Baji Casino - Igrač se suočava sa problemima sa kašnjenjem u depozitu.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you successfully deposited in the casino previously, using this payment method?
• Could you please share the full hash of the transaction so we may independently verify that the transactions were successful?
• Did you deposit in the cashier section in your player account?
• If you didn't, can you confirm that you used the correct address provided by the casino to transfer the funds?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Attila

13-06-2026

Todays update

​My recent interactions with the support team have been extremely unprofessional:

​Baseless Allegations: The support team is claiming my deposit slip was 'already approved' on another site, but they have failed to provide a single piece of evidence or a specific transaction reference to support this.

​Delay Tactics: When I demanded proof of their claim, they simply told me they have forwarded my file for a 're-check' without giving me any timeline or ticket ID.

​My Proof: I have already provided a clear video of my transaction and the official TxID, which proves the funds were sent to this platform.

​As a Legend-tier player with 3 years of history, I find these stalling tactics unacceptable. I request CasinoGuru to force the casino to provide evidence for their claims or process my deposit immediately.

Simply they are saying again and again that your slip is already approved on other site ( jeetbuzz).

Please help me because i know they cannot provide me jeetbuzz deposit details etc which they are saying again and again. Because this is impossible.

Also attaching their todays cs chat response.

Despite my continued follow-up, the casino is still giving me the same stalling response: that they are 'confirming with the merchant.'

​Same Script: The support team is repeating the exact same unsubstantiated claim that my deposit was 'already approved' elsewhere, despite me having provided clear TxID and video evidence that it was not.

​Lack of Progress: 'Confirming with the merchant' has become a generic excuse to keep me waiting for 4 days.

​The Reality: The merchant's report is clearly based on a system error or a mismatched transaction record, which the casino is refusing to manually override or investigate properly.

​I have done my part by providing all technical proofs. I request CasinoGuru to inform the casino that 'waiting for the merchant' is not an acceptable resolution for a transaction that has been proven valid via blockchain records."

Please help me

Regarding my ongoing dispute with BJ, I have identified a critical piece of evidence that proves the platform's fraud:

​My deposit request on BJ was generated at 10:12:55. The platform claims these funds were "approved" on JeetBuzz at the same time.

They cannot provide me deposit request before my request because this is my payment.

I am with this company with almost 3 years continously play. I believe their are only two possibilities i-e

1.Their is a systematic glitch which their team still not manually checked

2. If the company hai third party merchant which is possible because they said me its approved on jeetbuzz. Their merchant fraud by making request of deposit after my deposit request.

​The platform merchant deliberately mapped my funds to a JeetBuzz request created by someone else (or an agent) to manipulate their internal records.

​I never created any request on JeetBuzz, and the platform is refusing to provide the Session Logs/Device ID for that request to avoid exposing the collusion.

​My payment was sent from my own verified account, yet they are using this "cross-platform diversion" as a tactic to steal my funds and close my case.

​Please demand that BJ provides the Request Creation Timestamp and Session/Device logs for the JeetBuzz transaction. This will confirm that the deposit was not initiated by me and was misappropriated by their merchant.

I am so much stressed because it means to much money to me

Please help

Now whatsapp agent not responding and cs chat agent clearly repeating same things. They are even now not considering my requests

Please help me i cannot afford my this loss

Screenshots of whatsapp msg and cs chat attached

Subject: Formal Complaint - Evidence of Internal Misallocation and Manual Override - Case D00971590107

​"I am submitting this formal update regarding my deposit of 1,559 USDT, which has been misappropriated by the platform. I have clear, time-stamped evidence that this is not a system error, but a case of internal fraud/misallocation by the merchant/support team.

​Timeline of Events:

​10:13 PM (2026-06-09): I initiated the deposit request via the Baji99 platform, generating Order Number: PAI20260610011309994865. This establishes my priority and legal right to this transaction.

​Post-Initiation: I contacted Baji99 support (Agent: Liam) and shared my transaction slip to expedite the verification process.

​Official Acknowledgement: The agent confirmed receipt of my details, assigned Case Number: D00971590107, and explicitly stated that the team was checking the transaction and it would be credited within an hour.

​The Fraudulent Act: Despite this commitment, my request was subsequently marked as 'Rejected'. It is impossible for a system-generated request, initiated first-in-time, to be rejected unless a Manual Override was performed by the staff or merchant to divert the TXID to a different account (JeetBuzz).

​My Position:

​Priority Violation: As I initiated the request at 10:13 PM, any subsequent approval of this TXID on another account by the same merchant constitutes internal fraud/misallocation.

​Admission of Responsibility: By assigning a formal Case Number (D00971590107) and promising a credit after checking, Baji99 acknowledged their responsibility to process this specific transaction.

​Request for Audit: I demand an independent audit of the logs for Order PAI20260610011309994865. Specifically, I want to know which agent performed the 'Manual Override' and why a priority request was bypassed in favor of a later manual entry.

​The casino's attempt to deflect by claiming 'TXID priority' is invalid because they failed to lock the transaction upon my initial 10:13 PM request. I hold Baji99 responsible for the security of the payment proof I shared with their official support team. I request a full refund/credit of 1,559 USDT to my account." Attachement of chats and deposit requests

Dear sir/ madam

I am so much sad to not hear from your site since 5 days. I am waiting for your response today as a working day monday but no response.

I have sent you every screenshot every details you required in advance.

Today also i contact bj baji site chat they straight forwardly said this is already aprroved

When i ask him to send me screenshot of slip deposit where it is deposited they said i dont have

I said again please do manual audit of this transaction because it is merchant third parties fraud. He said i told you what managment told me to clear you.

I am soo depressed now and and have no hope to get back my hard earned money

Helo today i Contact again to bj baji company cs chat. And then share their response to email department. Screenshot of chat with their department attached with this thread. They dont even want to listen.

And i am feeling like in a depression why i deposited my this hard earned money

Look after asking for manual audit by bj again and again today My account has been maliciously suspended after I initiated this complaint. This is a clear attempt to block my access to funds and evidence. I request you to mark this as an 'Urgent Retaliatory Action' by the casino."

I am legend ties player using this id for 3 years with all kyc complete. But these fraud suspend me today.

Screenshot attached

Hello.

They blocked my account saying kyc verification required. I am attaching screenshot of kyc already verified more than years back. These are doing clear scams and taking merchant site and dont want to listen and clarify the truth

Hello today update.

They unblocked my gaming account on this condition that i dont share the deposit slip( which they think is already used by me on other company and i am doing fraud according to him)

And they warn me if a share slip again on cs chat your gaming id will be permanently inactive.

Simply they restrict me which i demanded again and again that merchant third party is doing fraud by manual override. But they dont want to listen and see my proof.

Hoping to get fair audit to get my funds back legally

Hello,

Before we continue, I need to address the number of messages being posted in this complaint.

Please refrain from posting multiple consecutive updates unless you have new and significant evidence directly related to the case. We understand that this situation is stressful, but repeatedly posting messages, screenshots, and theories about what may have happened does not speed up the investigation. In fact, it can have the opposite effect.

As you can see from the complaint timer, we have up to 7 days to respond. While we always aim to reply as quickly as possible, every additional message must be reviewed, which increases the amount of material that needs to be processed before we can proceed. The more excessive and repetitive updates are posted, the longer it may take for both us and the casino to review the case efficiently.

For this reason, I kindly ask you to wait for our response after providing the requested information and only submit further messages if you have important new evidence that has not already been shared.

Regarding your case, could you please clarify whether you have ever had an account with Jeetbuzz? If yes, please check that account and let us know whether this deposit, or any deposit of a similar amount, was credited there. If possible, please provide screenshots of your Jeetbuzz deposit/transaction history covering the relevant period.

Thank you for your cooperation. I look forward to your reply.

Regarding your question, I would like to clarify that I do have an account with Jeetbuzz, but I have never made any deposit to jeetbuzz. My deposit transactions are only associated with my Baji99 account. Please let me know if you need any further information from my side."

Infact their agent told me to please open your jeet buzz account and check their may be the network glitch make your deposited over their. Then on 10 january i recovered my jeetbuzz password again and open jeetbuzz id to check their. Their i contacted chat. Their cs chat agent told me how this is possible that you create deposit on baji and get in jeetbuzz. They said please contact bj where you make deposit.

And one more proof i open jeetbuzz usdt deposit option on 10 january. Same recieving merchant adress is showing that is on baji99. Then for a try I also create a request of same amount on 10 january their to check for a chance. But it is impossible to approved their on jeet buzz. Because my order id only belongs to baji99.

The main conclusion after a week of reasearch is that

I made request on 10.13pm already shown then on 10.18pm i share slip to cs chat to agent liam for urgent approval. They or any third party merchant manually override my slip and and at 10:44pm my deposit got rejected. Reason this slip is already approved.

Point to notice. If i made deposit request on 10:13pm. It is impossible to a system to detect any request before my request unless it is manually overrided.

I asked for this thing 100 times to casino that please show me deposit details where it is done. Or request them many times please make manual audit for this from baji99 authorities not from merchant. But they blame me as a fraud thats it

Required jeetbuzz id screenshots attached

Regards

I will show you how these fraudlent company baji and jeetbuzz manipulating.

Same agent who investigated my baji issue ismail and haseeb are on jeetbuzz chat today. On baji this haseb and ismail agent confirming me that this deposit approved on other company and now on jeet buzz same agent is saying me this slip is used on other account. Means if i go to baji they say its approved on jeetbuzz. If i go to jeetbuzz they say its approved on baji.

Totally fraudlent stolen money case

Screenshot of jeetbuzz chat attached

Hello team today baji99 casino permanently in active my account saying that this is not recoverable and they also inactive my jeetbuzz account which is not having a single deposit

They did this to cover their fraud and they have no answer of their fraud

Screenshots attached

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thankyou casino guru and i am very hope full my issue will be audit successfully and get resolved

Regards

Dear Waleedashraf,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Baji Casino to join this conversation and assist in addressing the complaint.

Dear Baji Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Stefan,

Since Baji Casino has less than 24 hours left to reply and has chosen to remain silent, it is clear that their standard CS is avoiding this.

As I mentioned, the front-line CS chat agents are the ones who trapped me, messed up, and suspended my account to cover up the merchant's error.

I request you to please escalate this directly to the Casino’s Higher Authority / VIP Management. No higher management wants to lose a high-tier, loyal VIP player over a merchant glitch. They need to intervene directly because standard support will only ignore or stall this case.

Thank you,

Waleed Ashraf

Dear Stefan,

Please look at the attached screenshot. This is the CS chat support telling me that my deposit slip was "already approved elsewhere" and blindly accusing me of fraud without providing any single proof. They are even shamelessly asking me to create a new account and leave my fraudulent amount 1558.12 usdt behind.

This proves my point 100%: front-line CS agents are just repeating a script to cover up the merchant's fraud. They have closed my case on their level and will never help.

The only solution now is the Higher Authority / VIP Management. They need to audit the merchant's backend because front-line support is completely compromised.

Thank you,

Waleed Ashraf

Dear Stefan,

​Please see the attached screenshots.

​I have already escalated this formal complaint directly to all licensing and compliance bodies, including Curacao eGaming, Anjouan Gaming, and Northern Lights Ltd. Despite sending them clear, time-stamped blockchain evidence of this 1,559 USDT misappropriation, there has been no direct breakthrough because standard support is blocking communication.

​Casino Guru is officially my last hope.

​Since the casino's front-line CS chat has completely locked me out and accused me without proof, only your intervention with their Higher VIP Authority can bring justice here. Please do not let them slip away with this timer.

​Thank you,

Waleed Ashraf

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello dear stefan

In this thread above i briefly explain you everything that i dont think baji casino will reply unless you contact with higher authorities. If higher authority only manual audit my case it will be solved in minutes

Please help me

Dear stefan

Its been more than 10 days now you are waiting for baji casino but they are not answering. I requested you earlier in this thread please contact to baji higher authorities to review my case.

As i know according to casino guru policy if they still not reply in next 4 days. After 2 weeks waiting you will close this case as unresolved

Please this is not a solution of my case because casino guru is my last hope. I already told you and shows you the screenshots that already i done my complaints to licensing authorities aswell but no answers.

Please review my request to contact high officials of baji. Because i have no access to contact them.

I hope you understand me

Regards

Waleed Ashraf

Dear Stefan,

​I am writing to express my deep disappointment regarding how my case is being handled. I have waited for almost a month, providing absolute and undeniable proof—including live videos and the official blockchain transaction hash—of the 1558 USDT deposit fraud committed by Baji Casino's third-party merchant.

​I repeatedly requested you to escalate this matter to the higher authorities at Baji Casino who actually have the power to conduct a manual audit. Instead, it seems like two weeks of waiting are going to be wasted because you are going to close this complaint today with a generic, formal copy-paste message.

​As a high-roller, Legend-tier player with a flawless history of massive transactions on this network, seeing a legitimate claim dismissed without a proper internal audit is incredibly disappointing. I expected a thorough investigation into a clear case of merchant theft, not a standard automated response to shut down the case.

Dear Waleedashraf,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru