Awintura Casino - Povlačenje igrača je odloženo.

I am writing to you to claim payment of my outstanding withdrawal in the amount of ARS 200,000.

I have met all the platform's requirements and correctly requested a withdrawal of my earnings. However, the withdrawal has remained "in process" for several days now, and each time I contact support, I receive only generic responses, without a concrete explanation or an estimated date for when the money will be credited.

I request that you process my withdrawal of ARS 200,000 immediately or inform me in writing of the specific reason for the delay.

Me dirijo a ustedes para reclamar el pago de mi retiro pendiente por un monto total de ARS 200.000.

He cumplido con todos los requisitos exigidos por la plataforma y solicité el retiro de mis ganancias de forma correcta. Sin embargo, el retiro continúa figurando "en proceso" desde hace varios días, y cada vez que me comunico con el soporte recibo únicamente respuestas genéricas, sin una explicación concreta ni una fecha estimada para acreditar el dinero.

Solicito que procesen mi retiro de ARS 200.000 de manera inmediata o que me informen por escrito el motivo específico de la demora.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear David2026,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru