The player from Italy had requested a withdrawal and contacted the casino for assistance due to issues with a slot game. After being advised to delete cookies, she could no longer access her account, as her username and password appeared incorrect, and attempts to restore access had been unsuccessful. The issue was resolved successfully, and her account closure was processed upon her request. The complaint was marked as 'resolved' and marked private in the system.
Igračica iz Italije je zatražila povlačenje sredstava i kontaktirala kazino za pomoć zbog problema sa slot igrom. Nakon što joj je savetovano da obriše kolačiće, više nije mogla da pristupi svom nalogu, jer su joj korisničko ime i lozinka izgledali netačno, a pokušaji vraćanja pristupa nisu bili uspešni. Problem je uspešno rešen, a zatvaranje njenog naloga je obrađeno na njen zahtev. Žalba je označena kao „rešena“ i označena kao privatna u sistemu.