BassBet Casino - Igrač tvrdi da mu je isplata odložena.

I requested three €500 withdrawals from Bassbet Casino, along with an additional €1700 in account balance. I've been waiting for almost a week for these transactions to be processed and am only getting the runaround from support (email and live chat).

https://bassbet.com/de/

Ich habe bei dem Casino Bassbet 3 mal 500€ als ausstehende Auszahlung beantragt. Und weitere 1700€ also Guthaben. Ich warte seit fast einer Woche auf die Bearbeitung der Transaktionen und werde vom Support (Mail und LiveChat) nur vertröstet.

https://bassbet.com/de/

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Dear Koenig,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay, then I'll wait. I requested my payouts on April 18, 2026.

Alles klar dann warte ich, meine Auszahlungen habe ich am 18.04.2026 beantragt

Hello,

Unfortunately, the status has not changed.

I have been waiting for 2 weeks for 3 x €500 payouts and still have €3650 in credit.

I haven't been with Bassbet for very long, but I've already made deposits and withdrawals without any problems.

This time nothing happened, and I tried several times to find out something via live chat or email.

As I have read in other complaints, this seems to be Bassbet's tactic.

Hallo,

es hat sich leider nichts verändert am Status.

ich warte seit 2 Wochen auf 3x 500€ Auszahlungen und habe noch 3650€ so als Guthaben.

ich bin noch nicht so lange bei Bassbet aber hab schon ab und zu ohne Porbleme ein und Ausbezahlt.

diesmal passiert garnichts und ich habe etliche Male den Livechat oder per Mail versucht etwas in Erfahrung zu bringen.

wie ich in anderen Beschwerden gelesen habe scheint dies wohl die Taktik von Bassbet zu sein.

Dear Koenig,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Unfortunately, the status has not changed.

I have been waiting for 2 weeks for 3 x €500 payouts and still have €3650 in credit.

I haven't been with Bassbet for very long, but I've already made deposits and withdrawals without any problems.

This time nothing happened, and I tried several times to find out something via live chat or email.

As I have read in other complaints, this seems to be Bassbet's tactic.

Hallo,

es hat sich leider nichts verändert am Status.

ich warte seit 2 Wochen auf 3x 500€ Auszahlungen und habe noch 3650€ so als Guthaben.

ich bin noch nicht so lange bei Bassbet aber hab schon ab und zu ohne Porbleme ein und Ausbezahlt.

diesmal passiert garnichts und ich habe etliche Male den Livechat oder per Mail versucht etwas in Erfahrung zu bringen.

wie ich in anderen Beschwerden gelesen habe scheint dies wohl die Taktik von Bassbet zu sein.

Here are a few excerpts.

My account is probably verified, or at least it didn't need to be until now.

I've been waiting for over two weeks and as you can see, nothing has happened.

Hier ein paar ausschnitte.

meine Konto ist wohl verifiziert bzw musste es bis zum jetzigen Zeitpunkt nicht.

ich warte ja seit über 2 Wochen und wie Ihr seht ist nichts passiert

Everything OK?

Alles in Ordnung?

Dear Koenig, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Karla,

Thank you for your message.

I will gladly answer your questions:

I have successfully made withdrawals before.

I haven't had to complete a KYC verification yet.

I achieved my winnings without an active bonus.

I played casino games, not sports betting.

I will post screenshots of the communication with the casino regarding the delayed payout here.

Thank you for your support.

Best regards

Liebe Karla,

vielen Dank für Ihre Nachricht.

Gerne beantworte ich Ihre Fragen:

Ich habe bereits früher erfolgreich Auszahlungen vorgenommen.

Eine KYC-Verifizierung musste ich bisher nicht durchführen.

Meine Gewinne habe ich ohne aktiven Bonus erzielt.

Ich habe Casinospiele gespielt, keine Sportwetten.

Die Kommunikation mit dem Casino bezüglich der verzögerten Auszahlung werde ich hier als Screenshots posten.

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

Nothing ever happened after that, and this is one of 20 attempted contacts with the same apologies and delays.

Danach ist nie etwas passiert und das ist einer von 20 versuchten Kontaktaufnahmen mit den selben entschukdigungen und verzögerungen

The same thing is always sent via email:

Iulia (Bassbet)

May 3, 2026, 13:20 OEZ

Good afternoon Philipp,

Thank you for contacting our Bass Bet customer service.

Each withdrawal request is processed according to the finance department's work schedule. Once it is complete, you will receive a notification to your email address. We kindly ask for your patience and a little more time. Thank you for your understanding and we apologize for any inconvenience.

If you have any further questions, please contact us by email. support@bassbet.com or via live chat.

Best regards,

Hier auch per Mail immer das selbe:

Iulia (Bassbet) 

3. Mai 2026, 13:20 OESZ 

Guten Tag Philipp, 

vielen Dank, dass Sie sich an unseren Bass Bet Kundendienst gewendet haben.

Jeder Abhebungsantrag wird gemäß dem Arbeitsplan der Finanzabteilung bearbeitet. Sobald dieser abgeschlossen ist, werden Sie eine Benachrichtigung an Ihre E-Mail-Adresse erhalten. Wir bitten Sie um etwas Geduld und darum, noch ein wenig zu warten. Wir danken Ihnen für Ihre Geduld und entschuldigen uns für die Unannehmlichkeiten.

Wenn Sie weitere Fragen haben, kontaktieren Sie uns per E-Mail support@bassbet.com oder per Live Chat.

Mit freundlichen Grüßen,

Dear Koenig,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Koenig,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the BassBet Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a BassBet Casino representative to join this conversation and participate in resolving this complaint.

Dear BassBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Koenig,

Thank you for reaching out to us.

We are sorry to hear about your frustration.

Kindly be informed that your requests have been forwarded as priority and we expect the finalization of the transactions in the nearest time.

We thank you for your understanding.

Kind regards,

Bassbet Team

Thank you for the quick response. However, nothing has happened.

Kind regards

Vielen Dank für die schnelle Rückmeldung. Jedoch ist nichts passiert.

freundliche Grüße

Dear BassBet Casino,

Thank you for joining the complaint and informing us that the withdrawal will be processed in the near future.

Please let us know once there is any update regarding this case. Thank you.

Unfortunately, of the last 3 payouts, each of €500, only 2 have arrived in my account, even though all 3 were approved!

Please clarify.

Leider ist von den letzten 3 Auszahlungen, jeweils 500€ nur 2 auf meinem Konto angekommen, obwohl alle 3 genehmigt wurden!

Bitte um Klärung

Here is a picture of the two payouts that have arrived in my account and the three that are supposedly already completed.

Hier ist ein Bild von den beiden Auszahlungen die auf meinem Konto angekommen sind und die drei die angeblich schon fertig sind

Dear Koenig,

thank you for your reply.

Please be informed that 3 withdrawal requests have been complete on the 09.05.

Furthermore, please note that it may take up to 3 days until the funds are credited to your account, depending on your payment provider.

Additionally, please be informed that your new requests have been forwarded as priority.

Thank you for your understanding.

Kind regards,

Bassbet team

Dear Koenig,

Please note that the withdrawal may take up to 3 days to be fully processed.

Let us know whether you received the third withdrawal within the above-mentioned time frame or not. Thank you for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Koenig,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor