AllySpin Casino - Povlačenje igrača je odloženo zbog verifikacije.

I cant whitdrawl from the casino. I have spoken to support for weeks and they say the verification team need to verify my account and they are working on it and will come back to me on email when they are done. They never get back to me on email been weeks now.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllySpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you made any previous successful payouts from the casino?
• Could you please list which documents you provided to the casino and in which format during the verification process?
• Were any of your documents approved, to your knowledge? Which ones?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas