888Starz Casino - Povlačenje igrača je odloženo.

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Dear Dflammarq,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Thank you for your prompt response and assistance. Here are the clear answers to your questions:

1. Yes, I have made successful withdrawals from this account previously without any issues.

2. Yes, I can confirm that my account is fully KYC verified and my documents have been accepted by the casino.

3. No, there was NO active bonus. My winnings were accumulated entirely from my real money deposit, which was made via my local "Instapay" wallet.

As a reminder, I have already provided the casino's support with a screen-recorded video of my wallet showing the full transaction history, which clearly proves the funds (20,000 EGP) never arrived. Despite this, they continue to stall the manual processing of my payout.

I highly appreciate your intervention to force them to release my delayed funds.

Best regards,

Ammar M***

Thank you for your reply, Dflammarq. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Did you use the same withdrawal method in the past?

Dear Kristina,

Thank you for your assistance. To answer your questions clearly:

1. Yes, I have used this exact same withdrawal method (the same mobile wallet) multiple times.

2. Typically, my standard withdrawals are processed and arrive within just 1 hour.

3. Most importantly, even after this disputed 20,000 EGP transaction got stuck, I requested another withdrawal of 20,000 EGP to the exact same wallet. That subsequent withdrawal successfully arrived (although it was sent to me in multiple smaller installments by their provider).

This clearly proves that my wallet is fully functional, verified, and capable of receiving funds from their local provider without any issues. The problem is exclusively isolated to this specific missing transaction that their provider failed to deliver.

I have already provided the casino with uncut video evidence of my wallet history and official unedited PDF bank statements, proving the funds never arrived. They have accepted the documents but continue to stall the payout.

Best regards,

Ammar M***

I agree. Previous successful withdrawals may confirm that there shouldn't be any issues related to the payment method you used. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear Kristina,

Thank you for personally taking over my case.

To answer your question, the status in my casino account has actually been showing as "Completed/Processed" for a long time. HOWEVER, the funds have never reached my bank/InstaPay account. I have attached a screenshot of this status.

The most important part is the contradiction: While they mark it as "Completed" on my profile, their own support team admits in official emails that the funds are stuck because their internal "payment systems" have failed and they are still "waiting for a response from the payment gateway".

I have just forwarded all these emails and live chat screenshots to your email (kristina.s@casino.guru) so you can see this admission yourself. They are refusing to process a manual payout and forcing me to wait indefinitely for a broken system, even though my verification is 100% complete.

I look forward to your review.

Dear Dflammarq,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Dflammarq

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from 888Starz Casino to join this discussion and provide their comments regarding the matter.

Dear 888Starz Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Dear User,

We would like to provide an update regarding this case.

After additional verification with the payment provider, we received confirmation that the withdrawal was successfully processed and completed.

Moreover, the successful transaction is also reflected in the bank statement provided by you, which confirms that the funds were credited to your account.

Therefore, the payment was successfully completed, and the issue regarding the missing withdrawal could not be confirmed.

Based on this information, we consider this case resolved.

Best regards,

888STARZ Team

Dear 888STARZ Casino,

Kindly provide the payment provider’s original transfer confirmation for the disputed 20,000 EGP withdrawal. It should link the casino withdrawal to the recipient and show the transfer date and time, destination details, and unique transaction reference.

As this record contains private financial information, please send it directly to munya.s@casino.guru. The matching amount shown in the player’s bank statement is not sufficient by itself to establish the source of the credit.

Thank you.

Dear Munya,

Thank you for your request.

We will contact the payment provider and request the available transfer confirmation details related to this transaction. We will provide the relevant information once received.

Best regards,

888STARZ Team

Dear Munya,

Please note how the casino waited until the final minutes of a 7-day timer just to state that they "will contact the payment provider."

If 888STARZ actually processed my 20,000 EGP withdrawal, their Finance Team would already have the ARN and the official transfer receipt on file. They wouldn't need to ask for it after the fact.

This is a blatant stalling tactic to reset the timer because they know they falsely claimed a personal transaction as their own. I kindly request that Casino Guru does not allow indefinite stalling. They have already wasted a month and a half of my time. If they do not have the proof now, it is because they did not make the payment.

I kindly ask that a strict and final deadline is applied for them to provide the actual receipt or issue a manual payout.

Thank you.

Dear Munya,

First and foremost, I want to express my deepest gratitude to you and the Casino Guru team. Thanks to your sharp investigation and strict demand for their official proof of payment, the casino realized they could not deceive you. They silently admitted defeat, completely dropped their false claim about my bank statement, and returned the original 20,000 EGP directly to my casino gaming balance. I have since increased my balance to 24,000 EGP.

However, the struggle is not over. When I requested a new withdrawal for my 24,000 EGP, they immediately placed my account under a sudden "Security Verification" and asked for more documents. I have successfully provided all requested documents to their security department today.

It is incredibly clear that because they failed to trick you with the payment proof, they are now using this sudden KYC verification as a new stalling tactic to avoid releasing my funds.

Please keep this complaint OPEN. I kindly ask you to continue monitoring this new verification process so they don't drag it out for another month. I will only consider this case fully resolved when the 24,000 EGP successfully reaches my bank account.

Thank you again, Munya, for your outstanding support. I truly wouldn't have gotten this far without your direct intervention.

Dear Munya,

I have a very important update.

The good news: My account verification is fully complete, and I successfully managed to withdraw and receive a small portion of my funds (4,000 EGP). This proves there are no KYC or security issues with my account.

The bad news: I still have a remaining balance of 20,000 EGP (the main disputed amount). I have tried withdrawing the remaining balance, and I even tried breaking it down into very small amounts (like 1,000 and 2,000 EGP) to see if it was a gateway limit issue. However, EVERY single request is instantly rejected by their system with the exact same error: "Declined by operator (technical difficulties #03)."

Their customer support explicitly admitted they are "encountering technical issues with the payment process" and told me to wait indefinitely.

Please keep this complaint OPEN. Since their primary payment system is completely failing again for any amount, I request that the casino either fixes this immediately or provides a reliable alternative withdrawal method (such as Crypto or a manual direct bank transfer) so I can receive my remaining 20,000 EGP.

I will only consider this case resolved when the full remaining balance is safely in my bank account.

Thank you again for your excellent support!

Dflammarq

I sincerely apologize for my delayed response. I have been away and truly appreciate all the updates you've provided in my absence. I feel a mix of happiness and sadness regarding the situation, and I will continue to advocate for the resolution of this case. Since your last message two days ago, could you please share if there have been any new developments?

888Starz Casino

Thank you for all the efforts you have dedicated to resolving this case. However, it appears we are still facing the same issue that originally brought us here. Could you please provide an update on the status of the player's withdrawal?

Dear Munya,

Welcome back, and thank you so much for your continued support. Honestly, reading your message gave me a bit of relief because I am completely exhausted and mentally drained by this entire situation.

To answer your question: No, there are absolutely no new developments. I have not received a single pound of my remaining 20,000 EGP.

Since my last update, the casino's finance team has gone completely silent. As I proved earlier, they simply changed the status of my withdrawal to "Completed" on the dashboard to bypass their system error, but they never actually sent the money. Their support agents just keep telling me to "wait for the experts," while completely refusing to provide the official Bank Transfer Receipt or the ARN.

It has been nearly two months of constant fighting, lies, technical manipulation, and infinite loops with their support team. They are intentionally using "player fatigue" as a weapon, making the process as frustrating as possible, hoping I will just give up on my money.

I have zero trust in their automated system now. I am relying entirely on you to hold them accountable. Please force them to either:

1. Provide the actual Bank Transfer Receipt proving the funds left their accounts.

2. Return the 20,000 EGP to my casino balance so I can safely withdraw it manually via Crypto (USDT).

Thank you again for standing by my side. I wouldn't have the energy to keep fighting this without your help.

Dear Munya,

I just wanted to add this brief note because I truly felt that a standard "thank you" wasn't enough for everything you've done. Dealing with the casino's endless stalling has been mentally exhausting, but having an honest advocate like you in my corner gives me real hope. I am deeply grateful for your dedication and empathy throughout this nightmare.

I also want to clarify exactly what the casino is doing right now, as it is incredibly frustrating: they are repeating the exact same lie for the second time.

My withdrawal isn't just blocked; they are officially claiming again that the 20,000 EGP was "successfully sent" and marked it as completed on their end.

As you well know, they stubbornly insisted on this exact same lie the first time (when they tried to use that fake personal Instapay transfer) until your direct intervention forced them to admit the truth and return the funds to my casino balance.

Now, they are doing it all over again. They claim the money is sent, but my bank account is empty, and they refuse to provide any official Bank Receipt or ARN to prove it.

Thank you from the bottom of my heart for seeing through their repeated manipulation and for not letting them get away with it. I will patiently wait for your update.

Warm regards,

Ammar

Dflammarq

Thank you very much for your kind words. I can completely understand how exhausting and frustrating this situation must feel, especially after everything you have already been through and the fact that the same issue appears to be happening again.

Please try not to lose hope. I understand that you have already provided substantial information and evidence regarding the missing 20,000 EGP, and I will continue to follow up with the casino for a clear and verifiable explanation.

For now, please don't feel that you need to keep fighting with their support team on your own. I will do my best to push the case forward from our side and I am hoping for a meaningful update from the casino.

Thank you again for your patience and for trusting me with this case. I know this has been a very difficult experience, and I sincerely hope we can get you a proper resolution.