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To: Casino Guru Complaints Team

Subject: Complaint against AdmiralBet (Megabet International SRL) regarding abusive account closure and confiscated funds of ~2,245 RON

Dear Casino Guru Complaints Team,

I am submitting a formal complaint against the gambling operator Megabet International SRL (AdmiralBet), requesting your urgent assistance to help me recover my balance of approximately 2,245 RON, which was abusively confiscated following the unfair closure of my player account.

Details of the case:

I am registered on the AdmiralBet platform with a game account under my real and personal details.

The operator requested additional verification documents (such as utility bills and payment method confirmation). Although there were some initial rejections, I submitted all requested documents correctly.

Afterward, I received official confirmation via email and live chat that everything was verified and successfully validated, and I was told not to worry about the account status, that my withdrawal would take little time, and that I was good to go.

Despite these written confirmations that everything was in order, the operator suddenly turned around, restricted my access, and permanently closed my account, falsely accusing me of violating Article 8 ("identity fraud / computer fraud") and claiming there were multiple accounts.

This sudden change of position and accusation are completely unfounded and made in bad faith. All documents provided by me are 100% genuine, belong exclusively to my identity, and were explicitly accepted and validated by their own support team prior to the ban.

At this moment, the operator is refusing my access to the account and wrongfully withholding my legitimate funds, using unjustifiable security pretexts after everything had already been approved.

I have already filed a complaint with the Romanian National Gambling Office (ONJN) and I am asking for Casino Guru's intervention to investigate this unfair practice and compel the operator to return my funds.

Attached evidence:

Email history and chat logs with AdmiralBet support showing their confirmation that documents and payment methods were successfully verified.

Screenshots showing the previous document verification status and my account balance (~2,245 RON).

Copy of my ID.

Thank you for your help,

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AdmiralBet Casino RO.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas