BassBet Casino - Igrački račun je zatvoren nakon dobitaka.

Seems like all the casinos with this owner closes accounts for winning players. I have been gambling with high stakes on Bassbet lately after becoming VIP there. They have been giving me good freebets for my losses. When I finally got a win they have now closed my account! My winnings was with raw balance. I am not sure about the exact amount as I had some pending withdrawals etc. I just have to out in a number until they open it.

When I try to login it says my account is under review. But they told me on mail that it is closed. And they do not reply when I ask about withdrawing my remaining funds.

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Dear Norwegiangambler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• How long have you been a player at this casino, please?   

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

I made my account in the summer and played regularly. They contacted me to become VIP pretty fast. I had been losing pretty much to begin with. It was in October I was blocked.

I mostly do sports betting, but I like to play some casino aswell. Most of the winnings was from sports. But I had been losing a lot before I won. On my losing streak they gave me many bonuses.

I have not been asked to upload any verification documents and it is not possible now with my closed account. I can verify without a problem if they ask me to.

Dear Norwegiangambler,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Sent! Today is the first day something is happening. They asked for more verifiction documents, selfie etc. The account is still closed. Over 1 month now before they start asking for documents, they just keep dragging time

Dear Norwegiangambler,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear Norwegiangambler,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from BassBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear BassBet Casino,

Please provide detailed information regarding the player’s issue. We need clarification on the verification process, as the player's account is closed and no documents were requested.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear All,

Thank you for reaching out to us.

Please be informed that the player’s account has been closed following an administrative decision.

We have already contacted the player privately to request their bank details or cryptocurrency wallet address.

The payment of the remaining balance prior to the account closure was successfully completed yesterday 12/12/2025.

Please note that the funds may take approximately 3 to 5 business days to be credited to the account, depending on the payment provider.

Should you require any further information, please do not hesitate to contact us.

Kind regards,

Bassbet Casino Team

No, I am sure I had more balance than 2250 dollar. Let me log in to prove my winnings. If not you could just pay a random amount. I am pretty sure I had some pending withdrawals to my revolut too. Let me log in to see! I will not use my account more anyway.

I btw have screenshot of winning 130k on one bet on 19. october. So just stop trying to scam me.

Dear BassBet Casino,

thank you for your response.

There appears to be a discrepancy between the balance the player believes was on the account and the amount you state was paid out. To clarify the situation, I kindly ask you to confirm the following:

1. Was the entire account balance paid out to the player?
2. If not, what amounts, if any, are still pending?
3. Please provide the payment method, transaction date, and reference for all payouts.

Norwegiangambler, you mentioned having screenshots of your winnings, including the one from October 19. Could you please upload these for review, so we can compare with the casino’s records and clarify the situation?

Once I have all the requested information, I will review the case and advise on the next steps.

Dear Samuel,

We can confirm that the full balance was paid out to the player.

We have sent you an email detailing all withdrawal requests successfully submitted by the player from 19 October (the date the player won NOK 130,000), as well as the final withdrawal processed after the account closure.

These transactions together confirm the full payout of the player’s balance.

Thank you for your patience and cooperation.

Best Regards,

BassBet Casino Team

I want the details aswell

Dear BassBet Casino,

Thank you for your update and for confirming that the full balance has been paid out to the player. I appreciate your prompt clarification and cooperation.

Dear Norwegiangambler,

Could you please confirm once the funds have been successfully received in your account? Once I have your confirmation, I will be able to proceed with closing this complaint.

No. I am sure I had more than 2250 dollar on my account when it was closed. If they claim they have paid more than that after it was closed, I need to see proof of payment. Why can they not let me log in if they are not trying to hide something?

Dear Norwegiangambler,

To help clarify the discrepancy, please provide:

• A screenshot of your account showing the balance just before the account closure (make sure the current balance is visible).
• Any other evidence supporting your claim, like transaction history or confirmation emails.

BassBet Casino, could you please share the game log or account transaction history for this player covering the relevant period, including the final balance before account closure?

Once we have both, I can review and advise on the next steps.

Dear Samuel,

We have already provided the financial history from the end of September up to the account closure via Email.

All withdrawals made by the player since winning 130,000 NOK, as well as the final account balance, are fully documented and visible.

We have provided now in the same email, additional evidence of the account balance prior to closure, along with the game history from October 19—the day the player made the win.

Best Regards,

Bassbet Casino Team

I need to have them too. Your transfer to crypto does not include names obviously. And you use third parties for Revolut payments. As you have probably seen I ongoing payments from sister casinos using same third parties.

It will be easy for me to deny or confirm the payments.

Dear Norwegiangambler,

Thank you for your message. I understand your request and your concerns regarding the verification of the payments.

However, I need to clarify that the documents and logs shared by the casino with Casino Guru were provided as internal evidence for the purpose of investigating this complaint. Unfortunately, I am not able to share or forward these materials directly with you, as they contain sensitive internal data and are not intended for public disclosure.

That said, I can confirm the outcome of my review based on the evidence provided. According to the casino’s financial records and transaction logs:

• Withdrawals corresponding to the full disputed amount in this complaint were processed and paid out
• The final account balance at the time of account closure was 0.18 NOK

I understand that payment confirmations using third-party processors or crypto transfers may not always be immediately recognizable. However, based on the documentation reviewed, the payments listed by the casino align with the disputed amount in this case.

If you believe there is still a specific transaction missing, I kindly ask you to provide any concrete evidence (such as bank statements, wallet history, or transaction dates/amounts that do not match), so we can compare it against the records already reviewed.

Thank you for your cooperation and understanding.

I have no way to see if any payments are missing when I can not see the transactions they claim to have done. Can I send you my revolut transactions on mail and you can look? You will see a ton of transactions… And many from the same payment provider that Bassbet use

Dear Norwegiangambler,

thank you for your follow-up.

To clarify the situation based on the records I have reviewed: the disputed amount in this complaint was paid out through multiple transactions, not a single one. Specifically, the withdrawals were processed as 11 separate transactions of 10,000 NOK, and the remaining amount of 23,501 NOK was paid out upon account closure. After these transactions were completed, the final balance on the account was 0.18 NOK.

I understand that payments made via third-party processors or crypto-related methods may not always be immediately identifiable in your Revolut history, especially when the same providers are used by multiple casinos. However, the amounts, timing, and total sum of the transactions reviewed correspond to the disputed amount in this case.

If you still believe that a specific transaction is missing, you are welcome to send me your Revolut statements for the relevant period so I can compare them internally against the payout records already reviewed.

Thank you for your cooperation and understanding.

Sent

Dear Norwegiangambler,

thank you for sending the statements.

To complete the review on my side, I kindly ask you to also provide the transaction details for the last ETH withdrawal that was sent to your crypto wallet. Ideally, please share the transaction hash (TXID) or a screenshot from your wallet showing the incoming ETH transaction (date, amount, and wallet address).

Once I have this information, I can cross-check it with the records already reviewed and confirm the outcome.

Thank you for your cooperation.

Remember that many otrers have same name on Revolut. So all withdrawals are not from bassbet. At least 3-4 other casinos I use have same provider.

Dear Norwegiangambler and Bassbet Casino,

thank you for the clarification.

Given that the player is using Revolut and receives withdrawals from multiple casinos using the same payment providers, the only reliable way to verify which transactions originate specifically from Bassbet Casino is by comparing transaction references / descriptions from the casino’s side with the player’s Revolut statements.

For this reason, I kindly ask Bassbet Casino to provide the transaction descriptions or internal payment references related to the withdrawals in question. This information can be shared either:

• here in the thread (I can hide it from public view), or
• directly to my email at samuel.s@casino.guru.

Once this is provided, I will be able to cross-check the data and confirm whether the payments listed by the casino match the player’s Revolut transactions.

Thank you for your cooperation.

Dear Samuel,

We have expedited your request for the transaction hashes and will provide them to you as soon as they become available.

Thank you all for your patience and cooperation.

Kind Regards,

Bassbet Casino Team

Dear Samuel,

We have sent you the transaction privately via email the TRX hash for the last refund made via crypto, as well as the proof of payment for the 11 withdrawals made via bank transfer.

Thank you for your cooperation.

Best Regards,

Bassbet Casino Team

Dear Norwegiangambler and BassBet Casino,

Following a thorough review of all documentation provided by the player, including bank statements and supporting materials, and after cross-checking these against the payment records supplied by BassBet Casino, I can confirm that the player has received the full balance owed. This includes the eleven separate withdrawals of 10,000 NOK each, as well as the remaining balance of 23,501 NOK upon account closure. The final account balance of 0.18 NOK has also been verified.

In light of this, and given that all amounts have been duly paid and accounted for, I am formally closing this complaint as resolved.

I would like to thank both the player and BassBet Casino for their cooperation and diligence throughout this process.

Norwegiangambler if you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Samuel

Casino Guru