AmunRa Casino - Povlačenje igrača je odloženo.

To date still no news, I asked for information but I have not received any news

Ad oggi ancora nessuna notizia ho chiesto informazioni ma non ho ricevuto nessuna notizia

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

They replied to me today, apparently they've processed my withdrawal. I'll update Casino Guru as soon as possible if everything goes well.

oggi mi hanno risposto così sembrerebbe abbiano messo in pagamento il mio prelievo. Aggiorno quanto prima casino guru se tutto va a buon fine

To date nothing has been credited

Ad oggi nulla è stato accreditato

Dear player,

Thank you for the update. Could you please address my previous questions as well?

I look forward to your reply.

Best regards,

Attila

Proof of identity not required to date

my money no bonus

I've been playing for a short time but previous withdrawals are ok

The casino wrote me this email that for them if I understood correctly the withdrawal was credited

but when I check the transactions on the Postepay digital I don't find the credit of 73 euros

I have no credit in the month of May

Prova di identità non richiesta ad oggi

soldi miei no bonus

da poco che ci gioco ma prelievi precedenti ok

il casinò mi ha scritto questa e-mail che per loro se ho capito bene il prelievo è Stato accreditato

ma io controllando i movimenti sulla postepay digital l’accredito di 73 euro non lo trovo

nel mese di maggio non ho nessun accredito

Thank you very much for your response. Could you kindly provide your bank statement for the relevant period to help us verify that the funds have not yet been received?

You can send it to my email at attila.g@casino.guru.

Thank you in advance for your reply.

Since this date I have not had any more credit transactions, so as you can clearly see, the top-up of €73 has not been made and therefore the casino has not paid

da questa data non ho avuto più operazioni di accredito, quindi come si può ben vedere, io la ricarica di 73 € non c’è quindi il casinò non ha pagato

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Lelloxxx24,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite AmunRa Casino representative to join this conversation.

Dear AmunRa Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

Dear all,

We kindly inform you that we are investigating the matter and we will have updates for you as soon as possible.

Thank you for your patience and understanding.

Best regards,

AmunRa Team

Dear AmunRa Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification at your earliest convenience.

Thank you for your attention to this matter.

Dear Lelloxxx24,

Thank you for reaching out to us.

We are writing to formally inform you that your account has been permanently closed following a comprehensive compliance review by our risk department. This action was taken due to a breach of our platform rules, specifically in accordance with sections 9.3 and 9.4 of our General Terms and Conditions, which you accepted when creating your account:

9.3 We reserve the right from time to time to conduct a game play review/review the customer's betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.  

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:  

void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

Therefore, according to the aforementioned articles, your winnings have been voided.

Kind regards,

AmunRa Team

Commenting on your approach to betting is problematic because I believe yours is a real scam aimed at stealing money.

I don't understand how it's possible to create collusion on sports betting, but if you say so I believe it, on the other hand you are a serious and transparent casino that hardly steals.

after some time you take out article 9.3 and 9.4 where you expose your "reasonable doubt"

I repeat, if you believe that I cheated you in a sports bet, show me how it is possible. I WOULD BE THE FIRST IN THE WORLD. Otherwise, you remain a casino that steals, simple as that, there are no interpretations.

You're sending the message that you've double-checked, double-checked, double-checked, double-checked when you can, paid a withdrawal, and you haven't paid the next request. You should be ashamed.

I'm curious what he answers, casino guru I'm waiting

FOR YOUR FRIENDLY KNOWLEDGE YOU ARE VIOLATING ALL LAW REGULATIONS

I would like to point out an objective fact that makes the Casino's behavior unjustifiable.

I find it unacceptable that we are talking about "analysis" after MORE than a month.

This is my money (real deposits) and winnings obtained without the use of any bonus, which eliminates at the root any possible doubt about promotional abuse, undue advantages or alleged collusion.

Stressing that HYPOTHETICALLY, if only COLLUSION on standard sporting events were taken into consideration, it would be IMPOSSIBLE.

So the slots remain the last game I play but even here colluding is IMPOSSIBLE

I REITERATE that collusion on standard sporting events, played with real money and in complete autonomy, is technically impossible and devoid of any rationale for illicit profit.

I therefore wonder what an investigation that leads to the contested violation could be about?

On technical or access issues? If there had been a real irregularity, you would have detected it immediately, not after six weeks of silence. As previously mentioned, regarding sporting events or casinos? Impossible.

What is the financial damage done to the casino that leads to the confiscation of account funds? It's too easy to misappropriate other people's money by referring to two terms and conditions articles in your rules.

FIRST YOU DECLARED THAT YOU HAD PAID, THEN YOU DENIED THAT THERE WAS A WITHDRAWAL IN PROGRESS AND NOW THE THIRD VERSION YOU DO NOT PAY FOR COLLUSION ON SPORTING EVENTS WITH YOUR OWN MONEY!!!!

Any hypothetical justification has now lapsed.

Holding real funds for such a disproportionate amount of time is a blatant delaying tactic. CONFISCATION GOES BEYOND.

I request that CasinoGuru urge the casino to conclude this phantom analysis and proceed with the immediate crediting of my balance.

Commentare quello che è il vostro modo di porvi verso lo scommettitore è problematico perché ritengo la vostra una vera e propria truffa mirata a rubare i soldi

Io, non capisco come sia possibile creare collusioni sulle scommesse sportive, ma se lo dite voi ci credo d’altra parte siete un casino serio e trasparente che difficilmente ruba

a distanza di tempo tirate fuori l’articolo 9.3 e 9.4 dove esponete il vostro "ragionevole dubbio"

ripeto se voi ritenete che io vi abbia truffato in una scommessa sportiva mi dimostrate come sia possibile SAREI IL PRIMO NEL MONDO altrimenti, rimanete un casinò che ruba semplice semplice non ci sono interpretazioni.

State facendo passare un messaggio che voi avete ricontrollato, ricontrollato, ricontrollato, ricontrollato quando puoi avete pagato un prelievo e non avete pagato la richiesta successiva. Vi dovreste vergognare

Sono curioso di ciò che risponde, casinò guru rimango in attesa

PER CONOSCENZA STATE VIOLANDO TUTTE LE NORMATIVE DI LEGGE

Vorrei far presente un dato oggettivo che rende il comportamento del Casinò ingiustificabile

Trovo inaccettabile che si parli di '" analisi". dopo PIU’ di un mese

Si tratta di soldi miei (depositi reali) e vincite ottenute senza l’uso di alcun bonus, il che elimina alla radice ogni possibile dubbio su abusi promozionali, vantaggi indebiti o presunte collusioni

Sottolineando che IPOTETICAMENTE. se solo fosse presa in considerazione la COLLUSIONE su eventi sportivi standard, sarebbe IMPOSSIBILE

Quindi rimane le slot ultimo gioco sulla quale gioco ma anche qui colludere e’ IMPOSSIBILE

RIBADISCO che la collusione su eventi sportivi standard, giocati con saldo reale e in totale autonomia, è tecnicamente impossibile e priva di qualsiasi logica di profitto illecito.

Mi chiedo quindi su cosa possa vertere un’indagine che porta alla violazione contestata ?

Su dubbi tecnici o di accesso? Se ci fosse stata un’irregolarità reale, l'avreste rilevata subito, non dopo 6 settimane di silenzio. Come detto in precedenza su eventi sportivi o casinò ? Impossibile

Quale è il danno economico creato al casinò che porta alla confisca dei soldi in account ? Troppo facile appropriarsi indebitamente di soldi altrui facendo riferimento a due articoli di termini e condizioni del vostro regolamento

PRIMA AVETE DICHIARATO CHE AVEVATE PAGATO , POI AVETE NEGATO CHE C’ERA UN PRELIEVO IN CORSO E ORA LA TERZA VERSIONE NON PAGATE PER COLLUSIONE SU EVENTI SPORTIVI CON SOLDI PROPRI !!!!

Qualsiasi ipotetica giustificazione è ormai decaduta.

Trattenere fondi reali per un tempo così sproporzionato è una palese tattica dilatoria CONFISCARLI SI VA OLTRE

Chiedo che CasinoGuru solleciti il casinò a concludere questa analisi fantasma e a procedere all'accredito immediato del mio saldo.

Dear AmunRa Casino,

Please send me the specific behavior, you believe the player engaged in along with supporting evidence. Please also send me full game log where games the player played would be visible.

Thank you.

I would like to know how one can collude to win by playing casinos and sports and at the same time defraud the casino. Even if four of us play, the wife, husband, and children must explain to me how one can defraud a casino. The casino, whether it's on sports or on the casino, has a certain return that is easily demonstrable and publicly known.

Io vorrei sapere come si può colludere per vincere giocando su casinò e sport e nello stesso tempo truffare il casinò . Se anche giochiamo in quattro moglie marito e i figli mi devono spiegare come si riesce a truffare un casinò il casinò sia sullo sport che sul casinò ha un ritorno certo facilmente dimostrabile e di dominio pubblico

Dear Lelloxxx24,

We kindly inform you that your account has been closed after administrative decision.

Moreover, during the closure of your account, there were not any funds on your balance and also no pending withdrawals. The account closure happened on 23/6/2026 and your last withdrawal of your funds was completed on 4/5/2026. Your funds would be voided if you had balance inside but there was not balance on your account at the point of the closure.

For this reason, we believe that no proof is necessary to be sent and to focus on the administrative closure of the account that our casino has the right.

Also, regarding the amount that you are referring to, we have provided to you the ARN and RRN to locate the transaction and also taking into consideration the above screenshot that you provided to us, it could be possible that the payment is visible in the screenshot (in ss seems that you received 72,73 EUR on 4/5/2026) which matches with the funds of the withdrawal, probably there was a commission from the provider or something else.

In any ways, we have sent to you the tools to locate your transaction.

Dear Mirka,

Taking into consideration the above, if you still need to provide to you any information that will really help , please kindly inform us.

Thank you all for your help to try and resolve the matter.

Best regards,

AmunRa Team

Sorry, now you have changed the version again, yet another one

Now there's no money and the request for 70 euros has been processed. Are you right or are you doing this on purpose? How can you say you paid me when the amount of 70 euros isn't in the transactions? Closing my account is just a favor you did me. So to sum up:

IT SEEMS CLEAR TO ME THAT YOU STOLE 70 EUROS FROM ME. THERE ARE NO DOUBTS.

I WONDER HOW YOUR SYSTEM PROCESSED A WITHDRAWAL REQUEST OF 70 euros if they were not in the account???

I'M CURIOUS

Scusatemi ora avete cambiato nuovamente versione l’ennesima

ora non vi sono i soldi e la richiesta dei 70 euro è stata evasa . Ma voi siete centrati o lo fate di proposito? Come fate a dire che mi avete pagato che nei movimenti non c’è l’importo di 70 euro ? Avermi chiuso l’account è solo un favore che mi avete fatto . Quindi riepilogando

MI SEMBRA CHIARO CHE MI AVETE RUBATO 70 EURO DUBBI NON CE NE SONO .

MI DOMANDO IL VOSTRO SISTEMA COME HA FATTO A ELABORARE UNA RICHIESTA DI PRELIEVO DI 70 euro se non c’erano in account ???

SONO CURIOSO

I previously meant 73 euros as the amount of the withdrawal request

Intendevo in precedenza 73euro l’importo della richiesta prelievo

Dear AmunRa Casino,

Please send me proof of the payment with a visible tracking number.

Thank you.

Since some time has passed, and as soon as I filed a complaint with Casino Guru, they blocked me from accessing my account. If I remember correctly, but that's likely the case, the €72.73 credit was from the account balance, and the €73 request from the screenshot occurred first. What they're trying to do is pass off the payment of the account balance as the payment of the €73 withdrawal request. Coincidentally, the amounts are similar, but the transactions are two separate ones.

They didn't pay the 73 euros. EVERY TIME THEY FIND A DIFFERENT VERSION, THE PENULTIMATE IS COLLUSION AND THE LAST IS THE PEARL OF THE INVENTED WITHDRAWAL REQUEST. THERE IS NO MONEY IN THE ACCOUNT. COLLUSION HAS BEEN SET ASIDE FOR THE MOMENT. IN SHORT, THEY ARE FOOLING THE UNDERSIGNED AND THE CASINO GURU REPRESENTATIVE.

I'M SURE THEY WILL MAKE UP MORE EXCUSES TO MAKE ME LOOK GUILTY AND DUMB

Siccome è passato del tempo e appena aperto il reclamo a casinò guru mi hanno impedito di accedere all’account se non ricordo male ma è probabile che sia così l’accredito dei 72,73 era del saldo in account e la richiesta dei 73 euro da screenshot è avvenuta prima . Quello che intendono loro è far passare il pagamento del saldo in account come il pagamento della richiesta prelievo di 73 . Per coincidenza le cifre sono simili ma le operazioni sono due separate .

loro i 73 euro non li hanno pagati . OGNI VOLTA TROVANO UNA VERSIONE DIFFERENTE LA PENULTIMA LA COLLUSIONE E L’ULTIMA LA PERLA LA RICHIESTA DI PRELIEVO INVENTATA, I SOLDI IN ACCOUNT NON Ci SONO LA COLLUSIONE PER IL MOMENTO STATA MESSA DA PARTE IN SINTESI STANNO PRENDENDO IN GIRO IL SOTTOSCRITTO E IL RAPPRESENTANTE DI CASINÒ GURU

SONO SICURO CHE INVENTERANNO ALTRE SCUSE PER FARMI PASSARE DA COLPEVOLE E RINCOGLIONITO

Dear all,

After information that we had from our payments team, we can not provide any documents, however we can provide tracking ID info. We are providing you the information: RRN: 112548144467 and ARN: 09425336124112481444677.

Thank you for your cooperation.

Best regards,

AmunRa Team

Yes, we understood, but you didn't pay the 73 euros, and I've proven it to you. The money you requested doesn't change much. I think the 73 euros are now lost, either because of collusion, or because you claim you paid, or because you claim they're not there. I won't see them again, but I sincerely hope you come back as a casino with an even lower level of security. For me, YOU ARE WORTH A VOTE because you're not a serious or reliable casino, as demonstrated by the excuses you made up to be able to withhold 73 euros.

BAD BAD BAD

A ridaglie si lo abbiamo capito ma il pagamento dei 73 euro non lo avete fatto e ve l’ho dimostrato . Tanto cambiA poco i soldi della richiesta i 73 euro ormai credo siano persi ho per LA collusione o perché sostenete di aver pagato o perché sostenete che non ci sono non li rivedrò ma mi auguro con tutto il cuore che venite come casinò ancor più declassati come grado di sicurezza per me VALETE 2 COME VOTO perché non siete un casinò serio e né affidabile lo dimostra le scuse inventate per potervi trattenere 73 euro

MALE MALE MALE

Dear Lelloxxx24,

Please send me your bank statement from the full month of May - unedited original PDF as downloaded from your banking software with visible tracking numbers.

Thank you.

"> " target="_blank" rel="nofollow ugc noopener noreferrer"> miroslava.d@casino.guru I sent the PDF of the movements to this email address as I can't upload the PDF here.

 miroslava.d@casino.guru il PDF dei movimenti l’ho mandato a quest’email in quanto qui non riesco a caricare il PDF

Dear Lelloxxx24,

I haven't yet received the mentioned email with the requested document.

We are extending the timer by 3 days. Please, be aware that in case you fail to provide the requested evidence in the given time frame or don’t require any further assistance, we will reject the complaint.

Resent

Inviata nuovamente

If you haven't received it, the only thing I can do is publish the screenshots here on the forum, but I don't think they're good enough for you.

Please wait for updates on this matter.

se non ti è arrivata m’unica cosa che posso fare è pubblicare gli screenshot qui sul forum ma credo non ti vanno bene

Atte aggiornamenti in merito

Dear Lelloxxx24,

Thank you for providing the original PostePay statement. It shows a credit of €72.73 from MPAYOUT dated 4 May 2026, which closely corresponds to the disputed €73 withdrawal.

To determine whether this was the same transaction or a separate payment, please contact PostePay and ask them to trace the following identifiers:

ARN: 09425336124112481444677

RRN: 112548144467

Please provide their written confirmation showing the corresponding transaction date, amount and merchant or payment processor. If you maintain that the €72.73 credit came from a separate withdrawal or balance payment, please also provide evidence identifying that separate casino transaction.

Thank you for your cooperation.

So let me try to explain the situation better once again because it's most likely unclear. The withdrawal I requested of 73 euros occurred before the casino cleared the account balance of 72.73.

Coincidentally, the figures are similar, but there are two separate transactions. I collected 72.73, but they are unreasonably withholding 73.00, as already mentioned in this complaint, making up various excuses. If I ask the post office for the transaction ID, it will certainly correspond to the 72.73 credit.

The casino cleverly hides behind the crediting of the balance by saying that they have already paid but this is not the case.

The request for the 73.00 occurred before they blocked my access with the 72.73 in the account that came from a top-up of 75 euros.

Quwata is the reality of the facts and the casino is holding back my money with various excuses as rereading the chat shows.

I take it for granted that the TRANSACTION ID CORRESPONDS TO 72,73 but if you ask the casino for my account history from 30 days before the withdrawal request you realize that they are taking me and you at casino guru for a ride.

I kindly ask Casino Guru to make available the above information as proof of the casino's bad faith and related lack of transparency.

Allora cerco di spiegare meglio ancora una volta la situazione perché molto probabilmente non è chiara . Il prelievo da me richiesto dei 73 euro è avvenuto prima che il casinò saldasse il saldo in account di 72,73.

Per coincidenza le cifre sono simili ma le operazioni sono due e sono separate . Io ho riscosso 72,73 ma loro si stanno trattenendo senza motivo 73,00 come già fatto presente in questo reclamo senza motivo inventando varie tipologie di scuse . Se io richiedo alle poste l’ID della transazione sicuramente corrisponde all’accredito di 72,73.

Furbame il casinò si nasconde dietro all’accredito del saldo dicendo che hanno già pagato ma non è così .

la richiesta dei 73,00 è avvenuta prima che mi bloccassero l’accesso con i 72,73 in account che derivavano da una ricarica di 75 euro .

Quwata è la realtà dei fatti e il casinò sta trattenendosi i miei soldi con varie scuse come rileggendo la chat si evince .

Io da per corredo che l’ID TRANSAZIONE CORRISPONDE A 72,73 ma chiedere al casinò la cronologia del mio account da 30gg prima della richiesta prelievo vi rendete conto che sta prendendo in giro me e voi di casinò guru.

Chiedo cortesemente a casinò guru di farsi mettere a disposizione quanto detto sopra a dimostrazione della malafede del casinò e della relativa non trasparenza

Dear AmunRa Casino,

Thank you for providing the ARN and RRN. The player’s PostePay statement confirms receipt of €72.73 from MPAYOUT on 4 May 2026. However, the tracking identifiers alone do not establish whether this credit settled the disputed €73 withdrawal or represented a separate account-balance payment, as claimed by the player.

Please provide the player’s complete account and cashier ledger covering 1 April to 30 June 2026, showing all deposits, bets, balance adjustments, withdrawals, and account balances. For every withdrawal, please include the internal transaction ID, request date, gross amount, status, completion date, and associated ARN/RRN.

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mirka,

We kindly inform you that we have forwarded the request to our relevant team and we will have updates for you as soon as possible.

Thank you all for your patience.

Best regards,

AmunRa Team

Dear AmunRa Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide the requested evidence earliest convenience. Thank you for your attention to this matter.

We are extending the timer by 7 days. If the casino fails to provide sufficient cooperation leading to resolution of the complaint in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

Please be informed that we have forwarded your request for the required data to the relevant internal department.

We are currently awaiting their response and have sent a follow-up request to expedite the process.

We sincerely apologize for the delay and appreciate your continued patience.

Best regards,

AmunRa Casino Team

Dear AmunRa Casino,

Please provide update on the case as soon as possible.

Thank you.

Dear Mirka,

We inform you that we have sent to you an e-mail regarding the matter. Please, kindly check.

Thank you.

Best regards,

AmunRa Team

Nothing is published here??

Qui non viene pubblicato nulla ??

Dear Lelloxxx24,

We have reviewed the casino’s transaction report together with your PostePay statement. The report records only one €73 withdrawal, which was requested on 7 April and completed on 4 May. Your statement shows a corresponding €72.73 credit from the casino’s payment processor on the same date.

The report does not show a separate withdrawal or balance payment corresponding to the €72.73 credit. Therefore, the available evidence indicates that this credit was the disputed withdrawal, with a small difference of €0.27.

As the payment appears to have been received, I must reject and close the complaint.

Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

If you disagree with our decision, feel free to contact the Anjouan Gaming Authority (https://casino.guru/licensing-authorities/comoros-license) and submit a complaint to them.

You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

Best regards,

Mirka Dubasova