Art Casino - Račun igrača je zatvoren i sredstva kasne.

On 15 February 2025, I opened my ArtCasino account. I verified my email address, made my first deposit and started using the casino, mainly playing live roulette. I then placed a few sports bets. After about three days of using my account, I wanted to make my first withdrawal. Unfortunately, my withdrawal did not go through. The next day, I couldn’t log in to my account; I received a message stating that my account had been deactivated, and there was around €90 in my account. Unfortunately, in the chat I was only told that I had been accused of having a second account, which is obviously not true. I only have one ArtCasino account; I have never opened another one. There must have been some sort of error in their system, and the casino isn’t replying to my emails. There’s about 90 euros left in my account. Perhaps you’ll be able to help me fight the casino to get my money back.

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Dear danak88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

• no, it is imposiiblbe

Could you please advise if you have passed the KYC verification?

• They don't want any verification from me I didn't reciveany amail about that

Have you accumulated your winnings with or without an active bonus?

• I didn't claim any bonuses for my account

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Additionally, have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Thank you for your patience and cooperation.

i havent't use any vpn

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue as well? 

I can't do that for one simple reason: the casino isn't replying to my emails. I've sent three emails asking about this situation, but I haven't received a single reply. 

Thank you for your reply. I am sorry to hear that the casino is not responding to your emails. Could you please share the emails you have sent to the casino?

Thank you once again for your patience and cooperation.