AllySpin Casino - Dobici igrača još nisu isplaćeni.

Hello,

I requested payouts a few days ago, 3 items worth €500.

There has been no progress with the payouts so far. Support is not responding to my messages.

Best regards

Hallo,

ich habe vor einigen Tage Auszahlungem beantragt 3 Stück im wert von 500€

von den Auszahlungen fehlen bis jetzt jeder Fortschritt. Der Support reagiert nicht auf meine Nachrichten.

mit freundlichen Grüßen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nils762526,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Tomorrow marks exactly two weeks since my account was fully verified at Allyspin.

Hallo,

morgen sind es genau zwei Wochen, mein Konto ist vollständig verifiziert bei Allyspin

Dear Nils762526,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Unfortunately, there is still no progress on my withdrawal.

I still haven't received a response from support.

Best regards

Hallo,

leider fehlt weiterhin jeder Fortschritt meiner Auszahlung.

vom Support kam bis jetzt immer noch keine Antwort.

mit freundlichen Grüßen

Dear Nils762526, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Could you please confirm whether you have reached out to the casino in regards to this issue?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I sent them the evidence via email.

Best regards

Ich habe ihnen die Nachweise per email gesendet.

mit freundlichen Grüßen

Dear Nils762526, thank you for the email. Could you please confirm whether you have received a response from the casinos' customer support?

The support team replied to me but couldn't help me either.

There I was only told that it might take longer at the moment.

I just noticed that, strangely enough, all my withdrawals have been cancelled.

Der Support hat mir geantwortet konnte mir jedoch auch nicht weiterhelfen.

dort bekam ich nur gesagt das es zurzeit länger dauern kann.

Ich habe gerade gesehen dass merkwürdigerweise alle meine Auszahlungen storniert wurden.

Dear Nils762526, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

Dear Nils762526,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru