Baloo.bet Casino - Povlačenja igrača su odložena i u toku je pregled.

Hello,

I would like to submit a complaint regarding Baloo.bet and the ongoing delay of my withdrawals.

I currently have 8 pending withdrawals totaling €7,850:

7 withdrawals of €1,000

1 withdrawal of €850

After requesting the withdrawals, I fully cooperated with every verification request made by the casino.

The verification steps I completed include:

Account verification

Identity document submission

Additional identity verification

Selfie verification

Proof of identity and supporting documents

Full video verification requested by the Finance Department

The video verification required me to:

state my full name and the current date;

confirm the video was being recorded for Baloo.bet verification;

show my surroundings;

wave my hand in front of my face;

show my identity document;

show a handwritten note with the date and the casino name.

I completed and submitted the requested video verification immediately.

After submitting the video, I received written confirmation from the casino that the video had been forwarded to the relevant department and that my verification process would continue.

At this moment:

all requested verification procedures have been completed;

the casino has received all requested documents;

my withdrawals remain pending.

My concern is that the verification process has been repeatedly expanded with new requirements, despite my full cooperation at every stage.

I am not refusing verification and I have complied with every request made by the casino. I am simply asking for:

Confirmation that my verification is complete.

A clear timeframe for processing the pending withdrawals.

Payment of the outstanding withdrawals totaling €7,850.

I can provide all supporting evidence, including emails, screenshots, verification requests, and proof of submitted documents.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Luci030502,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification since the submission of the video?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your most recent communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas