7Slots Casino - Zarada igrača kasni.

Again delaying depositing the earnings, the people in the chats who are supposed to help are rude and close the chats without responding and arbitrarily, I am a diamond, a category where withdrawals should be fast and they still have not deposited my earnings since 09-16, and their response is that I have to wait until 09-23, that is, 8 days, it is almost a mockery

Nuevamente demorando en depositar las ganancias, las personas de los chat que se supone ayudan son unos mal educados y cierran los chat sin dar respuesta y de forma arbitraria, soy diamante una categoría que los retiros deben ser rápidos y aún no depositan mis ganancias desde el 16-09, y su respuesta es que tengo que esperar hasta el 23-09 osea 8 días, es casi una burla

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly. Stay safe.

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

14 days is an excessive period, especially when one is going up levels and one of the 'benefits' that I have according to my level is the fast withdrawals... that is clearly false advertising which should be regulated in some way.

14 días es un plazo excesivo, sobre todo cuando uno va subiendo de niveles y uno de los 'beneficios' que tengo segun mi nivel es de los retiros rápidos ...osea claramente es una falsa publicidad la cual debiera estar regulada de alguna manera

Thank you for your response. I totally understand your concerns, but I need to highlight that, as per our internal policy, we allow each casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress by the end of that period, we will certainly step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly. Thank you for your patience in advance, and please keep me updated on any further developments.

Dear sandra6161,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon,

Upon reviewing your account, we have confirmed that your funds were successfully withdrawn yesterday.

Dear 7 Slots Casino, thank you very much for checking the issue.

Dear player, can you please let us know as soon as you receive your winnings from the casino? I'm looking forward to getting positive updates from you.

Dear sandra6161,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved and the casino paid out the withdrawal, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

Regards,

Natalia