Baloo.bet Casino - Povlačenje igrača je značajno odloženo.

I would like to submit a complaint regarding a significantly delayed withdrawal from Baloo.bet.

I submitted my first withdrawal request on 7 July 2026. The withdrawal remained pending for approximately 20 days and was eventually rejected on 27 July 2026.

The casino informed me that the withdrawal had been rejected due to technical issues on their side and instructed me to submit a new withdrawal request. I followed their instructions and submitted another withdrawal on 27 July 2026.

Unfortunately, this second withdrawal has still not been processed.

I have contacted the casino several times by email at vip@baloo.bet asking for an update. Each time, I received essentially the same response – that my case had been forwarded to the financial department. However, no actual progress has been made, and I have not received any specific explanation as to why the withdrawal is taking so long or when I can expect to receive my funds.

Therefore, although the current withdrawal request formally dates from 27 July, I have effectively been waiting for the same payment since 7 July 2026. The first request was cancelled by the casino itself due to a technical issue, after which I immediately followed their instructions and submitted the withdrawal again.

I would also like to provide some important context regarding my account and verification.

My account was fully verified a long time ago. In fact, I previously experienced significant difficulties with Baloo.bet during the verification and withdrawal process, which led me to submit a complaint against the casino here on Casino.Guru. After some time, that issue was successfully resolved and my funds were eventually paid out.

After the previous complaint had been resolved, I was convinced that there would be no further issues with my already verified account or with future withdrawals.

This is why I genuinely do not understand what the problem is this time. Baloo.bet has not informed me of any verification issue, investigation, account restriction, breach of the Terms and Conditions, or any other reason that would prevent my withdrawal from being processed.

My account remains open and fully accessible, and I continue to receive promotional offers from the casino on a daily basis. Despite this, my withdrawal remains pending, while every time I contact the casino I am simply told that the matter has been forwarded to the financial department, without any specific explanation or timeframe for payment.

I have attached screenshots showing the casino's explanation that the first withdrawal was rejected because of technical issues, and my communication with the casino.

For reference, below is the link to my previous Casino.Guru complaint against Baloo.bet, which was ultimately resolved and the funds were paid:

https://casino.guru/complaints/baloo-bet-casino-player-s-withdrawal-has-been-unjustifiably

I would therefore appreciate Casino.Guru's assistance in contacting Baloo.bet and helping me obtain my withdrawal. From my perspective, I have done everything requested by the casino, my account has been verified for a long time, and I have received no explanation for the current delay. I have effectively been waiting for the same payment since 7 July 2026, which is now more than a month.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your pending withdrawal?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila