrawal and confirm whether the payment was actually completed from your side or whether it is still pending investigation?

If the payment was already processed, I kindly ask you to provide the available payment confirmation details or any relevant evidence confirming the successful execution of the transaction. If the payment provider is still investigating, please clarify what exactly remains unresolved at this stage.

Dear Suryakant,

thank you for providing the additional information and bank statement evidence. I understand your frustration, especially considering the length of time this case has been ongoing.

However, I would like to allow the casino an opportunity to clarify the situation, especially regarding the difference between the reported payment status and the ongoing payment provider review.

I will continue following this case and await the casino's clarification before deciding on the next steps.

Thank you both for your cooperation.

Dear Samuel,

Thank you for your message.

We would like to clarify that the withdrawal under SUP-1389942 has been successfully processed and paid out.

UTR: 611402198724

Following an additional verification with the bank, no errors were identified on the payment provider's side, and no refund of the transaction has been received. Based on the available information, the transfer was completed successfully.

If the player is still unable to locate the funds, we kindly ask them to contact their bank and provide the above UTR so the bank can trace the transaction. Any further investigation regarding the crediting of the funds should be handled directly by the recipient's bank.

Thank you for your cooperation.

Dear Samuel,

As expected, the casino has completely ignored your request to provide an official, bank-stamped payment confirmation or PDF receipt. Instead of uploading any concrete evidence from their payment provider, they have simply copy-pasted the exact same text UTR (611402198724) once again.

Apart from this UTR, 4raBet is completely refusing to provide any concrete proof showing when and through which mode they transferred the payment to my bank. The official, stamped bank receipt and transaction details that I am asking 4raBet for were actually requested by my bank a long time ago. However, despite requests from my bank, myself, and even your good self, 4raBet has failed to provide any official bank receipt till now.

I am attaching the screenshot of the official denial email from my bank directly with this message as proof. My bank has clearly confirmed that no transaction under UTR 611402198724 exists for my account.

Furthermore, my bank has explicitly stated that if the casino provides the exact Date, Time, and Mode of Transaction along with the official payment slip, they are willing to attempt tracing the funds again.

If the payment was truly processed, why are they unable or unwilling to upload an official PDF payment slip? A mere typed text UTR is not proof of payment.

I kindly request you to please intervene, reject this copy-pasted text response, and instruct the casino to either provide the official PDF payment receipt with full details or credit my pending withdrawal (INR 16,287) back to my account immediately.

Hello everyone,

thank you both for your updates.

Dear 4raBet Casino,

thank you for clarifying your position and for providing the UTR number.

However, after reviewing the player's latest response and the evidence provided, I believe some additional clarification is still necessary before I can reach a final conclusion.

The player disputes that the payment was successfully received and has provided communication from their bank stating that they were unable to locate the transaction based on the provided UTR number. The player has also requested more detailed payment confirmation, such as an official payment receipt or transaction record containing additional details of the transfer.

I understand that the UTR number may be sufficient in some cases to trace a payment, but considering the conflicting information from both sides, I would appreciate it if you could provide any additional non-confidential evidence confirming the successful execution of this specific withdrawal, for example:

• the exact date and time when the payment was processed,
• the payment method/channel used,
• the beneficiary details (with sensitive information masked if necessary),
• or any official payment confirmation/receipt available from the payment provider.

This information would help clarify whether the payment was only marked as completed internally or whether it was actually successfully sent through the payment channel.

Dear Suryakant,

thank you for providing the additional information and the bank communication. I have noted your concerns and will review the casino's further clarification once provided.

I will await the casino's response before proceeding further.

Thank you both for your cooperation.

Dear Samuel,

​I am attaching a screenshot of 4raBet's latest response on AskGamblers as clear proof of their contradictory claims.

​Please take urgent notice of 4raBet Casino's shifting statements and their total failure to cooperate with your instructions:

​Shifting Stand on Casino Guru: In their previous response on this thread, 4raBet explicitly claimed that the payment was successfully processed and sent to my bank account. Now, after both my bank and your repeated requests (twice) for an official PDF payment receipt, they suddenly claim that the withdrawal is undergoing "additional verification."

​Contradictions Across Platforms: As seen in the attached screenshot from AskGamblers, 4raBet explicitly claimed today that the funds were fully "paid out" and asked me to check with my bank. Yet here on Casino Guru, they claim it is still under verification.

​No Proof of Payment Provided: Despite you specifically asking them twice to provide an official PDF receipt or provider payment slip, 4raBet has provided ZERO evidence. A typed text UTR is not proof, especially when Union Bank of India has officially confirmed in writing that UTR 611402198724 does not exist.

​My Request to Casino Guru:

4raBet must first provide the official PDF payment receipt before making excuses about "additional verification." If they cannot provide a valid receipt, they must immediately credit the ₹16,287 back to my casino account or transfer it to my bank.

​Given that 4raBet has completely ignored your direct requests twice, I request Casino Guru to either instruct them to upload the official PDF receipt immediately or mark this complaint as UNRESOLVED on their profile.

Dear Samuel,

​OFFICIAL BANK VERIFICATION ATTACHED:

​In response to my Banking Ombudsman (RBI) complaint, Union Bank of India (Regional Office) has issued an official written email response today regarding UTR/RRN 611402198724.

​Key points from the official bank reply:

​UTR Not Traceable: The bank officially stated, "We are not able to trace the said RRN number for IMPS transaction in our records for the given date."

​Failed Transaction: The bank confirmed that no such IMPS credit exists and noted that the status from the remitter side is likely "FAILED."

​Final Request:

This official bank document conclusively proves that 4raBet provided a non-existent/fake UTR and that no funds were ever sent to my account.

​Since 4raBet has failed to provide any official PDF payment receipt and my bank has officially confirmed zero credit, I request Casino Guru to instruct 4raBet to immediately credit the ₹16,287 back to my account/bank, or proceed to mark this dispute as UNRESOLVED on their profile.

Hi Samuel,

​Here is an official update from the Union Bank of India (Zonal Office, Bhopal).

​They have once again re-confirmed in writing that there is no record available for the UTR: 611402198724 in their entire system. As a result, the bank is unable to proceed further because the payment was never initiated by the sender/remitter bank.

​Attached is the screenshot of the latest official email from Union Bank of India for your reference. This clearly proves that 4raBet provided a fake/invalid UTR.

​Thank you.

Hello everyone,

thank you both for your updates.

Dear 4raBet Casino,

I have now reviewed the player's latest submissions, including the additional written confirmations received from the bank.

At this stage, I must note that the information currently available appears inconsistent. On one hand, the player has provided multiple confirmations from the receiving bank stating that the UTR number provided cannot be traced. On the other hand, your latest message indicates that the withdrawal is still undergoing additional verification, which seems inconsistent with your previous statements that the payment had already been successfully processed.

I therefore kindly ask you to clarify the current status of this withdrawal.

Specifically, please confirm:

• Has the payment actually been successfully sent, or is it still under review?
• If it has been sent, please provide an official payment confirmation or receipt from your payment provider showing that the transfer was successfully executed.
• If it has not been sent, please explain why the player was previously informed that the payment had been completed and why a UTR number was provided.

At this stage, a simple statement is no longer sufficient. Considering the official responses the player has obtained from their bank, I require objective evidence demonstrating that the transfer was successfully executed.

Dear Suryakant,

thank you for providing the additional documentation from your bank. I have reviewed it and noted the apparent inconsistencies between the information provided by the bank and the casino's latest responses.

I will now await the casino's clarification and supporting evidence before proceeding further with my assessment.

Thank you both for your cooperation.

Dear Samuel,

We have reviewed this case and confirm that the customer's withdrawal with token AYkR7qBl0dOrEleDJl6XADQQQckCPp3h was successfully processed and paid from our side.

The corresponding UTR is 611402198724.

As requested, we have provided the supporting documentation, including the payment confirmation screenshot from our internal system, directly to your email address. The attached documentation confirms the successful completion of the withdrawal.

Hello everyone,

thank you both for the updates.

Dear 4raBet Casino,

thank you for the clarification and for providing the supporting documentation regarding the withdrawal. I appreciate your cooperation and the additional evidence provided for review.

Dear Suryakant,

I have now received and reviewed the casino's explanation and supporting evidence regarding the processed withdrawal.

Could you please confirm whether the issue has been resolved on your side and whether the funds have been successfully received?

Thank you for your cooperation.

Dear Samuel,

​NO, the issue is NOT resolved, and I have NOT received my funds.

​4raBet claims to have sent an internal system screenshot to you privately, but they have provided nothing to me. Without an official, bank-issued payment receipt showing the sender's bank name, exact date, and timestamp, I cannot present any valid document to my bank for further tracking.

​An internal app screenshot holds zero financial validity against an official written statement from Union Bank of India, which confirms UTR 611402198724 is fake and non-existent.

​If 4raBet actually processed this transaction, why are they withholding the official bank receipt from me? I urge Casino Guru to instruct 4raBet to either provide a downloadable, bank-verified payment receipt immediately or process the full refund of ₹16,287 to my account without further delay.

Dear Samuel,

​Attached is the official Closure Letter from the Reserve Bank of India (RBI) regarding Complaint Ref No: N202627004012684.

​The central banking authority has explicitly confirmed after verifying with Union Bank of India that UTR 611402198724 is entirely non-existent/invalid in the banking system, and no funds were ever transferred.

​This official regulatory document completely exposes 4raBet's claims as false. Since 4raBet cannot provide a genuine bank payment receipt, I request you to order an immediate refund of ₹16,287 or mark them as non-compliant.

Hello everyone,

thank you for the additional update and for providing the documentation, Suryakant.

Dear 4raBet Casino,

thank you for your continued cooperation and for the information provided regarding the withdrawal.

Since the player continues to state that the funds have not been received and has now provided documentation from their bank regarding the disputed UTR, I would appreciate it if you could ask the player to provide the bank statement and any other relevant documentation from their bank, as you mentioned in your previous email communication with the player.

Could you then please have your financial department review the documents provided by the player and verify the situation with the payment provider/bank on your side?

I believe this would be the most appropriate next step to clarify whether the payment was actually completed, where the funds were sent, and whether there is any issue with the transaction on the banking or payment-provider side.

Dear Suryakant,

please cooperate with the casino's request and provide the bank statement and any relevant documentation from your bank if you are able to do so. If any of the documents contain sensitive information, you may provide them here as sensitive attachments or send them to me by email.

Thank you both for your cooperation. I hope this additional verification will help us clarify the situation.