AmunRa Casino - Povlačenja igrača su odložena.

Casino name: AmunRa Casino

Operator: N1 Interactive Ltd

License: MGA/B2C/394/2017

Disputed amount: 4000 PLN

Complaint:

I am submitting a formal complaint regarding unpaid withdrawals from AmunRa Casino operated by N1 Interactive Ltd.

I requested two withdrawals:

2000 PLN – Bank Transfer

Date: 20/12/2025

Transaction ID: cb9a2eb0-ebe5-49c0-8b02-7fa023c13093

2000 PLN – Ripple

Date: 22/12/2025

Transaction ID: d08c5426-649b-4314-8987-75044e096c9a

Both withdrawals have been stuck in "verification" status for more than 20 days.

I have contacted customer support daily for over 15 days. I only receive generic answers such as "we are checking" with no real progress, no deadline, and no explanation.

My account is verified and there are no bonus or wagering issues involved.

I believe this is an unjustified and unreasonable delay in payment, which violates MGA player protection rules.

I request:

• Immediate payment of 4000 PLN

• Clear explanation for the delay

• Intervention from the complaint resolution team

I can provide screenshots, transaction confirmations and chat history as evidence

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Have you made any successful withdrawals from this casino before?
• When was the last time you communicated with the casino regarding the review of your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Veronika,

Thank you for your reply.

Here are the requested details:

• I mainly played slot games, including Bassbet and Detective Donut.

• Yes, I have made several successful withdrawals from this casino in the past.

My last withdrawal of 1200 PLN was paid on 03/12/2025, however it was processed only after 12 days of delay.

• My account has been fully verified for approximately two years.

• The last communication with the casino regarding my current withdrawals was everyday in last 10 days, and since then I only receive generic responses without any concrete explanation or payment timeline.

Despite my long history with this casino and verified status, my current withdrawals of 4000 PLN remain unpaid for over 21 days.

I believe this indicates a recurring pattern of delayed payments rather than an isolated issue.

Please let me know if you require any additional evidence or clarification.

Kind regards,

Kamil

Hello,

I would like to update my complaint with the latest response received from AmunRa Casino.

The casino informed me that my documents were forwarded to their Verification Team and that the Finance Department may take up to 10 days to review the verification after submitting all required documents.

They also stated that their Finance Department works only between 10:00 and 19:00 (UTC+2), excluding weekends and public holidays, which further extends the waiting period.

This means that after my withdrawals have already been pending for more than 20 days, the casino is now introducing an additional potential delay of up to 10 more working days.

This directly contradicts their publicly stated policies, where they claim:

• Account verification is usually completed within 24 hours.

• Withdrawals are processed within up to 3 business days.

Furthermore:

• My last successful withdrawal was completed on 03 December 2025.

• My account has been active for approximately two years.

• I have made several successful withdrawals in the past.

• All requested documents have now been submitted.

Despite this, the casino continues to rely on internal procedural timeframes instead of respecting their advertised timelines and fair withdrawal practices.

I believe this demonstrates:

• A systematic delay in verification and payments.

• Inconsistent application of their own rules.

• A lack of transparency and good faith in handling withdrawals.

I am fully cooperating with the KYC process, however I feel that the casino is using verification procedures as a tool to postpone payment.

I kindly ask CasinoGuru to continue mediating this dispute.

Kind regards,

Kamil

Dear Szyman94

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Szyman94,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the AmunRa Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Szyman94 can expect his withdrawal to be processed? Alternatively, are there any issues with the verification process?

Dear Casino Guru,

The player is required to provide proof of ownership for the bank account ending in 10.

This document must be submitted in its original PDF format (downloaded directly from online banking), ensuring that both the account holder's name and the full account number are clearly visible.

Additionally, he must submit proof of ownership for his E-wallet ending in Mv0.

Once these documents are received, we can finalize the verification of his account and proceed with his withdrawal request.

Kind Regards,

AmunRa Casino Team

Dear casino representative,

thank you for your response, I hope the issue will be resolved in the near future.

Dear Szyman94,

if you haven't already, please provide the casino with the mentioned documents. You can also can also include my email address martin.l@casino.guru among the recipients, that way, we will be able to confirm the reception of the documents and wait for the casino to undertake the verification procedure.

Dear CasinoGuru Team,

Thank you for your involvement. I would like to clarify the exact timeline of the verification process, as the situation has been repeatedly misrepresented as a standard KYC procedure.

Here is the factual chronology:

• The casino requested the first KYC only after my withdrawal had already been delayed for 16 days.

• As proof of bank account ownership, they initially accepted confirmation of their own transfer to me, dated 03.12.2025, at a time when the withdrawal delay had already reached 22 days.

• When the delay reached 24 days, they changed their position and requested a bank statement, either as a screenshot or PDF.

• When the delay reached 26 days, they again changed their position and stated that the screenshot was no longer acceptable and demanded a PDF instead.

This PDF was provided on the same day.

Today marks 30 days of withdrawal delay.

I have now been waiting four days for acceptance of the latest submitted documents.

It is important to note that:

• I always submit requested documents within hours.

• The casino takes several days to review them.

• After each review, the requirements are changed again.

This pattern shows that the issue is not about missing documents, but about continuously changing verification requirements, which results in an ongoing and unjustified extension of the process.

In my view, this constitutes a serious procedural violation rather than a standard verification procedure.

I remain fully cooperative and willing to provide any objectively necessary documents. However, I respectfully request that the casino finally finalize the verification based on the documents already provided and proceed with my withdrawal without further delay.

I can confirm everything by screenshots.

Kind regards,

Kamil

Dear Szyman94,

thank you for your response. Even if you have provided this exact document to the casino already, please do so once more. This time however, please add me to the recipients list - this way we will be in the loop and will be able to help with the resolution process swiftly in case any further issues arise.

Hello,

I would like to clarify that I already sent the requested documents last Friday.

Initially, the casino accepted the first document (their own transfer confirmation showing my details). After three days, they changed their position and requested a bank statement in PDF or screenshot format. I provided a screenshot. Three days later, they changed their position again and stated that only a full PDF would be accepted.

I therefore submitted the full PDF bank statement last Friday and have now been waiting for three days for it to be reviewed.

All of the above can be confirmed with screenshots if required.

Kind regards,

10 working days for checking 1 document make me mad xd

Dear Szyman94,

can you please state whether you are willing to provide us with the documents as well? Please note all of the requested information will remain confidential and will not be shared. My official e-mail address is martin.l@casino.guru.

When we review the provided documents we will be able to assess whether we consider them fit for verification and have a more complete overview of the case.

Dear Martin,

yes, I am willing to provide the requested documents to you as well.

I would like to update the situation with an important development that occurred today. Despite the fact that the casino has already received a full original PDF bank statement covering my entire December transaction history, the verification requirements were silently changed once again in the account panel, without any written response to my previous submissions.

This new expansion of document requirements was introduced after my last submission on 16.01 and without any confirmation or rejection of the documents already provided.

I am happy to forward all relevant documents to you so that you can independently assess whether the verification requests and their repeated expansion are proportionate and procedurally consistent.

I will send the documents to your official email address shortly.

Kind regards,

Kamil

Dear Szyman94,

thank you for your messages, I have received your bank statement and have no reasons to believe it is not fit for the verification purposes. I believe the only remaining requirement is proof of ownership of your E-wallet ending in Mv0.

Please provide the casino with this document and include me in the recipient list.

Thank You for Your response Martin.

I would like to provide an update.

I have already submitted the proof of ownership for my crypto e-wallet ending in Mv0, and this document has been accepted.

However, the casino did not accept the exact bank statement document that I originally submitted and which I had also shared with you. As a result, I additionally uploaded a full bank statement PDF for November, which also contains deposits made to the casino.

I have now been waiting for confirmation and acceptance of these documents for 3 days.

As of today, the withdrawal has been delayed for 37 days.

All requested documents have been provided promptly, and I am currently awaiting verification completion and the processing of my withdrawal.

Dear Szyman94,

thank you for clarifying this.

Dear casino representative,

are there any additional issues with the verification process? Please let us know how we should proceed.

Dear Szyman94,

Thank you for providing your transactions for October and November. However, we still need the statement for December to finalize review.

Kind regards,

Amunra Casino Team

Dear CasinoGuru Team,

I would like to clarify that the December bank statement in original PDF format has already been submitted earlier and reviewed.

The same December statement was also reviewed by Radka, who confirmed that he sees no issues preventing its use for verification purposes.

Therefore, this request appears to be a repetition of documentation already provided.

At this point, I am awaiting your guidance on how to proceed, as I believe all requested documents have been supplied.

Kind regards

Kamil

The requested documents have been submitted via the casino’s verification form today. Full PDF bank statement for January and december. I would like to clarify that this is now the fourth time I have provided a bank statement.

Initially, I was informed that a screenshot would be accepted, which was later rejected. Subsequently, the full December and bank statement in PDF format was submitted and rejected without a clear reason. I then provided the November statement, which was also rejected.

I am now awaiting the completion of verification.

The casino responded today by quoting general T&C clauses without addressing the concrete issues raised (7 KYC rounds, repeated document rejections, mediator-reviewed December PDF). The verification remains unresolved after 43 days.

Dear Szyman94,

thank you for your continued cooperation. Currently I have no access to documents you have sent to a colleague outside of this complaint resolution process and therefore can not evaluate them.

Please provide me and the casino with a bank statement documenting the whole month of December - I suppose the issue might lie within the fact, that the statement which you have already provided to me, and supposedly the casino as well, cuts off on the 18th of December. It therefore doesn't document the whole month.

Dear casino representative,

is this the exact issue with the verification process? Can you please confirm whether this is the final requirement?

Dear Martin,

I have now submitted all bank statement PDFs covering the period from 12 November to 12 January to the casino via their verification system.

This includes the full December period. I am awaiting completion of the verification.

Best regards,

Szyman94

Dear Szyman94,

thank you for your confirmation, we will be awaiting the casino's response.

Dear Casinoguru Team,

As an update: the casino has now requested yet another (7th) KYC round, this time asking for transaction data related to a second bank account belonging exclusively to me.

For clarity, the withdrawal was requested on 20 December 2025 and remains unpaid as of 4 February 2026, which amounts to 46 days of delay.

I remain fully cooperative; however, the verification requirements continue to be expanded instead of concluded.

Best regards,

Szyman94

Dear Szyman94,

thank you for keeping us informed.

Dear casino representative,

can you please give us more information regarding the matter? What is the reason for further verification requests? Are there any concrete issues which need to be addressed? If so, please let me know here or at martin.l@casino.guru.

Dear Casino Guru,

We are currently awaiting a complete statement for December, as the player's previous upload was only a partial document.

While we have forwarded the available pages to the relevant department, they will likely require the full month's history to proceed.

We will provide an update as soon as we hear back from them.

Kind Regards,

AmunRa Team

Dear Martin,

for clarity: three days ago I submitted full bank statement PDFs covering the period from 12 November to 12 January via the casino’s verification system.

This includes the entire month of December without any gaps.

I am awaiting confirmation whether this satisfies the verification requirements and whether this is the final outstanding document.

Best regards,

Kamil

The casino has now added a new verification task in my account without prior email notification, requesting a bank statement PDF covering the last 3–6 months.

This constitutes 7th verification round, despite the fact that multiple bank statement PDFs have already been provided and reviewed during previous KYC stages.

I was upload the requested document via the casino’s verification panel, however I would like to note that this is now yet another extension of the verification process, following 45+ days of withdrawal delay and multiple prior KYC rounds.

I will keep you informed once the document is reviewed.

Dear Szyman94,

The last attachment we received was on 31.01, but the statement only covered the period up to 21.11.2025.

We still require a complete bank statement for the entire month of December to proceed with your verification.

Kind Regards,

AmunRa Team

Dear Casino Guru,

I need to clarify that this statement is not accurate.

31.01 I have already submitted two PDF bank statements covering the period from 12 November to 12 January, which together include the entire month of December.

These documents were uploaded via the casino’s verification system.

Given that the withdrawal is already delayed by over 45 days, an additional 7-day verification period for documents that have already been provided multiple times is, in my view, excessive and disproportionate.

At this stage, I am awaiting completion of verification based on the documents already submitted.

Kind regards,

Szyman94

Dear parties,

Since the case is dragging on needlessly I propose a straightforward resolution.

Dear Szyman94,

please provide me with the document which was asked by the casino. I would like to reiterate, that even though you have sent it to the casino, I personally haven't received a document, that also includes the month of January.

Dear casino representative,

after the player provides me with the document, I will personally send or forward it to an email address of your choice, so we can expedite the process. In case there are any other requirements or obstacles preventing this verification process from continuing as usual, please do let me know.

Dear Casino Guru,

I would like to confirm that I have sent the requested bank statements to Martin today.

These documents cover the required period and have also been provided to the casino via the verification system.

Kind regards,

Szyman94

Update:

24 hours after uploading the requested documents, I received information from the casino that they were declined.

For clarity:

I uploaded 4 complete PDF bank statements from 2 of my own bank accounts, covering the required periods.

The same documents were also provided to Martin.

Despite this, the casino informed me that the transaction history was not accepted, without specifying any concrete deficiencies in the newly submitted files.

This is now the 7th round, and will be 8th of KYC, with the withdrawal still pending 45 days+

Dear parties,

Once I receive the casino's confirmation to the message above, I will ensure the relevant documents the player has sent me are forwarded to you directly. At this point, my main concern is that we are moving in circles and although we are swamped by information, there is no meaningful progress being made.

In the meantime, I kindly ask the casino to refrain from introducing additional verification requests, as this prevents effective mediation.

Thank you for your cooperation. I look forward to your clear position so we can move this case forward.

Dear Martin,

Thank you for your involvement and for clearly outlining the current situation.

For the record, I would like to confirm that the ADR deadline has already been exceeded, and the matter is currently being addressed within the ADR framework as well.

I fully agree that the repeated introduction of additional verification requests is preventing meaningful progress, and I appreciate your efforts to bring this case toward a clear resolution.

Kind regards,

Kamil

Dear Casino Guru,

We have sent an email to Martin, please check at your earliest convenience.

Kind regards,

AmunRa Team

Dear Martin,

With respect, I would like to note that 53 calendar days have now elapsed since the withdrawal request was submitted, and the process has involved seven separate KYC rounds.

In my view, given the length of the delay and the number of verification stages already completed, this matter should now be handled fully transparently and conclusively, rather than through fragmented or private exchanges.

At this stage, clarity and a public, definitive position from the operator would significantly help restore confidence in the process and bring this case toward resolution.

Kind regards,

Kamil

Dear Szyman94,

please check your email.

Dear casino representative,

thank you for your message, I will get back to you soon.

As an update for transparency:

On 05.02.2026, the casino and 06.02.2026 Martin both received all four full PDF bank statements from my two bank accounts, containing the complete transaction data requested for verification purposes.

Additionally, I have already forwarded the full email communication history with the casino to ADR. This includes correspondence confirming that each KYC verification round may take up to 10 business days (approximately 16 calendar days) for review.

The documentation is currently being assessed within the ADR framework, so the case remains ongoing and under active review.

Kind Regards,

Kamil

Please note that the statement is COMPLETE.

The last transaction on the account took place on 17.12.2025. There were no further transactions in December after that date.

The statement fully covers the entire relevant period, as clearly indicated in the upper left corner of the document: 03.12.2025 – 02.01.2026.

Therefore, the attached document is complete and includes the full monthly coverage required.

Please let me know if any further clarification is needed.

Dear casino representative,

please check your email, I have issued a response.

Update for transparency:

As of today, 56 calendar days have elapsed since my original withdrawal request.

At this stage, the operator has cancelled both of my pending withdrawals, totalling 4000 PLN (2x2000), without providing any explanation for the cancellations.

The funds have been returned to my player account balance, and no new document request or clarification has been issued so far.

Following the cancellation of both of my pending withdrawals (total 4000 PLN) after 56 calendar days since the original withdrawal request, I would like to inform that the withdrawal function on my account has now been completely blocked.

The funds remain visible in my player balance (4000 PLN). However, the system currently displays: "Withdrawals blocked – Withdrawals are restricted by the operator."

No formal explanation, justification, or new document request has been provided regarding this restriction.

I have already informed ADR about this development. I am currently awaiting clarification from the operator.

I will continue to provide updates as the situation evolves.

Dear Casino Guru,

Your correspondence has been formally escalated to the relevant department for a detailed review.

We will provide you with an update as soon as we receive their feedback.

Kind regards,

AmunRa Team

Dear casino representative,

thank you for keeping us updated, I hope we will be able to move this case forward soon.

Dear Casino Guru,

Player has been verified and may now proceed with his withdrawals.

Kind Regards,

AmunRa Team

Dear casino representative,

I am happy to hear the case is now moving towards closure, thank you for your assistance.

Dear Szyman94,

thank you for your cooperation throughout this case. Please keep us updated on the status of your withdrawals.

Dear Casino Guru,

Thank you for the update.

My account has been verified and I have submitted a withdrawal of 2000 PLN on 18/02/2026, and 2000 PLN on 19.02.2026.

The withdrawals are currently still in "processing" status.

I will keep you informed once it is completed.

Kind regards.

Dear Szyman94,

thank you very much for keeping us informed. We will be awaiting your updates.

Update:

My account was verified and withdrawals were enabled after 62 days.

I submitted two withdrawal requests of 2000 PLN each on 18/02/2026.

Support stated there is a delay "on the payment provider side".

However, the system still shows the withdrawals as "in verification process", and the "Cancel" option remains active, indicating they have not yet been approved and forwarded.

I am awaiting a precise update on the processing timeframe.

Dear Szyman94,

thank you for keeping us informed.

Dear casino representative,

could you please give us your take on the issue at hand? Is there anything we can do to speed up the process?

Update:

Tomorrow marks 67 days since my initial withdrawal request (20 December 2025).

My account has been verified and withdrawals were enabled, however the requested withdrawals (submitted on 18/02/2026) are still showing as "in verification process" and have not been finalized.

If the funds are not received by tomorrow, I will proceed with formal escalation to the relevant regulatory and licensing authorities that may be responsible for supervising or issuing licenses to this operator, including:

Malta Gaming Authority

Curaçao Gaming Control Board

UK Gambling Commission

Gibraltar Gambling Commissioner

Isle of Man Gambling Supervision Commission

After 67 days of delay, I believe escalation is justified if the matter is not resolved immediately.

I sincerely hope this will not be necessary and that the payment will be completed without further delay.

Update:

Day 69, still no money

Update:

As of today, 70 days have passed since my initial withdrawal request (20 December 2025).

Two withdrawals submitted again on 18–19 February remain pending approval.

My account has been fully verified after 9 KYC rounds.

No specific approval timeline has been provided despite approximately 30 formal email exchanges.

Due to the prolonged delay and lack of licensing transparency, I have now submitted formal complaints to the relevant regulatory authorities for independent review.

I remain open to resolving this matter amicably once the withdrawals are processed.

Dear Szyman94,

We are pleased to inform you that your withdrawal request has been processed.

Kind Regards,

AmunRa

Dear AmunRa,

Thank you for your message.

However, the withdrawal is still marked as pending in my casino account and can still be cancelled from my dashboard.

This indicates that it has not been approved or sent to the payment provider yet.

Please clarify whether the withdrawal has been internally approved and provide confirmation of the actual payment release.

Kind regards,

Kamil

Update – positive movement

Finally, some positive news.

At around 11:00 today I received confirmation that both of my withdrawals were marked as "Completed", meaning the funds have officially left the casino’s system.

However, as of 17:05 today, the money has not yet been credited to my bank account.

I understand that international EUR transfers may require additional banking processing time, so I am hoping the funds will be credited tomorrow. It is worth noting that in the past, my previous withdrawals from AmunRa were always credited to my bank account on the same day they were marked as completed, which is why I am monitoring this transfer carefully

Given the length of this case (over 70 days since the initial withdrawal request), I am naturally monitoring the situation closely.

I sincerely hope this will not turn into a situation similar to a recent Trustpilot review from another Polish player who reported that his withdrawal was allegedly sent to a cryptocurrency wallet not belonging to him, despite requesting a bank transfer and not confirming any crypto wallet address during AML.

For now, I remain cautiously optimistic and will provide a further update once the funds are credited.

Thank you very mutch for mediation Casinoguru Team!

Thank You Martin!

Hello Szyman94,

I am happy to hear things are moving in the right direction. I will leave this complaint open for now, please keep us updated on any new developments.

Hello Martin,

Thank you for your message.

I can confirm that both withdrawals have now been successfully credited to my bank account. The total time from my initial withdrawal request (20 December 2025) until final crediting was 73 days.

While I am relieved that the funds have finally arrived, the overall handling of the case involved 9 KYC rounds, extended periods of inactivity, and a processing time that significantly exceeded the advertised 1–3 day timeframe.

Given the documented delay and administrative burden involved, I have now submitted a formal goodwill compensation request directly to the operator. I am currently awaiting their response.

For this reason, I kindly ask that the complaint remains open for a little longer until this matter is fully concluded.

Thank you again for your assistance and for monitoring the case.

Kind regards,

Kamil

Dear Szyman94,

thank you for your confirmation. I am happy to hear the funds have been credited to your account.

While we consider the core issue of your complaint to be resolved, as per your latest message, I believe it will be correct and transparent to let the casino offer their thoughts on the matter as well.

Dear Casino Guru,

We strive to process all documentation as quickly as possible, and we regret any inconvenience this wait may have caused.

Regarding players request for compensation or a refund, we have carefully reviewed players account and the circumstances provided.

Please be advised that, per our Terms of Service, the company is not eligible for a refund or financial compensation based on the following:

 

Verification Timelines: While we aim for efficiency, verification periods can fluctuate based on volume and security requirements; these delays do not constitute a breach of service eligible for reimbursement.

 

Service Satisfaction: General dissatisfaction with the website interface or user experience does not meet the criteria for a formal refund claim once services have been accessed

 

Kind regards,

AmunRa Casino Team

Dear Martin and Casino Guru Team,

Thank you for continuing to monitor this case.

I would like to clarify several factual points in response to the operator’s statement.

My compensation request was not related to dissatisfaction with the website interface or general user experience, as referenced by the operator. The request concerns the significant withdrawal delay and the repeated verification procedures required during the process.

For transparency, the key timeline is as follows:

-Initial withdrawal request submitted on 20 December 2025

-Final payment received after 73 days

-9 separate KYC verification rounds

-The first KYC request was initiated only after 16 days from the withdrawal request

-The operator previously informed me via email that each KYC verification round may take up to 10 business days (approximately 16 calendar days)

-Over 30 formal email exchanges were required to manage the process

Given these circumstances, the delay appears to be related primarily to the operator’s internal verification procedures and repeated KYC requests, rather than any action on the player’s side.

As the funds have now been received and the operator has confirmed that no compensation will be offered, I believe the case can be considered concluded.

I would therefore kindly ask Martin and the Casino Guru team to close this complaint, while noting that the withdrawal required 73 days to complete due to extended verification procedures.

Thank you again for your assistance and for monitoring the case throughout the process.

Kind regards,

Kamil

Dear Szyman94,

I am glad to hear that your issue has been, for the most part, resolved. However, I also fully understand your dissatisfaction with the whole situation. Longer delays are always unwelcome.

However, I'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation and I hope you won't be forced to message the Complaint Resolution Center again. However, if an issue arises, we are here to help!

Best regards, 

Martin