AllySpin Casino - Povlačenja igrača su odložena i neobrađena.

On the night of July 3rd/4th, I won €5,000 and requested the first three withdrawals of €500 each. (The maximum withdrawal is €500, which should already raise suspicion.) Since then, nothing has happened, and despite contacting support multiple times, I'm being given the runaround. According to the terms and conditions, withdrawals are processed within three days, but they drag it out until you gamble away the money. Yesterday, I lost the €3,500 I couldn't withdraw, and they know exactly how vulnerable we players are. As of now, I still have €1,500 left, and I won't touch it. I strongly advise everyone to stay away from this casino. It's completely untrustworthy and fake. I have to admit, it's my own fault; I'll never see the €500 I deposited again.

In der Nacht von 3 auf 04.07 habe ich 5K gewonnen und habe die ersten 3 Auszahlungen à 500€ beantragt. (mehr geht nicht wie 500€, was einen schon skeptisch machen sollte) Seitdem ist nichts mehr passiert, trotz mehrmaligen Kontakt mit dem Support werde ich hingehalten. Laut AGBs wird innerhalb von 3 Tagen ausgezahlt, es wird solange verschleppt bis man das Geld verspielt. Gestern habe ich die 3500€ die ich nicht auszahlen konnte verloren und die wissen genau wie anfällig wir Spieler sind. Stand jetzt habe ich 1500€ noch stehen und die werde ich auch nicht anrühren. Ich kann jedem nur dringend von diesem Casino abraten. Unseriös und fake hoch 1000. Ich muss dazu sagen ich bin selbst dran schuld, die 500€ die ich eingezahlt habe werde ich nie mehr sehen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Thoomy92,

Thank you very much for submitting your complaint. I am sorry to hear about the difficulties you have experienced with your withdrawals.

Please allow me to ask you a few questions so I can better understand the current situation:

• Could you please confirm whether you currently have any pending withdrawal requests?
• Could you please confirm whether your account has been fully verified (KYC)?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Thoomy92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru