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My withdrawal is delayed; the 3-day timeframe has passed, and I still haven't received my money. In fact, the funds should have been in my account yesterday, but the payment site's KYC verification is buggy. That said, I waited patiently after approval, but I’d like your help again to get this withdrawal finalized. Thanks in advance!

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Dear dsdasd,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Plus, there’s a 72-hour deadline for the listing to stay on the site, but it’s already been 4 days! If it were a 14-day listing, it should still be on the site! So it’s not normal for a 14-day listing to be on a site that sets a 72-hour deadline! Besides, it’s absurd to have to wait 14 days to receive a payment!

Mais existe um prazo, estar no site 72 horas, mais já se passaram 4 dias! Se esse fosse o caso de 14 dias, deveria estar no site! Então não é normal 14 dias em um site que dar um prazo de 72 horas! Além disso é um absurdo aguardar 14 dias para receber um pagamento!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dsdasd,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas